Registration Card / Checking-in form Ritz Hotel

Surname……………………………………………………………………….

Forename / First name…………………………………………………………

Home address………………………………………………………………….

Passport number……………………………………………………………….

Nationality……………………………………………………………………..

Purpose of visit………………………………………………………………..

Arrival date……………………………………………………………………

Departure date…………………………………………………………………

Payment method: cash, cheque, company account, credit card (№………….)

Room………………………………… Rate…………………………………

Special requirements………………………………………………………….

Signature………………………………………………………………………

Card 7

1) You are a receptionist at the hotel. The guest has just arrived at the hotel without a reservation. Check him in.

2) You are a receptionist at the hotel. Make up and fill in checking-in form. Invent any necessary information.

Процедура регистрации без предварительного бронирования

инструкции	лексическое наполнение
1. Поприветствуйте гостя.	Good evening. Can I help you?
2. Узнайте о наличии брони.	Do you have a reservation?
3. Выясните количество человек.	How many persons?
4. Выясните, какой нужен номер.	Would you like an Executive or a Standard Room? Do you have a preference for a twin or a double bedded room?
5. Узнайте, как клиент будет оплачивать счет.	How will you be settling your account?
6. а) если оплата будет производится с помощью кредитной карточки, проверьте ее с помощью терминала; б) если оплата наличными, возьмите предоплату.	May I take an imprint of your credit card? Can you give me a deposit of $ … ?
7. Внесите личные данные клиента в бланк регистрации.	Let’s fill in the registration card. Can you give me your name? May I take your address and telephone number? Do you have a ZIP code?
8. Попросите паспорт для завершения регистрации.	Could you give me your passport in order to complete the registration?
9. Попросите клиента проверить бланк регистрации и расписаться.	This is your registration card. Can you just check through the details, please? Sign here.
10 Сообщите клиенту номер комнаты и выдайте ключ.	Here’s your credit card, passport, here’s your key. It’s room № … on the … floor. I’ll tell the porter your room number and he’ll follow you up with the luggage.
11. Завершите разговор.	Enjoy your stay.

Registration Card / Checking-in form Ritz Hotel

Surname……………………………………………………………………….

Forename / First name…………………………………………………………

Home address………………………………………………………………….

Passport number……………………………………………………………….

Nationality……………………………………………………………………..

Purpose of visit………………………………………………………………..

Arrival date……………………………………………………………………

Departure date…………………………………………………………………

Payment method: cash, cheque, company account, credit card (№………….)

Room………………………………… Rate…………………………………

Special requirements………………………………………………………….

Signature………………………………………………………………………

Card 8

1) You are a Personnel Manager of the hotel. You are to find a suitable candidate for the post of Front Office Manager. Conduct an interview with an applicant.

2) Using the prompts below, write an advertisement for the job of Front Office Manager in the Ellerton Hotel in Toronto.

Hotel: 290 rooms, ****, in the city centre.

Qualities of a suitable candidate: complete knowledge of computer Front Office systems, team leader, training and management skills, high standards in customer care, sales experience.

Offers of the hotel: competitive salary, free accommodation, medical insurance.

Address: K. Holcroft, Personnel Manager, 53 St. Ermin’s Street, Toronto, Canada.