Work in pairs. Read the phone calls in Exercise 2 aloud. Take turns to be a and b.
Complete the phrases
Good morning, this _____ Bob Smith.
I_____ sales representative for 123 Go!
I’m ____ on ____ of peter Jones who is away on business.
Could I _____ to Mary Mash, please?
I’d like to ______ to ______in the account department, please.
I _____ a massage from Sarah South.
She _____ me _____ call her back.
Could I speak to Henry Hope, please? “______”. Ah, Mr. Hope…
Could I _____ him what it is _______?
Would you like to hold or to ______ back?
I’m sorry to ______ you waiting, the line’s still ______.
GRAMMAR REVIEW
6. Complete the sentences, using I will + one of these verbs.
Carry do eat send show sit stay |
7. Read the following predictions from the horoscopes. Find the grammar structure which describes prediction. Translate expressions in italics.
8. Make predictions about yourself for tomorrow/next year/10 years from now.
e.g. I’ll do well in the test tomorrow. Maybe I’ll go to the USA next year. I’ll be married in ten years from now.
Choose the right answer.
If someone says “I’ll look it up”. They mean:
They’re looking towards the sky.
They will look in a reference (telephone in this case) book.
If someone says “I’ll give you a buzz”, they mean:
a) Wait. b) I’m busy.
3. If someone says “I’ll put you through”, they mean:
a) I’ll connect you. B) I will have finished.
10. Make two calls using the information below. Take turns to be A and B.
A Call Ikon Technology. You need to speak to Anna Markova. If she isn’t there, leave a message. Use your own name and telephone number.
B You work for Ikon Technology. Anna Markova’s line is busy at the moment. Offer to take a message. Take the caller’s name and phone number.
A Call your friend Chris in America. If he/she isn’t there, leave a message asking him/her to call you. Use your own name and telephone number.
B You live in America. You are Chris’s brother/sister. Chris is out at the moment. Offer to take a message. Take the caller’s name and phone number.
More useful synonyms
to pick up = to lift
to look up = to find
to cut off = to disconnect
to get through smb = to reach smb
to hold on = to wait
to hang up = to replace receiver
to give up = to stop trying
to be over = to finish
to call back = to ring back = to return the call
to put smb through to smb = to connect smb with smb
British American
dialling dialing
STD code area code
(telephone) directory telephone/phone book
Directory Enquiries Information
personal call person-to-person call
engaged busy
not to be available to be tied up