Unit 3. A personnel inquiry

SITUATION

Patricia Ferlin is updating her records at the French Magazine Press in Paris. She calls Toronto Tourist Products to find out who is responsible for the company's advertising budget.

Switchboard operator

Toronto Tourist Products, may I help you?

Patricia Ferlin

Oh, yes, could you tell me who is responsible for your advertising budget?

Switchboard operator

May I ask the purpose of your inquiry?

Patricia Ferlin

Well, I'm calling from the French Magazine Press in Paris. We are updating our records.

Switchboard operator

Ah, I see. Just a moment, I'll put you through to Sales and Marketing.

Patricia Ferlin

Thank you.

Colleague

Sales and Marketing.

Patricia Ferlin

Oh, hello. I wanted to find out who deals with advertising at your company.

Colleague

Susan Jones handles all our advertising.

Patricia Ferlin

Is that Ms or Mrs Jones?

Colleague

That's Mrs Jones.

Patricia Ferlin

And what's her position exactly?

Colleague

Susan's our Marketing Director.

Patricia Ferlin

OK. Thanks very much.

Colleague

You're welcome.

TAKING THE CALL

MAKING THE CALL

Asking why someone is calling

Asking who's responsible for smth

May I ask the purpose of your inquiry?

What's it in connection with?

Could you tell me who is responsible for your advertising budget?

May I ask who's calling?

Could you give me the name of the person

Describing responsibilities and duties

in charge of advertising at your company.

Susan Jones handles all our advertising..

I wanted to find out who deals with advertising at your company.

Susan Jones is in charge of advertising

Susan's our Marketing Director.

Saying what you want to know

We're updating our records.

Responding to thanks

We're preparing a mailshot.

You're welcome. Not at all.

I want to send a letter.

That's all right/OK.

Asking about someone's position

It's a pleasure.

What's Mrs Jones' position exactly?

Could you give me her exact job title?

ROLE CARD A

MAKE CALL 1:

Find out who handles recruitment and training at LOP International.

TAKE CALL 2:

As switchboard operator at The UK Partnership, you handle personnel inquiries. Leslie Wood, Sales Director, is responsible for sales targets.

MAKE CALL 3:

Find out who is in charge of R & D at The UK Firm.

TAKE CALL 4:

As switchboard operator at The Fashion Company, you answer personnel inquiries. Elizabeth Johnson, Senior Designer, is responsible for product development.

ROLE CARD B

TAKE CALL 1:

As switchboard operator at LOP International, you answer personnel inquiries. Francis Stevens, Personnel Manager, handles recruitment and training.

MAKE CALL 2:

Find out who is responsible for sales targets at The UK Partnership.

TAKE CALL 3:

As switchboard operator at The UK Firm, you handle personnel inquiries. Vincent Collins, Research Director, is in charge of R & D.

MAKE CALL 4:

Find out who is responsible for product development at The Fashion Company.