Important: (purser before take-off)

Attention, cabin crew! Doors in armed position!(Doors to armed!)/Cross check!

(purser after landing)

Attention, cabin crew! Doors in disarmed position!(Doors to disarmed!)/Cross check!

UNIT 2

Ex.1 Match the following words.

Baggage desk

Booking number

Flight bridge

Hand office

Shuttle lounge

Telescopic claim

Transit luggage

Waiting bus

Глагол to be - быть

I am 20.	I am not 20	Am I 20?
He She is 20. It	He She is not 20. It	he Is she 20? it
We You are 20. They	We You are not 20. They	we Are you 20? they

Remember:

to be sorry: I’m sorry. We are sorry. She is sorry. They are sorry.

to be late: Sorry, I’m late. We are late. He is late. Are we late?

to be glad: I am glad to see you! We are glad. They are glad.

to be happy: I am happy to hear that! We are happy! I was happy to hear that!

Are you happy?

to be afraid: I am afraid. He is afraid. Are you afraid? We are afraid.

Ex.2 Translate into English.

Я русский. Вы русский? Ты из Лондона? Это правильно. Ты прав? Боюсь, что Вы не правы. Я рад Вас видеть. Мы рады Вас видеть. Я прав? Они опаздывают? Мне жаль. Она рада тебя видеть! Мы счастливы! Мы опаздываем? Он боится. Они рады. Нам жаль.

1. This way/ that way, please 2. On the right/ on the left. 3. Go right/left aisle. 4. Watch your head! 5. Watch your step! 6. Till we meet again! 7.Our best wishes! 8. Have a good flight! Have a pleasant journey! 9. I wish you happiness, good health and success! 10. Sorry, I didn’t catch your name! 11. Please, tell me, repeat, write down, call, show, explain. 12. May I have a question? 13. Please, speak slowly/ speak not so fast. 14. What do you call it in Russian/English? 15. I will do my best to help you.

16. Could I help you? 17. What would you like? 18. Don’t mention it/You are welcome. 19. That’s very kind of you. 20. Never mind. 21. Excuse my interrupting you/ disturbing you. 22. Sorry, I’m in a hurry/ I’m in a short of time. 23. I’m sorry to keep you waiting! 24. I’m sorry, I can’t do this! 25. It is impossible! 26. It is not allowed/ prohibited/forbidden. 27. What is the matter with you? 28. What a pity!/ I feel sorry for you! 29. Don’t worry, take it easy! Don’t be upset!

Ex.3 Read and translate.

The main parts of the aircraft.

The main parts of the aircraft are: fuselage, engines, wings, tail unit and landing gear. The fuselage is the body of the airplane. It houses the crew, passengers, controls, equipment, baggage, mail and cargo. The fuselage is divided into several cabins. A nose cabin is a cockpit. Passenger cabin accommodates passengers. The rear part of the fuselage is called a baggage compartment. It is designed for cargo.

The wings are the main lifting surfaces which support the aircraft in flight. The tail unit provides the necessary stability in flight. The undercarriage is used during taxiing of the airplane on the ground during take-off and landing. The retractable landing gear is retracted in flight into the fuselage structure.

Ex.4 What information is on the boarding pass?

First name Family name Flight number Boarding time Gate number Seat number Date Airline

On most flights, seats are allocated to passengers at the check-in desk. The seat number is often recorded on the passenger's boarding pass.

Seats are numbered in rows from the nose of the aircraft to the tail and lettered from the right to the left as you look back from the flight deck.

Note that most seat allocation problems involve the cabin attendant requesting the passengers' boarding cards. There are several ways of doing this:

- Your boarding pass, please.

- Give me your boarding card, please.

- Will you show me your boarding pass, please?

- Can I see your boarding pass?

Ex.5 (Listening 2.1) Listen and complete the sentences.

1. _____________________ morning, madam. Welcome on board,

2. _____________________ I see your boarding pass, please?

3. Hello, _______________ are you today, sir?

4. _____________________ I check your boarding pass?

Ex.6 Read and translate.

Baggage.

Baggage – is a passenger’s personal property that he takes with him in a trip. The British term for baggage is luggage. Baggage can be divided into 3 categories: hand luggage, which the passenger keeps with him in the passenger’s cabin of the aircraft, checked baggage, which is carried in the baggage compartment of the same airplane on which the passenger is travelling, and unaccompanied baggage, which is carried in some other airplane that the one on which passenger is travelling.

General layout.

Many people like travelling. The most convenient means of travelling is an airplane. Passengers can travel first class, business class and economy class. That is why the airplane is divided into two, three or four passenger cabins, which are called the first class cabin, the business class cabin and the economy class cabin. The first class cabin is the smallest, but the most comfortable.

The cabin window has a blind which serves as a light filter in sunny weather. The passenger cabins are provided with lighting system: general, dim, emergency and individual lighting. The passenger chair is very comfortable and has all necessary comfort features including a reclining seatback, a pushbutton to fix the seatback in a comfortable position, folding armrests, a tray-table, a seat pocket for small items, a disposable headrest cover, a foot-step for a First Class flight passenger. Each class can be distinguished by the size of the seats and the distance between them.

Passenger (transit, transfer) First class passenger Business class passenger Economy class passenger Passenger ticket/ flight ticket Window shade/window blind Boarding card/boarding pass Window Aisle Seat (window, aisle) Occupied seat Vacant seat/ Unoccupied seat Seat number (Non) Reclining seat/Jump seat Free seat allocation Row The very front row/the last/the last row but one Ceiling Floor Curtain Carpet Bulkhead Cabin Attendant Station Overhead panel/passenger service unit(PSU) Air vent/gasper air outlet

Lighting General (main) lighting Emergency lighting Dim lighting Individual lighting Individual reading light button Overhead bin/ stowage bin/ overhead compartment/ overhead rack (Illuminated) Sign “FASTEN SEAT BELT” sign to fasten/ unfasten Passenger chair (Reclining) Seatback/backrest Button for fixing the seatback in a comfortable (upright/vertical) position (Disposable) Headrest cover (Folding) Armrest Tray-table Seatbelt/safety belt to tighten Footstep/ footrest Seat pocket/ back pocket (CA) Call button Electronic devices Pillow Blanket Nozzle

Ex.7 Remember, welcoming is all about the intonation! Read these sentences and phrases with a smile in your voice.

1. Welcome on board. 7. Can I help you, madam?

2. Good morning. 8. Would you follow me, please?

3. Good afternoon. 9. This way, please.

4. Good evening. 10. Here you are.

5. Hello, how are you? 11. That’s right.

6. Hello there, how are you today? 12. Come in, please.

Passenger service unit.

Above each group of seats there is a passenger service unit often having three functions. It may be necessary to show an inexperienced passenger what is it used for.

PAX: - It's very hot and stuffy here.

CA: - If you adjust this nozzle you can control the direction and amount of air conditioning.

PAX: - I can't see to read my book.

CA: - This switch button controls your individual reading light.

PAX: - How can I call you in future?

CA: - If you press this button, one of us will come to your assistance.

Ex.8 (Listening, 2.6) Listen to CA welcoming the last passenger on board.

Are the statements true or false?

1. The passenger apologizes for being late.

2. The passenger does not give a reason for being late.

3. CA criticizes him for being late.

4. He is in seat 4F.

5. The other CA checks that everyone is on board.

Ex.9 Listen again and fill in the missing words.

Sylvie: Hello, sir. Welcome on board. May I ______________ your boarding pass, please?

Passenger: Yes…____________ I’m late. I was delayed ____________ from the city to the _____________.

Sylvie: No problem. We’ve been _______________ you…4F - ______________ to the other side and turn left.

Passenger: Many thanks.

Sylvie: Jenny, _____________ _____________, everyone is on board. Can you check the doors? (on the interphone) Tom, doors check, please. Ok, prepare for the safety demo.

Jenny: Ok. Zone C cabin ____________.

Tom: Ok. Zone D and E cabin secure…

Ex.10 Read and translate.

Cabin attendants’ duties.

Flights start at the airport with the captain’s briefing. The captain is informed of the weather conditions and the passengers.

The crew members are also briefed. CAs are also informed of the weather. CAs are instructed how to deal with the passengers if the weather is bad and their flight is delayed or diverted to an alternate. If there are bad weather conditions in flight they have some problems due to turbulence and then they reassure their passengers. Passengers are comforted by CAs. CAs are informed if there are any important persons (VIP), who are very important politicians, religious leaders or the most famous people in arts or sports, or commercial important persons – executives of other airlines. Then a special form of address is required. They take special care of such passengers. Some special announcements are made during the flight. Special congratulations are announced for very famous sport teams. The CAs are briefed if some passengers have special requirements – special meals for religious or health reasons. Disabled or ill passengers require some special seating arrangements. If there are some unaccompanied minors they board before the other passengers. CAs take special care of unaccompanied minors as they are responsible for their travel.

The CAs board the aircraft before the passengers as they perform a number of their duties both before the passengers board and during boarding. All movable safety equipment is checked: drugs, kits, first aid kits, life vests, fire extinguishers, oxygen masks, smoke hoods, escape slides, fire axes, megaphone. All these are used in an emergency.

The CAs check doors, aisles, the position of stairs and air bridge for safety. They check all food and drinks equipment and stores.

Then the CAs perform their duties when the passengers are on board, they make announcements. A passenger head-count is made for reasons of security. The CAs are responsible for the closing the doors and they contact the captain through the purser.

Ex.11 Translate into English

1.Бортпроводники помогут Вам.

2.Застегните ремни безопасности.

3.Вы можете расстегнуть ремни безопасности.

4.Ваш откидной столик расположен в спинке кресла.

5.Положите голову на подушку.

6.Позвольте мне показать вам как откинуть спинку кресла.

7.Приведите спинку кресла в вертикальное положение.

8.Сверните Ваш откидной столик и подножку.

9.Позвольте мне показать ваш салон.

10.Если вам жарко, Вы можете включить вентилятор.

11.Табло выключены/включены.

12.У вас есть посадочный талон?

13.Пожалуйста, покажите свой посадочный талон.

14.Пожалуйста, занимайте места согласно посадочным талонам.

15.Вот ваше место.

16.Ваше место сзади Вас/слева от Вас/справа от Вас/ рядом с Вами/в среднем ряду/ около иллюминатора/ у прохода.

17.Займите свои места, пожалуйста.

18.Место занято.

19.Место свободно.

20.Пожалуйста, занимайте любые свободные места.

21.Номера мест обозначены на спинках кресел/ багажных полках/ над сидениями/ на потолке.

22.У нас сегодня свободная посадка. Вы можете занимать любое свободное место кроме первого ряда, т.к.он предназначен для пассажиров с детьми.

23.Извините, но вы заняли не своё место.

24.Ваше место в предпоследнем ряду.

25.Пожалуйста, поменяйтесь местами с пассажиром, сидящим рядом с Вами.

26.Пожалуйста, пройдите к правому/левому проходу.

27.Пожалуйста, пройдите в следующий (второй, третий) салон.

28.Вы можете взять ручную кладь в салон самолета.

29.Ваша ручная кладь должна быть размещена под впередистоящим креслом.

30.Не размещайте ручную кладь в проходах и возле аварийных выходов.

Ex.12 Read and translate.

CA: Good morning madam, welcome on board. Can I see your boarding pass, please?

Woman: Yes…here you are.

CA: 27G…Go to the next cabin and then turn right. You’ll see the seat numbers on the overhead bins. My colleague will show you where your seat is.

Woman: Thank you.

CA: Hello madam…welcome on board. Are you together? Turn right here and go to the cabin. You’ll find your seats at the front of the cabin, in the middle section. ….Hello, how are you today, sir? May I check your boarding pass?

CA: Can I help you, madam? Seat number 17D. Yes, come this way. Yours is the aisle seat just here.

Woman: An aisle seat? I specifically asked for a window seat.

CA: Did you? I’m sorry. You’ve been given an aisle seat. Did you request a window seat at check-in?

Woman: Yes….I told her I can’t fly if I can’t have a seat by the window. She assured me I have a window seat.

CA: Oh dear, I’m really sorry about this. But don’t worry, the flight isn’t full today and I’m sure I can sort out a window seat for you. Would you mind just taking this seat until I check the passenger list? It will take a couple of minutes.

Woman: Are you sure? I don’t want to stay here for the flight.

CA: Don’t worry. I’ll be back here in a moment with a better seat for you, madam.

CA1: Everything all right, Jenny?

CA2: Yes, fine. Nearly all the passengers are on board now….Hello sir, you are in row 11. Let me see, madam. Yes, this way, on the left, 8D – it’s the aisle seat.

CA1: I need a window seat for the passenger. Do you have the passenger list?

CA2: Yes, I’ve got it. Here, have a look.

CA1: Great – there’s a window seat free in 15A. Would you mind if I give it to my passenger?

CA2: No problem. You go ahead. I’ll carry on greeting the remaining passengers. …Hello, welcome on board. Are you together?

CA: Hello, madam. I’ve got a window seat for you in 15A. It’s just a couple rows in front. Would that be OK for you?

Woman: Any window seat will be fine, thank you.

CA: Do you need any help with your bags?

Woman: Oh, thank you. Could you take this for me….

CA: Follow me.

Woman: Thank you very much, I really appreciate it.

CA: No problem at all. My name is Jenny. If you need anything during the flight, I’ll be happy to help you. I hope you’ll enjoy your flight.

Woman: Thank you, Jenny.

SAFA (Safety Assessment of the Foreign Aircraft, B-737-300) There are six exits on board the plane. Four exits are provided with inflatable slides. Emergency hatches are provided with escape ropes. There are six portable oxygen bottles on board. Two oxygen bottles are in the front, four bottles are in the back. We have twelve oxygen masks, two masks go to each bottle. Two oxygen masks are located near the bottles. Two fire extinguishers are in the front part, two fire extinguishers are in the rear part. There is one emergency location transmitter, two megaphones, two first aid kits, four smoke hoods(protective breathing equipment), five flash lights and three drugs kits on board. The life vest is under each seat. There is a fixed oxygen system for passengers. There are fifteen safety seat belts for infants on board. There are fifteen additional life vests for infants and 2 baby floating survival cots. There are three seat belts for stout passengers on board. There are two pairs of heat resistant gloves.

UNIT 3

Ex.1 Study the sentences. What would you say in the following situations:

- the passengers need help to put their hand luggage in the overhead bins;

- the passengers are getting aboard;

- the old woman can’t find her seat;

- the passenger took the occupied seat;

- a young woman with a baby needs another seat;

- a young man left his hand luggage in the aisle;

- you got to know that a passenger has a birthday today;

- a passenger is angry because he has been waiting for you for 15 minutes;

- you want to ask a passenger to change his seat;

- you heard a passenger’s name, but you are not sure;

- a passenger wants to light a cigarette on board;

- a passenger is very tired and complaints that the flight is too long;

- you saw an opened tray-table before landing;

- the passenger doesn’t know how to recline the backrest;

- the passenger asks you to show him the way to the lavatory;

The Present Simple Tense.

I live	I do not live	Do I live?
He She lives It	He She does not live It	he Does she live? it
We You live They	We You do not live They	we Do you live? they

Ex.2 Use the verb in brackets in the correct form. He (to be) a pilot. – He is a pilot.

1. It (to be) cold here.

2. We often (to fly) to London.

3. She (to have) some problems.

4. He (to go) on business to Paris.

5. The flight to Helsinki (to leave) at 9.

6. Children (to feel) very cold.

7. I (to think) you (to be) comfortable.

8. I (to have, not) much money.

9. He (to know) English very well.

10. He (to understand) her well.

Ex.3 Make questions. There is turbulence. – Is there turbulence?

1. He feels better. –

2. You speak Russian. –

3. You have a problem. –

4. Our flight leaves in time. –

5. You are comfortable. –

6. This is your hand luggage. –

7. We divert to our alternate. –

8. There are some special meals. –

9. We have a famous football team on board.

10. CA have a number of duties. –

Ex.4 Make the sentences negative. I speak English. – I don’t speak English.

1. The crew knows English very well. –

2. They have some problems with their luggage. –

3. I am from London. –

4. Our passengers have special meals. –

5. They take special care of the children. –

6. She has a problem with her big carry – on bag. –

7. He is late for the flight. –

8. The crew is informed about the weather conditions. –

Ex.5 Read and translate.

1.Извините, но в целях Вашей безопасности запрещено размещать ручную кладь в проходах между рядами.

2.Закройте багажную полку до щелчка.

3.Багажные полки предназначены для верхней одежды и мелких предметов.

4.Вы можете разместить Вашу ручную кладь за последним рядом.

5.Откройте шторку иллюминатора.

6.Для наилучшей видимости, пожалуйста, опустите шторки иллюминаторов.

7.В целях Вашей безопасности, не используйте электронные приборы во время взлёта и набора высоты.

8.Пожалуйста, отключите мобильные телефоны, фото- и видеокамеры, ноутбуки.

9.Приносим извинения, но к сожалению количество пледов ограничено.

10.Я принесу Вам плед и подушку после набора высоты.

11.Я заберу Ваш плед перед приземлением.

12.Позвольте мне предложить Вам дорожный набор.

13.Позвольте мне положить Вашу ручную кладь в багажную полку для вашего удобства на время взлёта.

14.Курение на борту самолёта запрещено.

15.Пожалуйста, не курите во время полёта.

16.Вызывайте нас в любое время.

Ex.6 Listen to three short announcements from short – haul flights and fill in the missing words.

1. Ladies and gentlemen, boys and girls, it’s great to have you on ________. The ________ sign is off, but please don’t leave your seats __________ you have to. This is only a short ___________ and we’d like to serve you drinks and snacks as ________ as possible. They will only be time for one service and, er…._____________, we don’t have any snacks today. __________ about that. Speak to you again soon.

2. Hello, everyone, this is Stefan __________. The seatbelt _____ is off. Feel __________ to walk around. We want to ________ you drinks shortly, so watch out for the __________ - we don’t want to run you down, so don’t ______________ the aisles. We don’t have a lot of time, so be _____________ with your order, please, and your money, of course. Thanks for your ____________. Have a good ________.

3. Ladies and gentlemen, the __________ sign has been _____________ and you can walk around the cabin. We shall be coming _____________ the cabin with refreshments in a few moments. Kindly look at the _________ card in the pocket ____________ you and have your __________ ready, please. We’d really appreciate it if you had the _____________ change for your purchases. Thank you and enjoy the flight.

Galley Galley equipment Cupboard/unit (Electric) boiler Kettle Teapot Coffee-maker Coffee-pot Metal container Vacuum flask/vacuum bottle (Heating) oven Refrigerator Meal trolley/ meal cart Board with switchers Toggle switch Circuit breaker Wardrobe Hanger to hang (up)

Toilet/ lavatory Wash basin/ wash bowl Mirror Waste bin Water-closet pan Liquid soap, soap dispenser Running water, portable water Toilet roll Toilet flush Towel Smoke detector Socket/plug Electric razor/electric shaver Drawer Door latch Tap Waste panel to adjust to rotate I’m at your service

Ex.7 Read and translate.

THE GALLEY

The galley is designed for cooking hot meals and cold starters and for drink and fruit storage. It is provided with metal containers for food, electric boilers, heating ovens. The galley is provided with hot and cold water supply. There is a special board with the switchers here.

WARDROBE COMPARTMENTS AND TOILETS

The wardrobe compartments accommodate the hand luggage and overcoats of passengers. They can be located in the front, middle and rear part of the plane. The location of the wardrobe compartments and their number depend on the type of the aircraft. The passenger can find some clothes-hangers for their overcoats in the wardrobe compartments.

The toilets meet all sanitary requirements. They are all fitted with a wash basin with hot and cold water supply, a mirror, a water-closet pan, which is flushed with antiseptic fluid, toilet rolls and a socket for an electrical shaver, towels, a liquid soap and an attendant call button. The location and the number of the toilets depend on the type of the aircraft.

Ex.8 Read and translate.

1.В туалете есть холодная и горячая вода.

2.Вы можете побриться на борту самолёта если у вас есть электробритва.

3.Поверните ручку двери по часовой стрелке/против часовой стрелки.

4.Чтобы войти в туалет, толкните дверь.

5.Чтобы выйти из туалета, потяните дверь на себя.

6.Вы можете использовать туалет после выключения табло «Пристегнуть ремни».

7.Туалет занят.

8.Туалет оборудован детектором дыма.

9.Туалет не работает.

10.Смыв туалета не работает.

11.Гардероб расположен в передней и хвостовой части самолёта.

12.Вы можете оставить свою тяжелую ручную кладь в гардеробе.

13.Верхнюю одежду Вы можете повесить в гардеробе.

14.Позвольте мне повесить Ваше пальто в гардеробе.

Ex.9 Read and translate.

TOILET TROUBLES FOR CATHAY

Toilets on plans, especially on long-haul flights, are often the subject of complaints by the travelling public. They say they are often dirty, uncared, not cleaned for hours, with doors that don’t close properly, lights that don’t work, and there aren’t enough of them, with endless queues especially before landing. Try to imagine the panic when all ten toilets on board were completely blocked. Unbelievable but true…

This happened on a Cathay Pacific flight from Riyadh to Hong Kong. All of the ten toilets on board the Airbus plane became blocked after take-off. Passengers wandered from one toilet to the other until the truth became obvious. There was chaos on board, with passengers demanding a rapid solution. The cabin crew’s job to make passengers comfortable suddenly became impossible. When the captain made an announcement that he was going to make an unscheduled landing at the nearest international airport, there was a relief on board. The flight landed in Mumbai.

The cabin crew has never been so delighted to hear the captain say, “Cabin crew, cabin crew, seats for landing”.

Flight crew/Cabin crew Crew members Captain Co-pilot/ first officer Flight engineer Flight mechanic Navigator Radio-operator Purser(small aircrafts)/flight director, cabin services director(wide-bodied a.) Cabin/Flight attendant; Air Hostess Flight trainee

Observer Ground personnel Ground technician/member of maintenance personnel Air traffic controller Handling services Catering Load master Cleaner/genitor Airport personnel Officer Receiving meals Loading

Ex.10 Translate into English.

1. Грязно. Уберите самолет.

2. Уберите здесь. Уберите там.

3. Уберите в туалете/на кухне.

4. Поменяйте подголовники.

5. Почистите столики/багажные полки/иллюминаторы.

6. Сложите ремни безопасности.

7. Уберите мусор из карманов.

8. Пропылесосьте, пожалуйста.

9. Поменяйте(вставьте) пластиковые пакеты в урнах.

10. Нам необходимо заказать дополнительное питание.

12. Вы загрузили не тот контейнер.

13. Пожалуйста, не начинайте загрузку без меня.

14. Произведите загрузку через заднюю дверь.

Ex.11 Read and translate.

THE FLIGHT CREW

The flight crew are the men and the women who work in an aircraft when it is flying from one city to another. They can be divided into two groups – those who fly the aircraft and those who work with the passengers. The first group consists normally of two or more people. They are the captain and the co-pilot, sometimes there is one more member in the flight deck team and it is a flight engineer. There may be a navigator and a radio-operator, too.

THE CABIN CREW

The people who work in the cabin with the passengers are called the cabin crew. The senior member of the cabin crew is called the purser. Those who work under the senior member of the cabin crew are called stewards or stewardesses by the public, but they should be correctly called cabin attendants or CA’s for short.

CREW MEMBERS AND THEIR DUTIES

The captain’s command begins as soon as he enters the aircraft to carry out a flight. The captain must look after the safety of his aircraft. He is to make correct decisions in difficult weather or any troubles which may happen. He is responsible for flight documentation and pre-flight preparations. The Captain has always to take care of the comfort of his passengers. This is the most important thing after the safety of the aircraft. He must keep to his schedule as closely as possible.

The navigator must know the route very well. He determines the wind direction and the wind speed. He determines the course of the aircraft and its position. He is responsible for navigation. He is a great help to the Captain.

The flight engineer works both in the air and on the ground. Before the flight he must make an inspection of the aircraft. During the flight he watches the engine instruments. The radio-operator is responsible for radio communication.

All the members of the crew have to be in cockpit except the CA’s. They may enter the cockpit but mostly they are in the passenger cabin. The CA’s must check all catering aboard. They serve food and drinks. They take care of the passengers on board during the flight. They show them how to use seat belts at take-off and landing. They should also help passengers if they get airsick. They must do their best to make the journey comfortable. The cabin crew answers for the safety of an aircraft in flight and for the safety and comfort of passengers.

Accompanied/unaccompanied child Baby-cot/ Sky-cot/ Cradle The baby-cot is arranged Diaper Baby table/ diaper changing table Baby carrier Baby kit/bedding

Baby meal/ food to warm up the milk Pram/ baby carriage/baby stroller to fold a pram Infant(not older than 2 years old) Minor(more than 2, but less than 12 years old)

Travel kit: slippers, earplugs, blindfold, socks, etc.

Child travel kit: crayons, puzzles, games, books, etc.

Ex.12 Read and translate.

Purser: Jenny, Mrs Lenchik needs a baby-cot for her baby after take-off. Could you look after her?

CA: Certainly. Welcome on board, Mrs Lenchik. My name is Jenny and I’ll be looking after you during your flight. How old is your baby?

Mrs Lenchik: She’ll be 11 months tomorrow!

CA: Ah, she’s asleep! She’s beautiful! Has she flown before?

Mrs Lenchik: No, this is my first flight with her. Actually, I’ve only just managed to get her to sleep – she’s been a bit difficult in departure hall. I’m hoping she’ll stay asleep during take-off.

CA: OK. Your baby will need to be seated on your lap during take-off and landing, fastened to your seat belt with a special baby belt. Hopefully we won’t wake her up! I’ll go and take one for you and show you how it works. After take-off I’ll bring you a baby-cot for your baby…..and if you need anything during the flight, just let me know. I’ll be back with the baby belt in just a minute, OK?

Mrs Lenchik: Thanks.

CA: Hello, can I help you?

Woman: Yes, could you warm up the milk for my baby?

CA: I’m afraid we are busy just now. Could you, please, wait for a moment?

Woman: Not really. I have to feed her now. She’s been crying for a long time.

CA: Leave it with me and I’ll do it as soon as possible.

Woman: Thanks.

PAX: - I'm sorry to trouble you.

CA: - No trouble at all. What can I do for you?

PAX: - Is a baby-cot available on board your aircraft?

CA: - Certainly. I'll fix the baby-cot to this bulkhead after the "Fasten Seat Belt" sign is off.

PAX: - Is the baby-cot supplied with a bedding?

CA: - Yes, it consists of a mattress with a cover, two disposable bed-sheets, a pillow with two disposable pillow cases, a blanket and a baby-kit. If you want to swaddle your baby, you can find a baby diaper changing table in the rear lavatory.

CA: - I'm sorry to trouble you, madam.

PAX: - No trouble at all.

CA: - Can I ask you to follow some instructions concerning your baby?

PAX: - What instructions?

CA: - Please, keep the safety belts of the cot fastened when your baby is in the cot, that's for the baby's safety. But when the "Fasten Seat Belt" sign is on, hold your baby firmly on the lap outside your seat belt. Do not fasten your baby with your seatbelt. I'll bring a special baby belt for you now.

CA: - Your seat is in the last row but one. Let me show you your seat, madam. Please, follow me. This is your seat. Please make yourself comfortable. Can I ask you to follow some instructions concerning your pet.

PAX: - What are they?

CA: - Please, keep your pet in the closed basket (box, cage) during the whole flight. Please, keep the pet muzzled and do not feed of water it.

NOTE: Please, keep the guide-dog muzzled and tie it to the leg/armrest of the chair by the dog-line.

PSP(next to the overwing exit) briefing

Sir/miss, pay attention, your seat is near the emergency exit. In case of emergency evacuation the cabin crew may need your help to open the emergency exit. For details, please refer to the safety information card, located in the front seat pocket.

(if not - reseat)

Could I ask you kindly to change your seat?

Could you exchange seats with that gentleman/lady?

BLND(blnd passenger) briefing

Sir/miss, international safety regulations require that you should be briefed before take-off.

Your nearest exit is ... rows away in front of (behind) you. Let me take your hand and show you the call button and the unit where an oxygen mask may appear in case of decompression. If you have any problems or wishes, do not hesitate, call me any time.

DEAF passenger briefing (in case of an emergency)

Sir/miss, this is an emergency! Due to ... we have to make an emergency landing (ditching). The passenger, sitting next to you, will help you to be prepared for the emergency landing(ditching) and will assist you to evacuate from the aircraft. Follow his instructions.

To PSP who will assist a deaf passenger:

Sir/miss, may I ask you to assist and prepare this deaf eared passenger for the emergency landing(ditching). Please, take the safety instruction card and the appropriate actions. When you hear the command "Safety position", with one hand bend the head of the deaf passenger down. After hearing the command "Passenger evacuation", help him to unfasten his seat belt. Take his hand and move together to the nearest usable emergency exit.

Can you do it?

UNIT 4

Ex.1. Translate into English.

1. Что бы Вы предпочли почитать?

2. Я могу предложить Вам журналы и газеты на русском, английском, немецком, французском, японском, китайском, испанском и итальянском языках.

3. Извините, но к сожалению выбор журналов ограничен.

4. Детская люлька приготовлена.

5. Пассажиру с ребёнком в первом салоне требуется пеленальный столик.

6.Старший член кабинного экипажа – это старший бортпроводник.

7.Командир отвечает за безопасность полёта.

8.Штурман отвечает за воздушную навигацию.

9. Розетка для электробритвы вышла из строя.

10.Извините, но туалет занят. Не могли бы вы присесть на время пока он освободится.

CA: - Excuse me, sir, have you read this magazine in Japanese?

PAX: - Yes, I have.

CA: - Can I have it?

PAX: - You are welcome.

CA: - Can I offer you anything to read, sir?

PAX: - What newspapers do you have?

CA: - We have the Times, the Telegraph and the Financial Times.

PAX: - I'll have the Times, please.

CA: - Would you care for a magazine, madam?

PAX: - Do you have a magazine in English which is very interesting and well-illustrated?

CA: - Yes, I can offer you magazines titled "Life" and "Business". Which one?

PAX: - "Life", please. Is it the latest issue?

CA: - Yes, it's the freshest issue.

ТЕМА: ПРЕДЛОГИ

At – у, возле, около, в For – для, в течение Along – вдоль, по From – от, из Above – над In – в After – после Inside – внутри Before – перед On – на Behind – позади Over – над By – у, возле, к To – в During – во время, в течение Under – под With – с

НО, ЗАПОМНИТЬ : at the airport – в аэропорту

Ex.2 Read and translate.

After flight, after spring, at the hotel, Pulkovo airport, at night, at 5 o’clock, above clouds, above the head, due to the weather conditions, before the flight, before landing, before departure, behind the seat, behind the last row, by the window, by bus, by train, by plane, during take-off, during the whole flight, due to bad weather conditions, due to the technical reasons, for landing, thanks for help, wait for me, for 20 minutes, from the airport, from Moscow, from 9 o’clock, under the front seat, to London, with passengers, with children, in the cabin, in the aircraft, in the morning, in winter.

Ex.3 Fill in the prepositions.

1. We are flying …. the territory of Germany.

2. The overhead bins are located ….. the walls of the aircraft.

3. Do not inflate your life jacket …. the aircraft.

4. You can hire a car …. the airport.

5. We will serve beverages … the take-off.

6. Place your hand luggage …. the seat in front of you.

7. … your safety all flights are declared non-smoking.

8. Welcome the passengers …. a smile on your face.

9.You may place your hand luggage …. the last row.

10.I will take your blanket … landing.

11. Please, do not smoke … the whole flight.

12. Your seat is …. the aisle.

Ex.4 (Listening 3.5) Listen to the CA speaking to four passengers. In each case, what is the problem?

Passenger 1:___________________________________________________

Passenger 2:___________________________________________________

Passenger 3:___________________________________________________

Passenger 4:___________________________________________________

Listen again. What questions does the CA ask?

Passenger 1:___________________________________________________

Passenger 2:___________________________________________________

Passenger 3:___________________________________________________

Passenger 4:___________________________________________________

Entertainment program Volume control: plus and minus buttons Channel selector to select channels to adjust the volume Audio system Sound Headphone/ headset to distribute

Individual monitor Headphone socket To switch on/ off Laptop computer (Photo) camera Video camera to press Wifi (wireless) internet connection Individual sсreen

PAX: - I can't hear anything through the headset.

CA: - You can adjust the volume with plus and minus buttons in the armrest of your seat.

PAX: - I can hear music through the headrest but I want to hear the film soundtrack.

CA: - The film soundtrack is on channels one and two.

PAX: - I want to listen to music.

CA: - I see. This is a music channel selector.

PAX passengers BLND blind UM unaccompanied minor(child) VIP very important person CIP commercially important person STCH stretcher SP sick passenger INF infant FF frequent flier DEPO due to deportation MEDA due to medical assessment Special cargo (unlike baggage) DIP mail HUM human remnants in coffins LHO transplant organs, blood, etc. AOG aircraft on ground

WET wet cargo VAL valuable AVI alive animals EAT food for people/animals EIC equipment necessary for the flight FIL undeveloped films HEA heavy/bulky cargo HEG hatcher eggs PEF plants and flowers PEP fruit and vegetables PES wet fish/seafood PEM fresh meat/meat products PEA other animal products PER perish food products PRS press VUN valuables which may be stolen BIG big cargo

Ex.5 Read and translate.

CA: What can I do for you?

Woman: My headphone set is out of order.

CA: Let me change it. I’ll be back in a few minutes.

CA: Is everything all right, madam?

Woman: My monitor seems to be not working.

CA: Oh, let me have a look…First you press this red button, then you select a channel…Let’s choose “Films”. This one, OK? And you have a volume control on the left here. And if you need anything, don’t forget to press the CA call button.

Woman: Thanks a lot.

CA: I’m at your service.

Man: There is a sound problem with an audio system. Can you please switch it off? This loud sound bothers me…

CA: No problem, sir. You can switch it off be pressing this yellow button and to adjust the volume you should use the volume control.

PSP (pre-selected passenger) Exit (emergency/ main) Emergency ditching Emergency landing Emergency equipment Safety. This is for your own safety. to save/ to rescue Life vest/ life jacket (adult, spare, crew) Life raft/ rescue raft Evacuation/ to evacuate Evacuation slide/ escape slide Gift bar Manual inflation handle Slide-raft Floatation device to inflate Non/ Inflatable slide(one- track/two-track) Off-wing slide Escape chute/cloth gutter Escape rope Fueling, to fuel Handle Assist handle/hand grip Door operating handle Door selector level (armed/disarmed, flight/park, automat/manual) Pressure gauge/indicator Door locking indicator Door hinge Gas lock release latch Safety strap/door barrier strap

Locked/ unlocked Floor lighting system/ emergency escape path Signal mirror Signal flare/ signal rocket Oxygen (mask) Fixed (unmovable) oxygen system Portable/ movable oxygen bottle(cylinder) Fire Fireman/ fire fighter Hand fire extinguisher(water/halon) to extinguish fire Smoldering fire Short circuit Smoke Protective breathing equipment Smoke hood Smoke goggles Quick donning mask/full face mask Suffocation, to suffocate Explosives Dangerous articles Crash axe Crash exit zones Gloves Survival kit Baby floating survival cot ELT (emergency locator transmitter) Megaphone/Speaker Flash light/torch Canopy Radio beacon Whistle

Survival kit.

Survival kit is stowed together with each slide/raft. Survival kits have to be taken from board also after emergency landing in unpopulated regions. It contains of bailing bucket, hole plug, sea dye marker, signal day/night, tablets/water purification, whistle, pen knife, first aid kits, water activating flashlights, sponge dehydrated.

Ex.6 Read and translate the dialogues.

C – captain, CP – co pilot, P – purser

C: What was that? This isn’t right!

CP: What’s happened?

C: Three circuit breakers have tripped. They’re showing a problem.

CP: Where’s the problem?

C: In one of the washrooms. Maybe the fan overheated.

CP: I’ll ask the purser to look into it.

C: I’ll try and reset the circuit breakers.

CP: OK?

P: Yes, hi, I’m getting reports of an unpleasant smell back here, coming from the rear washrooms, like an electrical burning smell. Some of the passengers are getting a little uncomfortable with it.

CP: Could you move the passengers away?

P: Sure, will do.

CP: Go have a look.

P: I’ll check it out now.

C: Why didn’t it set off the smoke detector? I’m not happy with this at all. Something’s wrong.

P: There was smouldering in the washroom. I don’t know if any wiring has come loose. I sprayed it with the fire extinguisher – I think it’s gone out.

CP: What do you think caused it?

P: I don’t know. Maybe the vacuum outlet overloaded. I couldn’t see where it was coming from. I’ll go back now and double check.

C: Yeah, go. We need to know the cause of the fire.

P: I’ll take my goggles just in case.

C: Yeah, we’ll put our masks on. Go back, but don’t get yourself incapacitated.

P: I can’t get back there.

CP: Why not?

P: The smoke’s too heavy.

CP: Are the passengers OK?

P: People are starting to have trouble breathing.

CP: We have to go down.

C: Initiating an emergency descent.

Команды КВС в аварийной ситуации

«PURSER TO THE COCKPIT» (immediately)

Nature and risk