- •Національний лісотехнічний університет України Кафедра української та іноземних мов
- •Introduce met this first
- •I am afraid This is I′ll ring back
- •Information about your education is often required:
- •In the text.
- •In the text of exercise 8.
- •1. Read and memorize the following words:
- •2.Remember the following notes on letter writing:
- •3. There are some common abbreviations in business correspondence, such as:
- •4. Read and discuss the text:
- •6.Divide these words into two groups and give each one the title:
- •7.Remember the following structure of a Business Letter:
- •8. Name each part of the letter below:
- •9. Read and discuss the letter:
- •10.Answer the questions:
- •11.Choose the correct word or partnership to complete each opening to a
- •12. Use these words to complete the gaps in the sentences. Then decide if they come from the beginning or end of a letter:
- •Information enclose possible letter advertisemtnt Wishes receiving forward
- •13. Now choose from the sentences above to complete the gaps in these letters:
- •14. Work in pairs. Here are three extracts from letters that break some rules.
- •Decide what is wrong with each one and underline any mistakes or faults.
- •15. Write a letter to your foreign partner. In your letter:
- •1. Read and memorize the following words:
- •2.Match the words and word combinations in column a with their English equivalents in column b:
- •3. Read and discuss the text: Business correspondence
- •4. Read and discuss:
- •Words and phrases:
- •6. Translate this letter into English:
- •7. Think of a firm you would like to have and write down a letter of introduction of the firm.
- •Inquiry
- •8.Read and discuss:
- •9. Answer the questions on the text:
- •Words, phrases and patterns used in inquiries:
- •Inquiry Letter
- •11.Fill in the blanks with the necessary words in brackets:
- •12.Read and discuss:
- •Phrases and patterns used in replies to inquiries:
- •14. Look back at the inquiry letter in Exercise 9 of this unit. Write down the reply to this inquiry letter .
- •15. Read and discuss the samples of formal letters:
- •16. Work in groups. Use the information of the Exercise 15 and write down your own formal letters.
- •Read and memorize the following words and word-combinations:
- •2. Match the words and word combinations in column a with their English equivalents in column b:
- •3.Choose from these verbs to complete the sentences below. Remember to use the correct form of each verb:
- •4. Here are some tips for speaking in meetings. Which ones do you agree with?
- •5. Read and translate the text: Make meetings work for you
- •6. Read the text and complete the following chart:
- •8. These word partnerships are missing from the memo. Can you put them in
- •9. Look at this agenda and answer the questions:
- •11. Look at the headings. Find two phrases in the dialogue which do each of these things and write them under the headings:
- •12. Work in groups. You have decided to hold a meeting to plan social events for next term:
- •1. Read and memorize the following words and word-combinations:
- •2. Match the words and word combinations in column a with their English equivalents in column b:
- •3. Complete the sentences with the words and phrases from the box:
- •4. Here are some “rules” for preparing a presentation. Match the first sentence of each paragraph (1-6) with the paragraphs (a-f). Translate:
- •5. Read and memorize the Presentation Procedure:
- •Introduction вступ
- •6. Part a: You have to give a presentation. Here are some things to do at the beginning of a presentation. Number them in the order you would do them:
- •7. The speaker used these phrases in the rest of the presentation. Write the number of each phrase under the correct heading:
- •Introduction ……………………………..
- •8. Work in pairs. Look at some ways of ending a presentation. Which ones do you think are good ways of ending? Which are not good? Why?
- •9. Imagine you have to give your presentation tomorrow. Think about what you will say. Remember, if you read your presentation, it won`t sound natural. Make notes to help you speak naturally.
- •10. Work in groups. You are going to give your presentation. Use the information on introductions and conclusions in this unit and follow these steps.
- •1. Read and memorize the following words:
- •2.Match the words and word combinations in column a with their English equivalents in column b:
- •4. What do you think?
- •How to be a good negotiator
- •Read the text and summarise the main points as a list of guidelines on negotiating: The Art of Negotiation
- •6. Match the words with the definition:
- •8. Arrange these phrases Jose uses at the beginning of the negotiation in the correct order.
- •I believe you`re flying back on Friday evening, so that gives us three days. I think two days should be enough to cover all the points. On the third day,
- •9. Match the replies (1-6) to the probing questions (a-f) in d:
- •10. Use expressions from e to complete these extract:
- •1) Read both dialogues and complete the following table:
- •2) Read the dialogue 1 again and decide which of the following statements about it are true:
- •3)Read the dialogue 2 again and decide which of the following statements about it are true:
- •12. Role-play: Negotiation
- •1. Read and memorize the following words:
- •2. In the two columns match the words on the left with those on the right to make word partnership about travel:
- •3. Now use some of your partnerships from exercise 2 to complete these dialogues. Translate them:
- •4. Look at the headline of this lesson. Write five questions you would like to ask about business trip.
- •5. Read and translate the text and see if you can find the answers to your questions. Can you guess the answers to your other questions? Business Trip
- •6. Read the text again and choose the best answer for each of the following questions:
- •7. Work in groups and discuss these questions:
- •8. Mark Dean is visiting Spain next week. This is his itinerary:
- •9. Complete this table:
I am afraid This is I′ll ring back
Can I help you? Could I speak to I′ll just see
RCL Electrics. ………………………….?
Yes, …………………….Kristina Weiss of Witan. ……………..Denise Martin, please?
……………………………if she is available… No, ……………….she′s just popped out.
In that case, ………………………later.
Who can I say phoned?
Oh, it′s all right. I′ll phone back.
Lesson 3. Speaking over the telephone.
III.
calling department say time
extension repeating fax back
Who shall I say is ……………. ?
Can you give me your …………….., please?
Would you mind ……………..that, please?
Sorry. Did you …………Kellman?
Marketing…………. .Can I help you?
…..and your ………….number is?
Can you tell her I′ll phone ……..later?
What ……….do you normally open?
Match each sentence to the most appropriate response.
Yes, could I speak to Mrs Elliot?
I′m afraid we don′t have a fax machine
Usually between nine and half past.
Yes, I said the WX342, leaving at 16.25.
Yes, I′ll pass on your message.
Yvonne Simon of Northam Insurance.
Let me check. Yes, it is 461.
No, “Kellerman”, with two “l”.
Exercise 5. Read and translate the text:
Office Essentials
Most offices start with the basics: a telephone /fax machine combination, computer and a copying machine. A modern fax machine can be combined with a
Lesson 3. Speaking over the telephone.
digital answering machine, telephone, digital memory, and error correction.
It is important that the computer suits the needs of the user. There are Internet machines that do not have hard disks and are specifically for web browsing. Computers are usually bundled with the software from which you can choose what you need. A network laser printer is economical and efficient, as office workers from many workstations can print from the same machine.
The latest copiers have digital functions, colour capabilities, high quantity stacking capability.
Very often it is possible for every employee in an office to have a telephone extension at the desk. Workers can make direct calls from their own phones to anybody else in the office, through internal switchboard and telephone switching systems or calling centres. Calling centres have a great capacity, and can accommodate from hundreds to tens of hundreds of subscribes. It is possible to use voice mail to call a person if he or she is not available at the desk.
Another must in an office is a document shredder. Big offices generate lots of waste paper, and a shredder is particularly useful when there are checks, bank statements or other confidential materials to be shredded.
Exercise 5. Answer the questions:
What are the basics – the main office equipment – for any office?
What are the most typical features of latest designs of modern equipment?
What are the functions and capabilities of internal communicating systems?
Exercise 6. Give the summary of the text in English.
Lesson 3. Speaking over the telephone.
GRAMMAR (Past Simple, Present Perfect, Past Perfect & Past
Continuous Tenses)
Exercise1. Underline the most suitable verb form in each sentence.
1. Did you see / Have you seen my bag anywhere? I can′t find it.
2. From the minute he got up this morning Gary asked / has asked few several
questions.
3.Have you given / Did you give Helen my message when you have seen/ saw her?
The police think that they found/ have found your wallet, so call this number.
Did you two meet/ Have you two met before? Eric, this is Amanda.
6.Did you meet /Have you met anyone interesting at the reception?
Exercise 2. Underline the most suitable time expression.
I haven′t seen Gerry for / since a long time. How is she?
It′s ages ago / since I last went to a meeting.
I’ve written to Deborah last week / recently.
Have you spoken to Italian managers before / already?
Actually I had negotiations with these companies last night /lately.
Terry hasn′t been to Edinburgh since / when we went there together.
I can′t remember how long / when I′ve taken the floor.
Exercise 3. Put the verbs in the brackets into Past Perfect or Past Simple.
I.
After Jim and Terry 1) …….. (to finish) their breakfast, they 2)……… …(to take)
Lesson 3. Speaking over the telephone.
their bags and 3)……… (to go) to the river to fish. They 4)……….. (to go) there before and 5) ……….. (to catch) some big fish. By 5 o′clock they 6) ……(not/to get)
any fish, so they decided to go home. They 7) ……….. (to promise) their mother to bring fish for dinner, so they 8)………. (to look) for shop where they could buy some but the shops 9)…………. (already/to close). When they 10) …………..(to arrive) home, they 11) ………….(to tell) their mother that they 12) …………(to catch) the biggest fish they 13) ………..(ever / see) but it 14) ……….(to escape).
II.
Mother ………..(to call back) by the time we ……..(to get) home.
She ……..(to start) cleaning after everybody ……..(to leave) the office.
They ………(to buy) the tickets before they ……….(to make) an appointment.
Ann ……..(to pass) all her exams because she ………(to study) hard.
David ……….(to leave) the message before he ………(to get) through with me.
Exercise 4. Put the verbs into the correct form (Past Simple or Past Continuous).
When I ……… (to enter) he …………..(to send) his proposal to all members of
the board.
Mrs Smith …………..(to arrive) at the office, …………(to turn on) the computer
and ………….(to start) typing.
He …………..(to transfer) some information about the last conference when I ….. ….(to call) him.
They …………(to prepare) the year′s budget while we ……………(to send)
e-mail to our chief.
5. She ………….(to use) the Internet when the phone ……..(to ring).
Lesson 3. Speaking over the telephone.
6. Our manager …………(to discuss) the agenda of the meeting while his secretary ..
…………(to send) e-mail to all members of the board.
Exercise 5. Translate the following into English:
Вибачте, я набрав неправильний номер.
Ми замовили міжміську телефонну розмову після того, як обговорили контракт.
Телефон був зайнятий.
Він залишив повідомлення, тому що менеджер розмовляв по іншому телефону.
Поки я надсилав електронного листа, секретар замовляла міжміську телефонну розмову з Києвом.
Вона каже, що вже зателефонувала у відділ виробництва.
Він щойно записав номер телефону.
Він сказав, що вже поклав слухавку.
Коли вони прийшли, ми вже обговорили всі деталі контракту по телефону.
Вона вже з’єднались по телефону з президентом компанії.
Ми передзвонили їм до 5 години.
Вони обговорювали порядок денний, коли увійшов адміністратор.
Lesson 4. Communications. The Internet.
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Lesson 4
COMMUNICATIONS. THE INTERNET
Exercise1. Read and discuss the text:
The Internet
The Internet, or Net as it is often called, a global computer network which embraces millions of users all over the world. At present, more than 33 million people use Internet and over three million computers worldwide are linked in. They use the Net for transferring data, playing games, socializing with other computer users, and sending e-mail.
The Net was dreamt up in the late 1960s by the USA Defense Department’s Advanced Research Agency which decided that it needed a means by which messages could be sent and received even if phone lines were inoperative. In 1969, there was a network of just four computers. By 1972 the number had risen to 40. About this time the idea of electronic mailbox was born. By 1984 the Internet began to develop into the form we know it today.
The Internet can be divided into five broad areas.
Electronic mail, which is much faster than traditional mail. Anything that can be digitized (convert into digital form) – pictures, sound, video – can be sent, retrieved, and printed at the other end.
Information sites. This is perhaps the fastest growing area of the Internet as more and more people put their own information pages on line. Computers process vast amounts of information very fast, by specifying a key word or phrase. The computer can then search around the Net until it finds some matches. These information sites are usually stored on big computers that exist all over the world. The beauty of the Net is that you can access all of them from your home, using your own PC.
The World Wide Web, usually referred to as WWW or 3W, is a vast network of
Lesson 4. Communications. The Internet.
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information database that feature text, sound, and even video clips. On the WWW you can go on a tour of a museum or exhibition, see the latest images from outer space, go shopping, and get travel information on hotels and holidays.
Usenet is a collection of newsgroups covering any topic. Each newsgroup consists of messages and information posted by other users. There are more than 10,000 newsgroups and they are popular with universities and businesses.
Telnet programs allow you to use your personal computer to access a powerful mainframe computer.
In many developing countries the Internet may provide businessmen with a reliable alternative to the expensive and unreliable telecommunications systems of these countries. Commercial users can communicate over the Internet with the rest of the world and can do it very cheaply. When they send e-mail messages, they only have to pay for phone calls to their local service providers, not for call across their countries or around the world. Part of this fee goes towards its costs to connect to a larger service provider. And the part of the fee got by the larger provider goes to cover its cost of running a worldwide network of wires and wireless stations.
Saving money is only the first step. If people see that they can make money from the Internet, commercial use of this network will drastically increase.
However, some problems remain. The most important is security. When you send an e-mail message can travel through many different networks and computers. The data are constantly being directed towards its destination by special computers called routers. Because of this, it is possible to get into any of computers along the route, intercept and even change the data being sent over the Internet.
Exercise 2. Answer the following questions:
What is the Internet?
What was the Internet originally designed for?
Lesson 4. Communications. The Internet.
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What is the most popular Internet service?
What areas can the Internet be divided into?
What are Usenet or Telnet?
What can you tell about information sites?
What is the World Wide Web?
Whom do you have to pay for sending e-mail messages?
What the advantages of using the Internet for sending e-mail messages?
What problems do we have in using the Internet?
What do you use e-mail for? Does e-mail save time, or just make more work?
Exercise 3. Complete the following sentences:
Internet ……………………………..five broad areas.
Anything that can be digitized, can ………………………. .
One thing that computers can do very well is ……………………… .
On WWW you can ……………………………………… .
More than 10,000 ………………………………………… .
The first step is ……………………………………… .
The most important problem is ………………… .
Sending e-mail messages we have to pay …………………………………. .
Part of this fee goes towards …………………………………. .
The part of the fee got by …………………………………….. .
Exercise 4. Pay attention to the following e-mail expressions:
YOU CAN END WITH:
Lesson 4. Communications. The Internet.
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● Best wishes
● All the best
● Regards
● Best regards
To people you know well, you can end with:
● All the best
or even just
● Best
For example:
To…. robert.mcmurdo@ megabook.com
From…. tina.black@megabook.com
Cc…. ruth. mitchell@megabook.com.
Robert,
Thanks for your e-mail asking for ways of reducing the sales force. Please find attached a Word document with specific plans for this. Please let me know if you can′t read this attachment. I′m copying Ruth Mitchell in on this. Do forward it to the rest of the board if you feel that′s appropriate. Looking forward to you reaction.
Best wishes,
Tina
These abbreviations are sometimes used in e-mails:
AFAIK – As far as I know
HTH – Hope this helps
Lesson 4. Communications. The Internet.
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Exercise 5. Complete this e-mail using the correct form of expressions from exercise 4 that mean the same as the underlined expressions:
To…. tina.black@ megabook.com
From…. robert. mcmurdo@megabook.com
Cc…. ruth. mitchell@megabook.com.
Tina, Thanks for your plans on reducing the budget of the sales department. I′d be grateful if you could (1) send copies to Chris Jones of any e-mails you send to me. (2) With this e-mail, you′ll find a Word document with my comments. Please let me know if for any reason you can′t open the (3) document that comes with the e-mail.
(4) I′m sending your proposal to all members of the board.
(5) Greetings,
Robert.
Exercise 6. Complete the extracts from these e-mails, using the abbreviations:
I′m not sure about this, but ………. there seems to be a reorganization going on in the company.
You asked about sales figures for three years ago. Please see the attached document. …………… . Good luck preparing next year′s budget!
Lesson 4. Communications. The Internet.
GRAMMAR ( Gerund and Infinitive )
Exercise1. Read the two views on whether companies are responsible. Put the verbs in the correct form.
Do you think companies are responsible ?
YES NO
● Many companies understand that their ● They only introduce ethical policies
responsibility includes (conduct) ……. if they think it will help (improve)….
their business in an ethical way and in their profits.
way that help (preserve) …………. ● Many companies avoid (give) ……..
the environment. details of what they are doing.
● Companies know that good practice in- ● They refuse (change) ………. their
volves (provide)…….... good working practices.
conditions. ● Many companies risk (produce)…….
● Many companies help (raise) ………. goods which are harmful in order to
money for local communities. make a profit.
● Companies agree (introduce) ……….. ● They must (do) ……….. more to re-
stricter measures to reduce pollution. duce damage to the environment.
● Companies must (make) ……….. a
profit. If they don′t, there will be no
jobs for the workforce.
Exercise 2. Complete each sentence with a suitable form of the verb in brackets.
I really miss (speak) …………………..over the telephone.
Lesson 4. Communications. The Internet.
I′m sorry. I meant (write) ………to you, but I′ve been busy.
Martin failed (pay)……….the rent on time yet again.
It′s not worth (buy) …………..a return ticket.
Have you ever considered (work) …………. as a manager?
I promise I won′t forget (book) ……………. a long-distance call.
We′ve arranged (meet) ……………outside the office at 4.30.
If you are short of time, try (leave)…………. a message.
I suppose I tend (buy) ………..more goods of this company.
Mark expects (finish)………..work round about 6.00.
Exercise 3. Translate into English using the Gerund or the Infinitive.
Я думаю про те, щоб погодитись на ту пропозицію, бо у мене є досвід ро-
боти у цій сфері, і я знаю, як його використовувати для виконання цього проекту.
Він хоче, щоб його познайомили з менеджером цього відділу.
Щоб обговорити всі питання, ми повинні розпочати збори раніше.
Щоб підписати цей контракт, ми повинні обговорити всі деталі.
Ви не заперечуєте, якщо я візьму вашу ручку?
Вона боялась розмовляти з директором.
Вона дуже задоволена, що була присутня на зборах акціонерів.
Я шкодую, що перервав вас.
Я не збирався зупинятись у цьому готелі.
Директор наполягає на тому, щоб призначити зустріч президенту цієї компанії.
Припиніть розмовляти по телефону під час обговорення проекту.
Він звинувачуватиме нас, що ми не виконали завдання вчасно.
Джейн була щаслива, що їде на конференцію.
Він радить прийняти таку пропозицію.
Lesson 5. Applying for a job. Writing a resume and a cover letter.
Lesson 5
APPLYING FOR A JOB.
WRITING A RESUME AND A COVER LETTER
Exercise1. Pay attention to the following words and word-combinations:
Compile складати
school-leaving certificate атестат про середню освіту
graduate (from) закінчити (вищий навчальний заклад)
bachelor бакалавр
master магістр
gain (get, obtain, earn) a degree отримати диплом ∕ ступінь
BS (Bachelor of Science) бакалавр (природничих) наук
MBA (Master of Business Administration) магістр економіки управління.