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УМК по деловому английскому.doc
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  1. Fill in the blanks with the verbs in brackets in the past simple. Cat comes home!

On Christmas day, Fiona Riley…………. (visit) her parents for lunch. When she…………. (go) back home she ………. (take) Lee, the family cat, with her. Lee ………… (spend) some time at Fiona’s house but she ……….. (not/like) her new home and she ………….(miss) her old family a lot. One day, she ………… (walk) out of Fiona’s house and never …………. (come) back. ………. (she/disappear)? No! She ……….. (travel) 60 miles and after 5 days she …….. (appear) on her old family’s doorstep! The family …………(be) very surprised.

  • In pairs, ask and answer questions about what you did yesterday.

e.g. - What did you do at 7 o’clock?

- I woke up and had a shower.

- Did you have breakfast?

- Yes, I did. etc.

  • Write a short paragraph about what you did yesterday.

2. Talking of the phone. Taking messages

Cloud

  1. Work in pars and discuss the questions.

1. When you answer the phone at home, do you say:

a) ‘hello’? c) the phone number?

b) your name? d) something else?

2. How do people answer the phone at work?

3. How do you say these phone numbers in English?

a) 07791842287 b) 00331045469011

4. Say your own phone number in English.

  1. Read these two calls and complete the notes.

1 A Hello. AGM Finance. Jana speaking. Can I help you?

B Hello. Can I speak to Tomas Vragov, please?

A Who’s calling, please?

B This is Anna Lee.

A Just a moment… I’m sorry, the line is busy. Would you like to hold on, or call back later?

B Can I leave the message?

A Of course.

B Could you ask him to call me on 01213348798?

A OK, 01213348798.

B That’s right. Can you say I need to speak to him urgently?

A I’ll give him the message.

B Thanks. Goodbye.

2 A Hello. Ikon Technology. Can I help you?

B Good morning. This is Paul Danielsson from Stockholm. Can I speak to Jo Stein, please?

A I’m sorry, she’s not in the office today. Can I take a massage?

B Yes. I need to talk to her about our meeting. Can you ask her call me as soon as possible?

A Yes, of course. Can I have your number?

B Yes, it’s 0046 8 5678 6769.

A So that’s 0046 8 5678 6769.

B Yes, and let me give you my mobile number. It’s 07990202022.

A OK, Mr. Danielson, I’ll give her the message.

B Thank you.

A You’re welcome. Goodbye.

Document Document

  1. Look at the phrases from the two phone calls. Does the person answering the call (a) or the person making the call (b) say them? Write a or b in the boxes. Translate the phrases in italics.

1 …speaking. Can I help you? 

2 Who’s calling, please? 

3 This is … from… 

4 Can I leave the message? 

5 I’m sorry, the line is busy. 

6 Can I have your number?

7 Can I speak to…, please? 

8 Just a moment, please. 

9 Do you want to hold on, or call back later? 

10 Can you ask him to call me back? 

11 Can I take a message? 

12 Can you ask him…?