- •Tourism DestinationS Management
- •Kyiv 2014
- •Content
- •Introduction
- •Topic 1. Theoretical bases of tourism destinations formation and development Lecture Plan
- •Polarized growth in tourism
- •Tourism Destination concept Evolution of the definition “Tourist/Tourism Destination”
- •The modern model of Tourist Destintion
- •Classification of leisure destinations based on their principal attractions
- •Development conditions and factors of destination
- •Theories of tourism destination development
- •Classical Change Theory - The Life-Cycle Model
- •The Theory of Species Evolution
- •Punctuated Equilibrium model
- •Chaos Theory
- •Topic 2. Methodology of Tourist Destinations Management Research Lecture Plan
- •Objectives and research directions for tourism destinations
- •Scanning macro environment
- •Examples of macro-environment changes
- •Evaluating existing and potential tourism resources
- •Examples of Intangible resources
- •3. Assessing market trends and performance
- •4. Analysing competitiveness
- •Scale rating competition (Blank)
- •Methods of tourism destination studies
- •Innovation
- •Impact on local mobility
- •Phase 1 the diagnostic process
- •Topic 3. Tourism Destination Competitiveness Lecture Plan
- •The concept of tourism destination competitiveness Evolution of views on tourism destination competitiveness
- •Value chain of tourist destinations
- •Models of tourism destination competitiveness
- •Model of Destination Competitiveness and Sustainability (Ritchie and Crouch, 1993, 2000)
- •Travel & Tourism Competitiveness Index based on an initiative of the World Travel and Tourism Council (wttc)
- •Topic 4. Management of tourism destinations visitors’ consumer behavior Lecture plan
- •Consumer behavior of tourism destinations visitors. Behavior at different stages of the purchase and consumption
- •The main features of tourist behavior
- •Concept map for understanding tourist behaviour
- •I. The formation of touristic needs. Motivation
- •Decisions involved in choosing a destination
- •Factors influencing the destination decision
- •III. Tourists’ On-Site Experiences
- •IV. The customer satisfaction/dissatisfaction
- •The formation of loyalty to tourist destination
- •Motive factors and items
- •Trends in tourist`s consumer behavior Trends in travel motivation
- •Technological Changes in tourist`s consumer behavior
- •Modern tourist values
- •Specific models of market segmentation in tourism Types of tourists/travellers
- •Thirteen major emerging markets and changes in demand
- •Topic 5. Tourist Destinations planning Lecture Plan
- •Destination as an object of management
- •Strategic management objectives for destinations
- •Relationships between stakeholders in tourism
- •Public-private partnership in tourism destination management
- •Success factors in managing public-private partnerships in the tourist sector (unwto)
- •Destination management organizations (dmo), their levels
- •Destination Management Organisations levels
- •Topic 6. Tourist Destinations Marketing Lecture plan
- •The modern concept of tourism destination marketing
- •Marketing mix of tourism destination
- •Four destination product components
- •Applied areas of marketing research for the benefit of tourism destination Contribution of marketing research to destination marketing
- •Tourist destination Image and Brand Evolution of tourist destination image definition
- •Components of destination image and sample research procedures
- •Destination brand
- •Destination brand – Key points:
- •The difference between a destination product and a destination brand
- •Destination branding
- •Developing a branding strategy Branding Process
- •Brand Pyramid
- •Brand Wheel
- •Key challenges in developing and effectively applying a destination brand
- •Bringing the Brand to Life
- •Tourism destination Event marketing
- •Attraction
- •Image and Branding
- •Community
- •5.Tourism destination Internet Marketing Overview of the different e-marketing techniques at each stage of the ‘customer journey’
- •10 Key areas for action in e-marketing
- •1. Reach as many potential customers as possible
- •2. Maximise the lifetime value of customers, by maintaining the relationship via crm
- •3. Join the social networking revolution, facilitating user-generated content
- •4. Maintain high quality content
- •5. Create a compelling website experience
- •10. Ensure effective electronic distribution of information to visitors ‘en route’ and in the destination
- •Supporting technologies required to implement the ‘10 keys’
- •Organizational aspects of the tourism destinations marketing
- •Strategic marketing planning for tourist destination The key processes in determining a destination marketing plan are as follows:
- •Destination marketing planning process
- •Structure of the strategic marketing plan for Greece
- •Topic 7. Tourism Destinations in the context of the Sustainable Development Lecture plan
- •Environmental
- •12 Aims for sustainable tourism/ sustainable tourism development (unwto/unep)
- •The challenges of tourism destinations sustainable development
- •The general procedure that is commonly recommended for implementing sustainable tourism or sustainable development within a destination
- •Implement remedial actions where necessary • May require reassessment of st goals
- •Sustainable tourism strategy
- •Control of sustainable tourism Sustainable tourism indicators
- •Core wto Indicators of sustainable tourism (short list)
- •Bibliography
Tourists/Residents
Same-day visitor share
Significance of tourist
mobility for total mobility
Economic role of tourism
Innovation
Impact on local mobility
Destination life cycle______________________________________________
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Tourist flow seasonality. The Lorenz curve and Gini index are tools for measuring seasonality______________________________________________
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The DIM Methodology organizes a group of diagnostic tools that analyze the present situation in order to design future development strategies and establish the guidelines for feedback and monitoring of the strategy.
It consists of three phases which organize the diagnostic process, the strategy development and the establishment of a competitive and sustainable destination management model.
Phase 1 the diagnostic process
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Phase 2
Diagnose the competitiveness and sustainability of the destination
Phase 3
Formulate the short and long term destination development strategy
3.Indicators for assessing the state and development of tourism destination
Product |
1.1. Number and dynamics of accommodation establishments, spa and wellness facilities |
1.2. Number and dynamics of places in accommodation, spa and health facilities |
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1.3. The number and dynamics of tour operators and travel agents |
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1.4. Attractions throughput |
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1.5. The number and dynamics of employees in the tourism sector in the region (as a whole and for certain types of tourism) |
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1.6. The distribution of employment in tourism enterprises by type, activity, sex, age, education |
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1.7. The share of employment in tourism in the total labor force in the region (in dynamics) |
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1.8. Elasticity of supply for the price (in dynamics)
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Demand |
2.1. Value of tourist flows, structured according to the place of its formation, direction, social-demographic and motivational variables (in dynamics) |
2.2. The volume of tourism services in general and for each component of the tour flow (in dynamics) |
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2.3. The number of bed-days in general and for each constituent of the tourists flow (in dynamics) |
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2.4. Average length of stay (in dynamics) |
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2.5. Tourist expenditures depending on the stage of the trip, type of tourism, tourism product category (in dynamics) |
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2.6. Price elasticity for consumer demand, income or time
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Prices |
3.1. Average prices for certain travel services and tourism product for different market segments |
3.2. Structure of the prices on tourist product and individual travel services |
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3.3. The prices variation in within the same product group or customer segment, season
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Competition |
4.1. The breakdown of market shares in terms of tourism enterprises served tourists and volume sales (as a whole and for each market segment) |
4.2. The intensity of competition |
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4.3. The breakdown of tourism enterprises by ownership, organizational form, size, specialization |
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Business Activity |
5.1. The number, volume and dynamics of commercial transactions |
5.2. Load factor for accommodation, spa and wellness facilities |
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5.3. Investment risk |
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5.4. The risk of market random fluctuations |
Questions for self-control:
What is the main objective of tourist destinations research?
What research directions for tourist destinations do you know?
Describe the main research methods for tourist destinations.
What indicators are used for situational analysis of tourist destinations?
