Бронирование тура

Инструкции	Лексическое наполнение
1. Поздоровайтесь, представьтесь и предложите помощь.	Good afternoon, World Breaks, Janet speaking. How can I help you?
2. Дайте информацию о размещении.	As for the accommodation, there are two options. You can have a self-catering apartment or stay in a hotel.
3. Выясните предполагаемую дату поездки.	The cost depends on when you travel. When are you thinking of going?
4. Предложите определенный тур.	We have a great offer at the moment: … nights fly-drive with staying in … for … per person.
5. Предоставьте информацию о перелете.	Certainly. Let me see, the flights are from … on … returning from … on …. How does that sound?
6. Выясните имена людей, совершающих поездку.	Could I have the names of the people traveling, please?
7. Попросите произнести фамилии по буквам.	Could you spell your surname for me?
8. Подтвердите детали.	Ok, thank you. Just let me confirm the details. That’s …
9. Выясните, как будет оплачиваться тур.	Thank you. How do you wish to pay for your holiday?
10. Если кредитной карточкой, попросите дать ее номер как подтверждение брони. Если наличными, попросите прислать письменное подтверждение брони.	Can I have the number of your credit card? I would be glad if you could just confirm your reservation in writing or by fax.
11. Завершите звонок.	OK. That’s reserved for you. Thank you for calling. Good bye.

From: Sunshine Holidays sunshine@ash.com To: Rachel Beltran <rbeltran@yahoo.com>

Date: Wed, 20 April 2008 16:21:14 Subject: Fly-drive holiday

Dear Mrs. Beltran,

Thank you for your booking of a fly-drive holiday to Florida with self-catering apartment for 15^th May for fortnight. I am delighted to confirm your reservation.

Price for the fly-drive holiday including taxes is $543 per person.

You are leaving from London, Heathrow flight FA12375 on 15^th May, returning from Orlando flight RA89545 on 27^th May.

If any of this information is incorrect, please contact us immediately. Please come to us as soon as possible to make all the necessary arrangements.

Thank you for choosing our travel agency and I hope you enjoy your stay.

Best regards,

………………

Travel Agent

Card 19

1) You are a receptionist at a hotel. A business customer is calling you to get information about your business facilities and to book a room. Find out what exactly the guest needs, answer the guest’s questions, allocate him a room and ask for confirmation of booking.

2) You work at the Premier Palace Hotel. You have been asked to write a letter which will be sent to your business customers. You were asked to take into consideration that your business customer is a businesswoman. In paragraph 1 inform the customer that you have built a new Business Floor in your hotel, in paragraph 2 describe the facilities and the equipment of the Business Floor, paying attention to special facilities for women, in paragraph 3 invite your business customer to visit Business floor in your hotel. Invent any necessary information.