III. Speaking.

Exercise 10. Name the spheres of the quality assurance application and speak on its statistics.

Exercise 11. Describe “the Failure testing”.

Exercise 12. Prove that statistical control is important for the manufacturing processes.

Exercise 13. Speak in details about the historical development of the quality control.

Exercise 14. Make up the chart to the text covering the main ideas. Reproduce the text A according to it.

IV. Reading and comprehension.

Exercise 15. Read the text B. Translate it with a dictionary.

Total quality control

Total Quality Control is the most necessary inspection control of all in cases where, despite statistical quality control techniques or quality improvements implemented, sales decrease.

The major problem which leads to a decrease in sales was that the specifications did not include the most important factor, “What the customer required”.

The major characteristics, ignored during the search to improve manufacture and overall business performance were:

• Reliability

• Maintainability

• Safety

As the most important factor had been ignored, a few refinements had to be introduced:

1. Marketing had to carry out their work properly and define the customer’s specifications.

2. Specifications had to be defined to conform to these requirements.

3. Conformance to specifications i.e. drawings, standards and other relevant documents, were introduced during manufacturing, planning and control.

4. Management had to confirm that all operators are equal to the work imposed on them and holidays, celebrations and disputes did not affect any of the quality levels.

5. Inspections and tests were carried out, and all components and materials, bought in or otherwise, conformed to the specifications, and the measuring equipment was accurate, this is the responsibility of the QA(quality assurance)/QC(quality control) department.

6. Any complaints received from the customers were satisfactorily dealt with in a timely manner.

7. Feedback from the user/customer is used to review designs.

8. Consistent data recording and assessment and documentation integrity.

9. Product and/or process change management and notification.

If the original specification does not reflect the correct quality requirements, quality cannot be inspected or manufactured into the product.

For instance, all parameters for a pressure vessel should include not only the material and dimensions but operating, environmental, safety, reliability and maintainability requirements. To conclude, the above forms the basis from which the philosophy of quality assurance has evolved, and the achievement of quality is “Quality Awareness” throughout the company.

Exercise 16. Match words and word-combinations in column A with those in column B.

1) inspection control 2) reliability 3) few refinements 4) the customer’s specifications 5) the measuring equipment 6) documentation integrity 7) quality requirements 8) pressure vessel

1) посуд високого тиску 2) інспекційний контроль 3) вимоги якості 4) надійність 5) невелике покращення, модернізація 6) технічні вимоги замовника 7) вимірювальне устаткування 8) недоторканість, цілісність документації

Exercise 17. Put the words in the right order to make up a sentence. Translate them.

1) necessary, Total, Control, control, of, is, most the, inspection, all, Quality.

2) include:, safety, The, major, that, reliability, previously, were, characteristics, ignored, maintainability.

3) properly, had, to, out, their, and, the, define, customer’s, carry, specifications, work, Marketing.

4) to, from, the, is, Feedback, used, review, designs, customer.

Exercise 18. Agree or disagree with the following statements:

1) The major problem which leads to a decrease in sales was that the specifications did not include the most important factor, “What the customer required”.

2) Reliability, maintainability, safety are not important for the total quality control.

3) Specifications needn’t to be defined to conform to these requirements.

4) Any complaints received from the customers were satisfactorily dealt with in a timely manner.

5) If the original specification does not reflect the correct quality requirements, quality will be inspected or manufactured into the product.

Exercise 19. Answer the following questions:

1) What is Total Quality control?

2) What is the major problem which leads to a decrease in sales?

3) What characteristics were ignored during the search for improving manufacture?

4) Can you name the refinements that had to be introduced?

5) When cannot the quality be inspected?

6) How can you explain the notion “Quality Awareness”?

Exercise 20. Make up a plan to the text B covering the main ideas. Reproduce the text according to your plan.

Exercise 21. Role-play. Imagine that you are an inspector on the quality control of the products of textile industry. You need to examine the production of some kinds of clothes. You have a conversation with the director – manager at the enterprise of the clothing production. Inspect him and the production of its enterprise. Make up a dialogue using the vocabulary of the lesson.

Exercise 22. Prepare the report (15-20 sentences) about the procedure of quality control at one of the Ukrainian enterprises. Describe the process of its realization.