Dialogue

Aphrodite Thianiki

Hello.

Giovanni Brilli

Aphrodite?

Aphrodite Thianiki

Yes, speaking.

Giovanni Brilli

Oh, it's Giovanni Brilli. Listen, I'm really sorry but I'm going to have to cancel my visit to Athens next week. I've just heard that the finance package for a new deal in California has fallen through and I have to go to the US.

Aphrodite Thianiki

Oh, I see.

Giovanni Brilli

I wanted to let you know as soon as possible. I'm really sorry for the inconvenience.

Aphrodite Thianiki

Well, I'm sorry you're having problems. Thanks for letting me know, anyway.

Giovanni Brilli

Could I ask you to cancel the hotel reservation you made for us?

Aphrodite Thianiki

Sure, no problem, I'll cancel your booking. Good luck in the States.

Giovanni Brilli

Thanks, and I'm terribly sorry about next week.

Aphrodite Thianiki

Don't worry. No problem.

TAKING THE CALL

MAKING THE CALL

Reacting to bad news

Breaking bad news

Well, I'm sorry you're having problems.

I'm going to have to cancel my visit to Athens next week.

Don't worry. No problem.

I'm afraid I won't be able to come to

Acknowledging a cancellation

Athens next week now.

Thanks for letting me know.

I've had to change my plans, I'm afraid.

I'll cancel your booking.

I'll make that cancellation for you.

Explaining the problem

I've just heard that the finance package

Wishing someone luck

Good luck in the States!

for a new deal in California has fallen through and I have to go to the US.

All the best.

I hope all goes well for you.

Unfortunately (к сожалению), I have to go to the US urgently.

Apologizing

I'm really sorry for the inconvenience.

I'm terribly sorry about next week.

Asking someone to cancel something

Could I ask you to cancel the hotel reservation you made for us?

Would you be able to cancel the accommodation you booked for us?

ROLE CARD A

MAKE CALL 1:

Call Mediterranean Airlines and cancel Giovanni Brilli's reservation on flight ME 767 to Athens at 13-30 on 2 May.

TAKE CALL 2:

You are a reservations clerk at Athens Hotel.

MAKE CALL 3:

You are Ron Miller at Alpha Packaging Services. Call Ute Lichtheim at Trade Fairs & Exhibitions and cancel the advertisement you booked in the 2000 Packaging Trade Fair Guide.

TAKE CALL 4:

You are Jan Wilson at SJ Group in the UK.

ROLE CARD B

TAKE CALL 1:

You are a clerk at Mediterranean Airlines.

MAKE CALL 2:

Call Athens Hotel and cancel the three single rooms reserved by Ms Thianiki for Mr Brilli and his party from 2 May.

TAKE CALL 3:

You are Ute Lichtheirn at Trade Fairs & Exhibitions in Frankfurt.

MAKE CALL 4:

You are Henn Paulin at SJ France. Let Jan Wilson at SJ Group in the UK know you are cancelling your reception because of construction problems.