- •Предоставление информации об отелях
- •Sands hotel****
- •Предоставление информации об отеле
- •Zakher hotel
- •Предоставление информации о номере
- •Honeymoon suite
- •Процедура индивидуального бронирования
- •Melissa hotel
- •Процедура бронирования для компании
- •Castle lodge hotel
- •Процедура регистрации с предварительным бронированием
- •Registration Card / Checking-in form Ritz Hotel
- •Процедура регистрации без предварительного бронирования
- •Registration Card / Checking-in form Ritz Hotel
- •Как проводить собеседование
- •Job advertisement
- •Как проходить собеседование
- •Covering letter
- •Card 10
- •Как проводить собеседование
- •Job advertisement
- •Card 11
- •Как проходить собеседование
- •Covering letter
- •Card 12
- •Обслуживание клиента в ресторане
- •Card 13
- •Работа с жалобами клиента в ресторане / Решение проблем клиента в отеле (турагенстве)
- •Letter of apology
- •Card 14
- •Работа с жалобами клиента в ресторане / Решение проблем клиента в отеле (турагенстве)
- •Letter of apology
- •Card 15
- •Работа с жалобами клиента в ресторане / Решение проблем клиента в отеле (турагенстве)
- •Letter of apology
- •Card 16
- •Процедура выезда из отеля
Covering letter
Dear K. Holcroft
I am writing in reply to your advertisement in this month’s edition of the ‘Hotel and Caterer’ magazine for a Front Office Manager.
As you will see from the enclosed CV, I have had several years experience of this kind of work. After leaving Catering College, I worked at the Copthorne Tara Hotel as a Receptionist, where I checked guests in and out. Last summer I worked in Greece as a Reservation Clerk for Manor Hotel, and greatly enjoyed my work.
I would welcome the opportunity to work for your hotel, and look forward to hearing from you.
Yours sincerely,
…………………….
Card 10
1) You are a Personnel Manager of the travel agency. You are to find a suitable candidate for the post of Information Clerk. Conduct an interview with an applicant.
2) Using the prompts below, write an advertisement for the job of Information Clerk in the Tailor-Made Holidays in London.
Travel agency: leading, specializing in luxury holidays all over the world.
Qualities of a suitable candidate: 20-30 years old, mature and personable outlook, outgoing personality, team leader, ability to cope under pressure, knowledge of French.
Offers of the travel agency: competitive salary, free flight, accommodation, medical insurance.
Address: Mrs. Marie Clarke, Personnel Manager, 128 Grosvernor Street, London, SWI 3H, Great Britain.
Как проводить собеседование
Инструкции |
лексическое наполнение |
1. Поздоровайтесь с кандидатом и представьтесь. |
Good morning. / Good afternoon. / Good evening. My name is … . I am the Personnel Manager. Take your seat. |
2. Задайте приготовленные вами вопросы.
|
I’d like to ask you a few questions. First of all I‘d like to know…
|
3. Делайте пометки во время разговора и проявляйте интерес к ответам собеседника. |
I see. / That’s good. / It’s interesting. Could you tell a little more about it? / Could you give some more details to it? |
4. Предложите собесеседнику задать вам вопросы. |
Do you have any questions to me? / What would you like to know about our company? |
5. Поблагодорите собеседника и скажите, когда вы с ним свяжитесь. |
Thank you for the interview. Thank you for your coming. I’ll be in touch with you soon / in 2 days. |
Job advertisement
Tailor-Made Holidays is one of the leading travel agencies specializing in luxury holidays all over the world. We are looking for young men and women to act as Information Clerks abroad.
Aged between 20 and 30, the ideal candidate should have a mature and personable outlook, an outgoing personality, and an ability to cope under pressure. Knowledge of French would be preferable.
In return we offer a competitive salary, free flight, accommodation, and medical insurance.
Please send CVs to Mrs. Marie Clarke, Personnel Manager, 128 Grosvernor Street, London, SWI 3H, Great Britain.
