Контрольная работа по дисциплине

«Деловые переговоры и деловая переписка на английском языке»

Преподаватель – Е.Е. Белова

Задание 1. Discuss if these statements are true or false.

1) In France you are expected to shake hands with everyone you meet.

2) People in Britain shake hands just as much as people in Germany.

3) In France people prefer talking about business during meals.

4) It is not polite to insist on paying for a meal if you are in Italy.

5) Visitors to Germany never get taken out for meals.

6) A humorous remark always goes down well all over the world.

Задание 2. Try this quiz dealing with «good manners»

1) When an American client arrives do you ...

a shake her hand b smile and say Hallo

с kiss her on the check d say Good evening and bow

2) Mr Manual Fernandes Garcia doesn't reply when you say «Good morning, Mr Garcia» to him. This is probably because ...

a he didn't hear you b you didn't look at him when you spoke

с he's rudely ignoring you d you've called him by the wrong name

3) German is talking to a Brazilian. The German keeps taking a step backwards each time the Brazilian steps forward. This is probably because ...

a the Brazilian wants to be too friendly b they're both trying to be friendly

с the German is being unfriendly d they don't like each other

4) You are talking to a visitor from Britain. Which of these questions do you ask him or her?

a How old are you? b How much do you earn?

с Are you married? d What part of Britain do you come from?

5) If someone looks you straight in the eye, this means that they are ...

a not honest b rude с trying to frighten you d being friendly

6) If someone smiles while you're explaining something, this means they are:

a not sincere b happy с not listening d crazy

7) If someone frowns whilst you're explaining something, this means they...

a are angry b don't understand с are concentrating d have a headache

8) If someone sighs while you're explaining something, this means that they are:

a bored b impatient с unhappy d suffering from indigestion

Задание 3. Culture Quiz

1) If you're doing business with a German, you have to shake hands

a when you meet b when you leave с when you meet and when you leave

2) In the Middle East you have to give presents to business contacts

a in private b in public c every time you meet

3) If you're giving a present to your Latin American customer, you mustn't give: a cutlery b food and drink с a clock

4) If an Indian says «Come any time», he or she expects you to

a arrange a visit immediately b visit him/her the next day

с ignore the invitation

5) You can't do business in Muslim countries

a on Wednesdays b on Fridays с on Sundays

6) If an American nods his/her head, it probably means

a I understand b Yes c I'm interested

7) At a social occasion with an Indian client

a you can discuss business b you mustn't discuss business

с you don't have to discuss business

8) If you're doing business in Thailand you must

a shake hands firmly b bow

с make sure you don't touch your head.

9) If a Japanese person gives you his business card, you have to

a take it with both hands and study it carefully

b put it straight into your wallet or pocket

с write notes about them on it

10) If you're in a pub in England, you have to buy a drink

a for yourself b for everyone in the group you're with

с for everyone in the pub.

Задание 4. Put the following extracts of telephone calls into the correct order.

a) — Just a moment, Mr Jones, I'll put you through.

• Yes, I'd like to speak to Miss Rathbone.

• Peter Jones.

• Who's calling, please?

• Pan Electronics. Can 1 help you?

b) — She's got it, but just in case, it's 081 -455-2354

• Yes, could you ask her to call me back?

• MrGottman here. Could 1 speak to Mrs Fields?

• Yes. of course. Could I have your number?

• I'm afraid she's out at the moment. Can I take a message?

c) — I'm sorry, I'm out on Wednesday.

• Good, that suits me too. Shall we say 11 o'clock?

• Just a moment, I'll get my diary ... you said next week?

• Yes, could you manage Wednesday?

- What about Thursday then?

- Yes, Thursday morning would suit me fine.

Задание 5. Choose the most appropriate response

1) John Peterson speaking.

a. Who's calling please?

b. Sandra Matthews here.

c. Hello, John. I'm glad you called.

2) Can I take a message?

a. I'd like to leave a message.

b. Yes, could you ask him to call me back?

c. Please tell him to give me a ring.

3) The reason I called is we’re having problems.

a. I don't believe it

b. Really? That surprises me.

c. I don't mind.

4) Could you manage Tuesday?

a. No, I can't.

b. No.

c. I'm afraid I can't.

5) So that’s fixed Friday at 11 o’clock.

a. I'm afraid that's out of the question, b Right, I look forward to seeing you then.

c. Bye.

Задание 6. Complete the introductions.

a) Peter King introduces himself to Jack Simpson:

Peter King: Hello, . My name's Peter King.

Jack Simpson: I'm Jack Simpson.

b) Philip introduces Sarah to James:

Sarah: Philip. I here. You'll have to .

Philip: Of , I'll to James. He's an old friend of mine James, ____Sarah, she's just joined the company.

James: , Sarah. Where do you come from?

c) Rod Burton introduces Pete Taylor to an important customer:

Pete: Rod, I Mrs Rogers, the Purchasing Manager from Kentons.

Rod: I'm . Come and meet her. Mrs Rogers, Pete Taylor, our Export Sales Manager.

Mrs Rogers: . What countries do you cover?

d) Klaus Fisher introduces himself to an American visitor:

Klaus Fisher: How ? My .

American: . Brenda Cole.

Задание 7. The following four dialogues are in the wrong order. Rearrange them to make a natural flow of conversation.

Dialogue 1

- Really? What did you expect?

- No, I've been to the States before, but this is the first time in Atlanta.

- So, what do you think of Atlanta?

- Fine, I'll see what I can arrange.

- Well, it's not what I expected.

- There is a part like that. You must let me show you around.

- Well, I suppose I thought it would be more traditional.

- That would be interesting.

- Is this your first trip over here?

Dialogue 2

- I'm sure. I hope to get back here again.

- That's a pity. There's a lot to see.

- Good. Are you here on business then?

- Are you staying long?

- Really? That's interesting. What line are you in?

- No, just a couple of days.

- Yes, we're thinking of setting up an office here.

Dialogue 3

-That would be nice.

-That's interesting. My son is an editor on the local paper.

- I believe you're in journalism.

- Really? I expect I'll meet him.

- Yes, that's right. On the editorial side.

- Yes, what about coming round for a drink? I could introduce you to him.

Dialogue 4

Scotland. This time of year it's pretty cold.

A bit warmer than back home.

Well, if you do come across, you must visit us.

Oh, so where do you come from?

Yes, that's right. The best time to visit is in the summer.

I can imagine. I've never been but people tell me it's very beautiful.

How do you find the weather here?

Maybe I'll get across next year.

Задание 8. Match the formal expressions on the left with their informal equivalents on the right.

1. I am sure...

2. Two.

3. That's no problem.

4. My suitcase is very light.

5. I look forward to it.

6. When did you arrive?

7. That was delicious.

8. Unfortunately not.

9. Would you like some more?

10. I’d love some but I’ve already eaten too much.

1. I'm travelling light.

2. That was great!

3. Fraid not

4. Sorry, I'm full up.

5. I bet...

6. No probs. (Australian)

7. Can't wait.

8. A couple.

9. When did you get in?

10. How about a bit more?

Задание 9. Translate from Russian into English

В офисе

• Разрешите познакомить вас с мистером Поспеловым, нашим генеральным директором.

— Рад познакомиться с Вами, м-р Поспелов.

• Я тоже. Вы были когда-нибудь в Москве?

• Нет, это мой первый визит в Москву.

• Какие ваши первые впечатления от Москвы?

- Москва мне понравилась, очень красивый город и совсем не похож на Лондон.

• Надеюсь, вам понравится у нас м-р Картрайт. Разрешите мне представить вам моих сотрудников. Это мой секретарь, мисс Белова.

-- Приятно познакомиться с Вами, мисс Белова.

• Мне тоже. Можете называть меня просто Анна.

• Я хочу также познакомить вас с Виктором Волгиным, нашим менеджером по сбыту. С м-ром Ивановым вы уже знакомы.

• Чем занимается м-р Иванов?

• Он работает у нас менеджером по экспорту и импорту.

• Кстати, м-р Картрайт, кто вы по профессии?

• Я инженер. Но в компании Continental Equipment я работаю менеджером по сбыту. Вот моя визитная карточка.

• Благодарю вас, м-р Картрайт.

Задание 10. Complete the following dialogue.

• Hello, Paul. Nice to you again. How ?

• Fine, . ?

• Oh, not too bad, not too bad.

— ___Tony Robson.

• Ah. ? I'm Simon Brown. I______the Frankfurt office.

— . Antonio Robles.

— . And where___?

• In the Zurich office.

• Uh-huh. And what_____?

• Well, I'm part of the marketing consultancy team.

• I see. And you in the Frankfurt office?

• In all about 150.

• 150? That's quite a lot. So, how____?

• I'm quite new. I only started at the beginning of the year.

• Well, best of luck.

• Thanks.

Задание 11. Translate from English into Russian

We asked some business people for their said:

1) The purpose of most meetings is to decide when the next one will take place.

2) A meeting is a group of people who can decide nothing alone, and who decide together that nothing can be done.

3) It's better to send everyone a memo about a new procedure than to have a meeting about it.

4) Meetings help everyone to feel personally involved in decision-making.

5) It's better for the boss to make a decision than to have a meeting.

6) The most important person at a meeting is the chairperson.

7) The most important piece of paper at a meeting is the agenda.

8) Most meetings are unnecessary, they're just a way of making people feel important.

9) It's better to talk to each person individually than to call them all together for a meeting.

10) A meeting may be the only chance the members of a group actually have to see each other face-to-face.

11) Meetings lead to better decisions, because of the exchange of information and ideas.

12) You can never rely on the person who takes the minutes to tell the truth about what actually happened at a meeting.

13) More time is wasted during meetings than during any other business activity.

Задание 12. Translate from Russian into English.

В соответствии с общепринятыми нормами делового общения, беседу ведет глава группы (делегации). Остальные помогают ему и получают слово только с его разрешения. Нельзя прерывать главу делегации во время беседы. За столом переговоров не место «особо­му мнению», каждый член группы должен придерживаться единой, заранее выработанной, стратегии и тактики. Ведущий и остальные участники должны быть внимательными и наблюдательными, кон­тролировать свои действия и поступки.

Простой способ расположить к себе собеседника — улыбка. Улыбайтесь, улыбка говорит: «Я рад Вас видеть». Не упускайте воз­можности сказать партнеру приятное. Похвала должна быть ис­кренней, иначе она станет лестью, которая производит отрицатель­ное впечатление.

Необходимо не только знать, что сказать, но и как сказать.

Каждая прошедшая беседа должна быть оформлена официаль­ной записью. Запись деловой беседы — чрезвычайно важный доку­мент. Ее может делать один из участвующих в беседе. Запись беседы должна быть лаконичной. Акцент делается на главной проблеме, которая обсуждалась.