
- •Tourism DestinationS Management
- •Kyiv 2014
- •Content
- •Introduction
- •Topic 1. Theoretical bases of tourism destinations formation and development Lecture Plan
- •Polarized growth in tourism
- •Tourism Destination concept Evolution of the definition “Tourist/Tourism Destination”
- •The modern model of Tourist Destintion
- •Classification of leisure destinations based on their principal attractions
- •Development conditions and factors of destination
- •Theories of tourism destination development
- •Classical Change Theory - The Life-Cycle Model
- •The Theory of Species Evolution
- •Punctuated Equilibrium model
- •Chaos Theory
- •Topic 2. Methodology of Tourist Destinations Management Research Lecture Plan
- •Objectives and research directions for tourism destinations
- •Scanning macro environment
- •Examples of macro-environment changes
- •Evaluating existing and potential tourism resources
- •Examples of Intangible resources
- •3. Assessing market trends and performance
- •4. Analysing competitiveness
- •Scale rating competition (Blank)
- •Methods of tourism destination studies
- •Innovation
- •Impact on local mobility
- •Phase 1 the diagnostic process
- •Topic 3. Tourism Destination Competitiveness Lecture Plan
- •The concept of tourism destination competitiveness Evolution of views on tourism destination competitiveness
- •Value chain of tourist destinations
- •Models of tourism destination competitiveness
- •Model of Destination Competitiveness and Sustainability (Ritchie and Crouch, 1993, 2000)
- •Travel & Tourism Competitiveness Index based on an initiative of the World Travel and Tourism Council (wttc)
- •Topic 4. Management of tourism destinations visitors’ consumer behavior Lecture plan
- •Consumer behavior of tourism destinations visitors. Behavior at different stages of the purchase and consumption
- •The main features of tourist behavior
- •Concept map for understanding tourist behaviour
- •I. The formation of touristic needs. Motivation
- •Decisions involved in choosing a destination
- •Factors influencing the destination decision
- •III. Tourists’ On-Site Experiences
- •IV. The customer satisfaction/dissatisfaction
- •The formation of loyalty to tourist destination
- •Motive factors and items
- •Trends in tourist`s consumer behavior Trends in travel motivation
- •Technological Changes in tourist`s consumer behavior
- •Modern tourist values
- •Specific models of market segmentation in tourism Types of tourists/travellers
- •Thirteen major emerging markets and changes in demand
- •Topic 5. Tourist Destinations planning Lecture Plan
- •Destination as an object of management
- •Strategic management objectives for destinations
- •Relationships between stakeholders in tourism
- •Public-private partnership in tourism destination management
- •Success factors in managing public-private partnerships in the tourist sector (unwto)
- •Destination management organizations (dmo), their levels
- •Destination Management Organisations levels
- •Topic 6. Tourist Destinations Marketing Lecture plan
- •The modern concept of tourism destination marketing
- •Marketing mix of tourism destination
- •Four destination product components
- •Applied areas of marketing research for the benefit of tourism destination Contribution of marketing research to destination marketing
- •Tourist destination Image and Brand Evolution of tourist destination image definition
- •Components of destination image and sample research procedures
- •Destination brand
- •Destination brand – Key points:
- •The difference between a destination product and a destination brand
- •Destination branding
- •Developing a branding strategy Branding Process
- •Brand Pyramid
- •Brand Wheel
- •Key challenges in developing and effectively applying a destination brand
- •Bringing the Brand to Life
- •Tourism destination Event marketing
- •Attraction
- •Image and Branding
- •Community
- •5.Tourism destination Internet Marketing Overview of the different e-marketing techniques at each stage of the ‘customer journey’
- •10 Key areas for action in e-marketing
- •1. Reach as many potential customers as possible
- •2. Maximise the lifetime value of customers, by maintaining the relationship via crm
- •3. Join the social networking revolution, facilitating user-generated content
- •4. Maintain high quality content
- •5. Create a compelling website experience
- •10. Ensure effective electronic distribution of information to visitors ‘en route’ and in the destination
- •Supporting technologies required to implement the ‘10 keys’
- •Organizational aspects of the tourism destinations marketing
- •Strategic marketing planning for tourist destination The key processes in determining a destination marketing plan are as follows:
- •Destination marketing planning process
- •Structure of the strategic marketing plan for Greece
- •Topic 7. Tourism Destinations in the context of the Sustainable Development Lecture plan
- •Environmental
- •12 Aims for sustainable tourism/ sustainable tourism development (unwto/unep)
- •The challenges of tourism destinations sustainable development
- •The general procedure that is commonly recommended for implementing sustainable tourism or sustainable development within a destination
- •Implement remedial actions where necessary • May require reassessment of st goals
- •Sustainable tourism strategy
- •Control of sustainable tourism Sustainable tourism indicators
- •Core wto Indicators of sustainable tourism (short list)
- •Bibliography
Trends in tourist`s consumer behavior Trends in travel motivation
• as ‘travellers’, rather than ‘tourists’__________________________________
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• Tourism is experiential_____________________________________________
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• Tourism is existential_________________________________________________
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• the personally regenerating fulfilling power of a holiday____________________
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• Escape, authenticity, emotional recharge and exploration_________________
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Technological Changes in tourist`s consumer behavior
- Growth in internet penetration______________________________________
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- opportunities for personalised communication and social networking_______
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- User-generated content (UGC) _______________________________________
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- Web 2.0 ____________________________________________________________
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Modern tourist values
From having to being
Just for the fan of it
Appreciate the different
High touch
Search for the real and nature
Sensitive to environment
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Specific models of market segmentation in tourism Types of tourists/travellers
Traveller category |
The five clearest role-related behaviours (in order of relative importance) |
Perreault, Dorden and Dorden (1979) |
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Budget travellers |
who had medium incomes, but sought low-cost vacations |
Adventurous tourists |
who were well educated and affluent and showed a preference for adventurous holidays |
Homebody tourists |
who were cautious people who took holidays but did not discuss their vacation with other people, and spent relatively little time planning it |
Vacationers |
who were a small group who spent lots of time thinking about their next holiday and tended to be active people in lower paid jobs |
Moderates |
who had a high predisposition to travel but were not in terested in weekend breaks or sports. |
Westvlaams Ekonomisch Studiebureau (1986) |
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Active sea lovers |
who want to take a holiday by the sea, with a beach close by |
Contact-minded holiday-makers |
who value making new friends on holiday and being hospitably received by local people |
Nature viewers |
who want to be well received by the host population while enjoying very beautiful landscapes |
Rest-seekers |
who want a chance to relax and rest while on holiday |
Discoverers |
who like cultural holidays and some adventure, but they also like to meet new people |
Family-orientated sun and sea lovers |
who were the largest group and like to do things together as a family and seek ‘child-friendly’ activities
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Traditionalists |
who value safety and security and try to avoid surprises by sticking with familiar destinations and types of holiday |
Dalen (1989) |
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Modern materialists |
want to get a tan to impress people when they get home. They like partying and are more concerned with drink than food. Hedonism is their main motivation. |
Modern idealists |
also seek excitement and entertainment but want both to be more intellectual than the modern materialists. They do not, however, want mass tourism or fixed itineraries. |
Traditional idealists |
demand quality, culture, heritage, famous places, peace and security. |
Traditional materialists |
always look for special offers and low prices, and have a strong concern with personal security |
Gallup and American Express (1989) |
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Adventurers |
who are independent and confident and like to try new activities |
Worriers |
who worry about the stress of travel and their safety and security while on holiday |
Dreamers |
who are fascinated by the idea of travel and they read and talk a lot about their travel experiences and different destinations |
Economizers |
who simply see travel as a routine opportunity for relaxation rather than as a special part of their life, and as such they want to enjoy holidays at the lowest possible price |
Indulgers |
who want to be pampered when they are on holiday |
Smith (1989) |
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Explorers |
are a small group who travel almost as anthropologists. |
Elite tourists |
are experienced frequent travellers who like expensive tailor-made tours. |
Off-beat |
tourists aim to get away from other tourists |
Unusual tourists |
make side trips from organized tours to experience local culture. |
Incipient mass tourists |
travel to established destinations where tourism is not yet totally dominant. |
Masstourists |
expect the same things they are used to at home. |
Chartertourists |
have little or no interest in the destination itself pro viding that the holiday gives them the entertainment and standards of food and accommodation they expect. |
Wickens (1994) |
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Cultural heritage tourists |
are interested in the natural beauty, history and culture of destintion. They long to experience the ‘traditional village life’ portrayed in the holiday brochures. They use the seaside re sort as a base from which to tour the attractions in the region. This group tends to be made up of family groups and older holiday-makers. |
Ravers |
are attracted by the nightlife and the cheapness and availabil ity of alcohol. They also enjoy the sun and the beach. They tend to swim and sunbathe in the day, and go ‘clubbing’ at night. These are mostly young males. |
‘Shirley Valentines’ |
are women on holiday with other women who hope for romance and sexual encounters with men. For these women their holiday represents an opportunity to get away from their everyday lives of domesticity. |
Heliolatrous’ |
tourists are sun-worshippers whose main aim is to get a tan. They spend much of their holiday in the open air. |
‘Lord Byrons’ |
tend to return year after year to the same destination and even the same hotel or accommodation unit. They are in love with destination, particularly its perceived relaxed, ‘laid back’ lifestyle. They want to be treated as a guest not as a tourist. They are after nostalgia and lament the impact of mass tourism on their favourite destination. |
Tourist |
Takes photos, buys souvenirs, goes to famous places, stays briefly in one place, does not understand the local people |
Traveller |
Stays briefly in one place, experiments with local food, goes to famous places, takes photos, explores places privately |
Holidaymaker |
Takes photos, goes to famous places, is alienated from society, buys souvenirs, contributes to the visited economy |
Jet-setter |
Lives a life of luxury, concerned with social status, seeks sensual pleasures, prefers interacting with people of his/her own kind, goes to famous places |
Businessman |
Concerned with social status, contributes to the economy, does not take photos, prefers interacting with people of his/her own kind, lives a life luxury |
Migrant |
Has language problems, prefers interacting with people of his/her own kind, does not understand the local people, does not live a life of luxury, does not exploit the local people |
Conservationist |
Interested in the environment, does not buy souvenirs, does not exploit the local people, explores places privately, takes photos |
Explorer |
Explores places privately, interested in the environment, takes physical risks, does not buy souvenirs, keenly observes the visited society |
Missionary |
Does not buy souvenirs, searches for the meaning of life, does not live a life of luxury, does not seek sensual pleasures, keenly observes the visited society |
Overseas student |
Experiments with local food, does not exploit the local people, takes photos, keenly observes the visited society, takes physical risks |
Anthro pologist |
Keenly observes the visited society, explores places privately, interested in the environment, does not buy souvenirs, takes photos |
Hippie |
Does not buy souvenirs, does not live a life of luxury, is not concerned with social status, does not take photos, does not contribute to the economy |
International athlete |
Is not alienated from own society, does not exploit the local people, does not understand the local people, explores places privately, searches for the meaning of life |
Overseas journalist |
Takes photos, keenly observes the visited society, goes to famous places, takes physical risks, explores places privately |
Religious pilgrim |
Searches for the meaning of life, does not live a life of luxury, is not concerned with social status, does not exploit the local people, does not buy souvenirs |