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6. Read the case study carefully, and answer the questions that follow. Power and influence

Alice Carstairs is a senior manager in a commercial television station. She has worked in the job for a year, and things are not going well, as she tells her friend Jenny.

“It would be a great job,” she says, “except for one thing. I often have to see Mr Thompson, our chief executive. He’s in charge of really important decisions, so I need to consult him when I’m working on something big.”

“So what’s the problem?” Jenny asks.

“It’s his secretary,” Alice complains. “Whenever I phone her to say I need to talk to Mr Thompson, she always says he’s busy, or in a meeting, or something like that. If I say it’s important, she wants to know what’s it about, and she says she’ll pass on a message. She never does pass on messages, and that means there are always difficulties and misunderstandings in the office. I don’t like the situation at all.”

“Why don’t you just tell Mr Thompson?” Jenny asks. Tell him what his secretary’s doing, and ask him to do something about it.”

“I’d like to, but I can’t. You see, Mr Thompson’s secretary has been with him for years – apparently they’re really good friends.”

  • What kind of company does Alice work in?

  • How long has she worked there?

  • Why is she unhappy at work?

  • What do you think she should do?

7. Complete the sentences below with the correct word from the box

resources authority tall informal horizontal

flat formal objectives structure vertical

  1. A business organisation consists of a group of people who form a ……… .

  2. A business organization has rules and …………………………………… .

  3. A business organization follows a set of ………………………………… .

  4. A business organization uses economic …………………………………. .

  5. The division of a company’s activities into different units is called …………. differentiation.

  6. The number of management levels in a company is called ……………. differentiation.

  7. A …………….. organization has very few management levels.

  8. A …………….. organization has a lot of management levels.

8. Use your dictionary to complete the chart to show the different forms of each word.

Noun

Verb

Adverb

Adjective

organisational

financially

market

user

manage

-------

-------

controllably

formal

structurally

employ

------

------

power