Activities
Exercise 1. Listen to the dialogue and complete the telephone message at the beginning of this section.
Exercise 2. Practise leaving messages for people to call back. Work in pairs using the role cards given below.
ROLE CARD A MAKE CALL 1: You are Vernon Law. You want to speak to Lisa Bond at Sydney Fashions. The switchboard operator is putting you through. TAKE CALL 2: You work with Peter Findley at Lex International Bank. He's on the other line and won't be free for a while. Take any messages for him. |
ROLE CARD B TAKE CALL 1: You are Lisa Bond's secretary at Sydney Fashions. She's in a meeting at the moment, but she'll be free later. Take any messages for her. MAKE CALL 2: You are Roberst Booth and you want to speak to Peter Findley at Lex International Bank. The switchboard operator is putting you through. |
switchboard operator – телефонистка
be on the other line – говорить по другому телефону
for a while – на (какое-то) время, ненадолго
Unit 2. The wrong number
SITUATION
Alicia Delgado wants to contact Richard Dean but she gets the wrong number. Here's Mr Dean's business card. |
|
Dialogue
Switchboard operator |
May I help you? |
Alicia Delgado |
Could you please connect me with your Purchasing Officer, Mr Dean? |
Switchboard operator |
I'm sorry, I think you have the wrong number. What number were you calling? |
Alicia Delgado |
Isn't that 311 4249? |
Switchboard operator |
No, this is 311 4240. |
Alicia Delgado |
Oh, excuse me, I do have the wrong number. |
Switchboard operator |
No problem. Goodbye. |
Alicia Delgado |
Goodbye. |
Key expressions
TAKING THE CALL |
MAKING THE CALL |
Telling callers they have the wrong number |
Checking you have the right number Isn't that 3114249? |
I'm sorry, I think you have the wrong number. |
Is this 311 4249? Is that the UK Partnership? |
I'm afraid you have the wrong number. This is 311 4240. |
Apologizing I'm sorry, I wanted 311 4249. |
Asking callers what number they wanted What number were you calling? What number did you want? What number did you dial? |
Oh, excuse me, I do have the wrong number. Oh, I'm sorry, I've dialled the wrong number. |
Activities
Exercise 1. Practise dealing with wrong numbers. Work in pairs using the role cards given below.
ROLE CARD A MAKE CALL 1: You want to speak to Mr Prashad on New Delhi 587203. TAKE CALL 2: You are on the switchboard at a small company in Los Angeles. Your telephone number is (213) 123 4567. No one by the name of Law works for your company. |
ROLE CARD B TAKE CALL 1: You are on the switchboard at The Indian Company in New Delhi. Your telephone number is 586203. No one called Prashad works for your company. MAKE CALL 2: You want to speak to Vernon Law in New York on (212) 1234567. |