Unit 5. Booking air travel

SITUATION

In Singapore on business, Mr Tashikama of Japan Electronics decides to visit a new contact in Thailand before returning to head office. He calls SEA Airlines to make a reservation.

Clerk

SEA Airlines, Sarah speaking.

Mr Tashikama

Yes, I'd like to make a reservation for a return flight to Bangkok.

Clerk

Certainly, sir. When did you want to travel?

Mr Tashikama

I'd like to leave next Thursday and return to Singapore the following Wednesday.

Clerk

That's 7 April outward, returning 13 April. And will that be first class, business class or economy?

Mr Tashikama

Economy.

Clerk

Did you want to travel in the morning or in the afternoon?

Mr Tashikama

I'd like to fly out in the morning and back in the afternoon, if possible.

Clerk

Right... yes, that's no problem. That will be flight SE 006 departing Singapore at 09:30. And your return flight will be on SE 005 departing Bangkok at 15:15. May I have your name please?

Mr Tashikama

Yes, my name is S. Tashikama. That's T-A-S-H-I-K-A-M-A.

Clerk

And how will you be paying, Mr Tashikama?

Mr Tashikama

I'd like to pay by credit card.

Clerk

May I have your card number, please?

Mr Tashikama

Yes, it's 4929 703 581 248.

Clerk

Fine, thank you. Your reservation is confirmed.

Mr Tashikama

Thank you very much for your help.

Clerk

No problem. Have a good trip.

TAKING THE CALL

MAKING THE CALL

Asking about travel needs

Saying why you're calling

When did you want to travel?

Did you want to travel in the morning or in the afternoon?

Will that be first class, business class or economy?

How will you be paying?

I'd like to make a reservation for a return flight to Bangkok.

I'd like to reserve a round-trip ticket to Singapore.

I'd like to book a one-way flight to London.

Giving flight and ticket information

Describing travel needs

That will be flight SE 006 departing Singapore at 09:30. And your return flight will be on SE 005 departing Bangkok at 15:15.

Your reservation is confirmed.

I'd like to leave next Thursday and return to Singapore the following Wednesday.

I'd like to pay by credit card.

I want to travel to London tomorrow and

Responding to thanks

return to Bangkok Thursday after next.

No problem. Have a good trip.

Thanking

Sure. Enjoy your trip.

Thank you very much for your help.

Any time. I hope you enjoy your trip.

I'm very grateful to you.