Installation [4 marks]
It is recognised that the client may not fully install and use the system, although this is the ultimate aim. However, to score any marks in this section, there must be some evidence that the client has seen the system in operation. This can be done in a number of ways: such as by inviting the client to see the product and allowing the candidate to demonstrate the system, or by taking the system to the client involved. There should be an installation plan written, including details of system changeover, training required and details of user testing.
Example 9: Candidate response from Pupil Record system project, the mark and comments given by the teacher on the marking grid with examiner comments and notes.
(iv) Installation [_3_/4 marks]
|
Mark |
Comments |
|
1 |
Details of system changeover have been documented. Some evidence of client and/or user testing is given, usually by questionnaire or written comments by fellow students or others who were not directly involved in the development of the system. |
|
Teacher’s comment – implementation plan, training, user testing, changeover. Examiner’s comment – the evidence of user testing is not sufficiently detailed for 4 marks.. |
2-3 |
An implementation plan with details of systems changeover and training required. There is written evidence available from the client indicating that they have seen the system in operation. |
3 |
|
4 |
A clear and detailed implementation plan including planned systems changeover, training required and detailed stages of user testing. There is written evidence available from the client and/or user that they have tested the system and agree with the strategy for implementation. |
|
|
(iv) Installation
Installation Plan
The installation plan was discussed and agreed in the meeting (mentioned below, see project diary) with the client and end user during testing.
Have the client test the system during development of the system and discuss suggested changes with the end user
Give the client and teacher the final project for them to test
Pre train staff and pilot the system for form 12 and 13 during the summer term when POCs are usually not made
Use feedback acquired from pilot to make any changes to the system or fix any possible bugs
Train staff properly depending on agreed staff training plan (see below)
Implement system permanently using agreed system implementation plan (see below)
Maintain the system temporarily before the IT understand the system completely and is self-sufficient in its maintenance
Staff Training Plan
Suggested Training Date: 25th of May - 5th of June
Reason: The dates of the closest teacher training day lie between these and are the nearest to the next term.
Suggested Training Method: Teach department coordinators at inset day, the coordinators will be able to train their department staff.
Reason: Only a handful of coordinators need to be trained so the time taken will be limited and so the changeover can be ensured.
System Implementation Plan
Method of Implementation: Direct Implementation
Reason: System is to be implemented as soon as possible and due to its simplicity and user friendliness direct implementation is the most feasible.
Suggested Implementation Date: Mid Winter Term 2011
Reason: This is next time a POC system is required.
Evidence of User Testing
A meeting was scheduled with the client and end user (see project diary). The meeting was set up so that the user and client could test the final version of the system in addition to see the written up training and implementation details that had been previously discussed. The user was then asked to fill out a questionnaire type document to provide feedback of any problems with the system and write a letter to confirm that she had seen the system and the installation plan and approved for documentation purposed. The document is included below as evidence of user testing.
M… School
6.. Avenue D.. M.. D.. F.. BP.. M.. C.. France
- Téléphone 0… - Fax : 0..
e-mail : informationm-school.com
Website : http://www.m-school.com
To Whom it May Concern
I have tested the programme C.. P.. has devised for our POCs reporting system and it works.
I have also seen the implementation plan and agree with the proposals.
J.. H...
Examiner Comment: this letter was on headed note paper and signed by the client, there was also a completed questionnaire, see below.
Dear Mrs H…
Below I have put a questionnaire to collect feedback about the system experience and the discussed installation procedure. Please answer all questions if possible and provide any addition notes if you feel it necessary. At the end please provide your signature to confirm that you have read and completed this questionnaire.
