- •Оглавление
- •Введение
- •Предисловие. Мобильный этикет
- •Part I. The telephone. A glimpse of history a glimpse of history
- •Words and phrases
- •Activities
- •Part II. Telephoning dialogues
- •Words & phrases
- •The most common words used when spelling names on the phone
- •Phonetic alphabet used in radio telephony
- •Russian letters vs latin ones
- •Std code number
- •International dialling
- •Activities
- •Part III. Topical telephone conversations Unit 1. Leaving a message
- •Dialogue
- •Key expressions
- •Activities
- •Unit 2. The wrong number
- •Dialogue
- •Key expressions
- •Activities
- •Unit 3. A personnel inquiry
- •Dialogue
- •Key expressions
- •Activities
- •Unit 4. Making hotel reservations
- •Dialogue
- •Key expressions
- •Activities
- •Unit 5. Booking air travel
- •Dialogue
- •Key expressions
- •Activities
- •Unit 6. Changing flight reservations
- •Situation
- •Dialogue
- •Key expressions
- •Activities
- •Unit 7. An invitation
- •Dialogue
- •Key expressions
- •Activities
- •Unit 8. A cancellation
- •Dialogue
- •Key expressions
- •Activities
- •Unit 9. An overdue order
- •Dialogue
- •Key expressions
- •Activities
- •Unit 10. Recorded information
- •Unit 11. Answerphones
- •Situation 2
- •Recording 3
- •Key expressions
- •Activities
- •Part IV. Business telephone conversations business visa
- •Appointment
- •Placing an order
- •Gettting or passing on information
- •Arrival of inspectors
- •Delay in shipment
- •Force majeure
- •Activities
- •Part V. Appendix business correspondence (telexes)
- •1. Presentation
- •2. Grammar
- •2.1 . Reductions
- •2.2. Expressions
- •Telex abbreviations
- •Answer key
- •Vocabulary
- •Bibliography
Activities
Exercise. Practise dealing with overdue orders. Work in pairs using the role cards given below.
ROLE CARD A MAKE CALL 1: Call Scandinavian Heating Systems, Technical Sales, and chase up the order you placed two months ago. TAKE CALL 2: You are Circulation Manager at the IEA in Washington. Your latest titles are out of stock because of industrial action at the printers. |
ROLE CARD B TAKE CALL 1: You work in Technical Sales at Scandinavian Heating Systems. Staffing problems are causing long delays in the dispatch department. MAKE CALL 2: You are Anne-Mane Fontaine. Call the Circulation Manager at the IEA in Washington and chase up the order you placed five weeks ago. |
staffing, n – укомплектование персоналом, обеспечение кадрами
Unit 10. Recorded information
SITUATION 1 Helga Klein calls Heating UK, but she forgets to dial the new number. |
|
RECORDING 1 The number you are dialling has been changed. All four-figure numbers on this exchange have become six-figure numbers beginning 34. For example, 1234 has become 341234. Please replace the handset and redial using the new number. You have not been charged for this call. |
exchange, n телефонная станция, коммутатор
charge, v взимать плату
handset, n телефонная трубка
SITUATION 2 Paul Hardwick of UK Engineering calls Wolfgang Kuhn at Specialized Engineering Products in Stuttgart. |
RECORDING 2 All lines to Germany are busy at the moment. Please try again later. |
SITUATION 3 Anne-Marie Fontaine calls Robert Booth at The UK Firm, but the company has just moved to new offices. |
RECORDING 3 This is the international operator. Please hold the line. Your call is being redirected at no extra cost to yourself. |
Exercise. Try to memorize the following key expressions.
TAKING THE CALL |
MAKING THE CALL |
Explaining the situation |
Giving instructions |
The number you are dialling has been |
Please replace the handset and |
changed. |
redial using the new number. |
All four-figure numbers on this exchange have become six-figure |
Please dial again. Please try again later. |
numbers beginning 34. You have not |
Please hold the line. |
been charged for this call. |
|
All lines are busy at the moment. Your call is being redirected. |
|
Unit 11. Answerphones
SITUATION 1
Paolo Martini of LBN Rome calls International Software Consultants to let them know that he doesn't need their report until next week now.
RECORDING 1
Answerphone |
Paolo Martini |
Hello. This is International Software Consultants. We're sorry we can't take your call at the moment. Please leave your name, number and message after the tone and we'll get back to you as soon as we can. Thank you for calling. |
This is Paolo Martini from LBN Rome here. It's 10:30, Monday 28 February. I was just calling to let you know that we don't need your report until next week now. No need to call back. Bye for now. |