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8. Choose the appropriate statements concerning formal e-mail letters:

1) Use an informative subject line, which says what the email is about.

2) Write ‘hello’ as your subject line.

3) Write the most important information first.

4) Write about irrelevant issues.

5) Use numbers and bullet points to make the message clearer.

6) Use simple grammar. Avoid things like the passive.

7) Give personal information that you don’t want anyone else to know.

8) Use different fonts in the email.

9) Use paragraphs to keep the email clear and easy to understand.

10) Use abbreviations like COZ and UNI.

9. Make pairs of formal expressions and their informal equivalents:

  1. Sorry about the late delivery.

  1. Please do not hesitate to contact us.

  1. If you need more information...

  1. We received delivery this morning.

  1. Best regards.

  1. I would be grateful if you could...

  1. In a different envelope.

  1. Please find enclosed a copy of...

  1. Sorry about the mistake.

  1. Dear Sir/ Dear Mr. Haus.

  1. I'm sorry, but it's not possible.

  1. Please acknowledge receipt of the parcel.

  1. Soon

  1. I look forward to seeing you.

  1. Could you...?

  1. We would be pleased to offer you

  1. Just call the office.

  1. We would like to apologise for the delay.

  1. Thanks for your letter of...a 5% discount.

  1. Under separate cover.

  1. We got it this morning.

  1. In the near future.

  1. Can't wait to see you.

  1. We regret to inform you that we are unable to...

  1. Dear Friedrich

  1. Could you please give this matter your immediate attention?

  1. Let me know if you get the parcel.

  1. I look forward to hearing from you.

  1. Could you find out what is going on?

  1. We are writing to thank you for your letter dated...

  1. Please send us your samples.

  1. Yours faithfully / Yours sincerely.

  1. I hope to hear from you.

  1. I would be grateful if you could send us some samples.

  1. We will give you a 5% discount.

  1. Should you require further information...

  1. Here is a copy of...

  1. Please accept our apologies for any inconvenience this may have caused.

10 Match the words with their translation.

  1. resume а) работодатель

  2. curriculum Vitae, CV b) собеседование

  3. references c) изучение рынка рабочих мест

  4. covering letter d) резюме

  5. employer e) начальник отдела кадров

  6. head of the personnel department f) Си-Ви («жизнеописание»)

  7. interview g) сопроводительное письмо

  8. job market research h) рекомендации