- •Overcoming Your Workplace Stress
- •Overcoming Your Workplace Stress
- •Martin r. Bamber
- •About the author
- •Preface
- •Acknowledgements
- •The ‘fight or flight’ response
- •Harmful stress
- •The consequences of harmful stress for the organization
- •The consequences of harmful stress on the individual
- •Conceptualizing stress
- •The ‘camera analogy’
- •The emergency response
- •Changes in thinking
- •Changes in motivation
- •Changes in emotion
- •Changes in behaviour
- •The development of stress syndromes
- •Dispelling some myths about stress
- •Answers for the stress quiz (Table 1.1) Statement 1
- •Statement 2
- •Statement 3
- •Statement 4
- •Statement 5
- •Statement 6
- •Statement 7
- •Statement 8
- •Statement 9
- •Statement 10
- •Statement 11
- •Statement 12
- •Statement 13
- •Statement 14
- •Statement 15
- •Statement 16
- •How well did you do in the quiz?
- •How stressed are you?
- •A stress checklist
- •Scoring and interpreting the checklist (Table 1.2)
- •Summary
- •Chapter 2
- •Identifying the causes of your occupational stress
- •Introduction
- •An overview of the causes of occupational stress
- •Individual factors
- •Genetic/inherited factors
- •Acquired/learned factors
- •Personality/trait factors
- •Factors in the work environment
- •Job demands
- •Physical working conditions
- •Control
- •Supports
- •Relationships
- •Pay and career prospects
- •The home–work interface
- •The employer’s ‘duty of care’ to provide a healthy working environment Case study: Schmidt
- •The impact of employment legislation
- •Demands
- •Control
- •Support
- •Relationships
- •Further developments in management standards
- •Identifying the main causes of stress in your own working environment
- •Interpreting the results of your questionnaire (Table 2.1)
- •Interpreting individual items
- •Interpretation of subscales
- •Summary and main learning points from Part I
- •About Part II of this book
- •Primary level interventions
- •Secondary level interventions
- •Tertiary level interventions
- •Doing a job analysis
- •Case study: Tony
- •The benefits of doing a job analysis
- •Interventions aimed at reducing the demands of your job Reducing the volume of work
- •Enlarging your job
- •Enriching your job
- •Improving your physical working environment
- •Interventions aimed at increasing the control you have over your job
- •Interventions aimed at increasing the supports you have at work
- •Interventions aimed at improving working relationships
- •Gather evidence
- •Find allies to support you
- •Stand up to the bully
- •Present the bully with the evidence
- •Be prepared for the backlash
- •Take things further if necessary
- •Interventions aimed at clarifying your role at work
- •Interventions aimed at improving the way that change is managed in your workplace
- •Interventions aimed at improving the home–work interface
- •Some tips for negotiating with your employer
- •What to do if your line manager is not receptive to your plight
- •What to do if you do not get the problem resolved within your workplace organization
- •Chapter 4 Living a healthy lifestyle
- •Introduction
- •Living a healthy lifestyle
- •Regular exercise
- •A healthy diet
- •Some tips for doing more exercise
- •Some tips for eating more healthily
- •Monitoring food intake
- •Medication and other drugs
- •Alcohol
- •Some tips for reducing your alcohol intake
- •Caffeine
- •Nicotine
- •Some tips for stopping smoking
- •Sleep and rest
- •Some tips to help you sleep better
- •Summary
- •An exercise
- •Developing your own ‘Healthy Lifestyle Plan’
- •Chapter 5 Developing effective time management skills
- •Introduction
- •Case study: John
- •Case study: Peter
- •What can we learn from the case studies of John and Peter?
- •Developing effective time management skills Plan ahead
- •Be clear about what your goals are
- •Manage your diary effectively
- •Create some ‘prime time’ for yourself
- •Prepare for meetings
- •Choose the best time to tackle difficult tasks
- •Overcome procrastination
- •Case study: Jenny
- •What can we learn from the case study of Jenny?
- •Learn to delegate
- •Stay focused
- •Prioritize tasks
- •Be organized
- •Developing an action plan to manage your time more effectively
- •Chapter 6 Developing assertiveness skills What is assertiveness?
- •Why are some people unassertive?
- •What are the consequences of being unassertive?
- •Case study: Caroline
- •Case study: Rosie
- •How can you become more assertive?
- •Education
- •Aggressive behaviour
- •Submissive behaviour
- •Manipulative behaviour
- •Assertive behaviour
- •Knowing your rights
- •A ‘Bill of Rights’
- •What can we learn from the case study of Caroline?
- •Developing assertive attitudes
- •Developing assertive behaviours
- •Other useful assertiveness techniques to help you
- •Use the ‘broken record’ technique
- •Use fogging
- •Be concise
- •Be specific
- •Clarify
- •Use ‘I’ statements
- •Active listening
- •Aim for a workable compromise
- •Negative assertion
- •Empathic confrontation
- •Self-disclosure
- •How assertive are you?
- •Table 6.1 scores and interpretation Scoring of individual items
- •Interpreting the total scores for the questionnaire
- •Developing an action plan to become more assertive
- •Chapter 7 Developing effective interpersonal skills
- •Introduction
- •What are interpersonal communication skills?
- •Why are some people interpersonally less skilled than others?
- •What are the consequences of being interpersonally unskilled?
- •Developing your own interpersonal skills
- •Body posture and gestures
- •Facial expressions
- •Eye contact
- •Voice projection
- •Personal space
- •Personal appearance and presentation
- •Verbal skills
- •Paraphrasing
- •Reflecting feelings
- •Summarizing
- •Minimal encouragers
- •Asking open questions
- •Immediacy
- •Concreteness
- •The use of small talk
- •Higher level interpersonal skills
- •Developing cognitive skills
- •How interpersonally skilled are you?
- •Developing an action plan aimed at becoming more interpersonally skilled
- •Chapter 8 Developing relaxation skills
- •Introduction
- •Informal relaxation techniques
- •Semi-formal relaxation techniques
- •Massage
- •Releasing your shoulder tension
- •Soothing your scalp
- •Relaxing your eyes
- •Formal relaxation techniques
- •Deep breathing exercises
- •A deep breathing exercise
- •Progressive muscular relaxation
- •A progressive muscular relaxation exercise
- •A brief relaxation exercise for the neck and shoulders
- •Mental relaxation techniques
- •Meditation
- •Mindfulness
- •Mental refocusing
- •Visual imagery
- •Summary and main learning points
- •Chapter 9 Changing the way you relate to your work
- •Introduction
- •Understanding the links between thoughts, feelings, behaviours and bodily reactions
- •The cat vignette exercise
- •Identifying unhelpful patterns of thinking
- •Labelling dysfunctional thinking styles
- •Catastrophic thinking
- •Jumping to conclusions and mind reading
- •Overgeneralization
- •Magnification
- •Minimization
- •Personalization
- •Black and white thinking
- •‘Should’ and ‘must’ statements
- •Challenging dysfunctional patterns of thinking
- •Examining the evidence
- •Exploring the alternatives
- •Identifying advantages and disadvantages
- •The friend technique
- •Checking it out
- •Estimating probabilities
- •Reattributing meaning
- •Conducting behavioural experiments
- •Case study: Sarah
- •Challenging work dysfunctions
- •Challenging patterns of over-commitment Modifying perfectionism
- •Modifying workaholism
- •Challenging patterns of under-commitment Modifying underachievement
- •Modifying procrastination
- •Summary
- •Chapter 10 Overcoming stress syndromes
- •Introduction
- •Treating anxiety syndromes
- •Performance anxiety
- •Case study: Philip
- •Treating Philip’s performance anxiety
- •What can we learn from the case study of Philip?
- •Panic attacks
- •Case study: Andrew
- •Treating Andrew’s panic attacks
- •Phobic avoidance
- •Treating phobic avoidance
- •Case study: Maxine
- •Treating the depression syndrome
- •Challenging depressive thinking
- •Challenging unhelpful behaviours
- •Activity scheduling
- •Conducting behavioural experiments
- •A note on the burnout syndrome
- •Treating burnout syndrome
- •Treating the hostility syndrome
- •Summary
- •The eight stages of a self-help plan
- •Make a problem list
- •Prioritize your problems
- •Set your goals
- •Establish the criteria of success
- •Plan your interventions
- •Develop a self-help treatment plan
- •Monitor and review your progress
- •Prevent relapse
- •Case study: Helen
- •Making a problem list and prioritizing the problems
- •Setting the goals and establishing the criteria of success
- •Comfort eating and weight gain
- •Avoidance
- •Procrastination
- •Unassertiveness
- •Anxiety
- •Poor self-image
- •Planning the interventions
- •Interventions for comfort eating and weight gain
- •Interventions for avoidance
- •Interventions for procrastination
- •Interventions for unassertiveness
- •Interventions for anxiety
- •Interventions for poor self-image
- •Developing a self-help treatment plan
- •Monitoring and reviewing progress
- •Summary
- •Chapter 12 Summary and conclusions
- •Appendix Useful books and contacts
Sleep and rest
Sleep problems are very common and most of us have at some time or other experienced them to some degree. Have you ever gone to bed feeling very tired but as soon as the light goes out, your mind starts working overtime? Have you ever got off to sleep but woken after a few hours in the middle of the night, tossing and turning in your bed unable to get back to sleep? Have you ever woken up a few hours earlier in the morning and lay there clock watching, knowing that you have a busy day ahead of you and that you are going to feel exhausted all day? If your answer to any of the above questions is ‘Yes’, it is likely that you have suffered from one of the three types of sleep disturbance known respectively as initial, middle and late insomnia. Sometimes, even if you have slept right through, you may still feel as if you have not had a proper night’s sleep and lack energy through the day.
Stress is a major cause of insomnia. When under stress the individual may feel better when they are busy and distracted but when they go to bed a whole host of worries crowds in on them. Sleep problems are also commonly found in depression, low mood and bereavement reactions. Poor bedtime routine such as eating or drinking a lot just before you go to bed, or not giving yourself enough time to wind down from work, can cause sleep problems. Age is another factor in that as you get older you require less sleep but may still be trying to get a similar number of hours as you needed when you were younger. Often linked to age is the need to go to the toilet during the night and this can disrupt one’s sleep pattern. However, this can also happen during pregnancy or if you drink too much fluid just before going to bed. Environmental factors such as noise, too much light, unfamiliar surroundings, physical discomfort, excessive heat or cold can be causal factors, as can the discomfort caused by a bed that is too hard or soft, physical pain and illness, or the effects of medication. Shift work can also seriously affect your sleep pattern, especially if the shift patterns change frequently and can prevent you from getting into a good sleep routine.
There is a common misconception that we need a minimum of eight hours sleep per night and if we do not get it, we will become ill. It is true that many people aim to have this much sleep and are in the habit of getting their eight hours a night. However, this is not the same as needing this much sleep. People differ in how much sleep they require and this can range from four to ten hours a night depending on the individual. Thus, the amount of sleep required is very much an individual thing and some people simply do not need as much sleep as others. On average, newborn babies sleep up to seventeen hours a day, children about eleven hours, teenagers and young adults about eight or nine hours per day. The average requirement for adults is six to eight hours per night and older people tend to need less sleep. The need for sleep also varies depending on how much physical activity a person does. For example, if a person is retired and physically not very active, they may need less sleep. However, if they are in a very physically demanding job and running around trying to bring up a young family at the same time, they may require a lot more sleep. People often worry that if they do not get enough sleep, they will become seriously ill. However, research has shown that even with quite severe sleep deprivation, the individual is unlikely to experience severe physical or mental symptoms. It can make the individual feel mildly depressed, but this lifts once the individual catches up with the lost sleep. However, it can also make you feel more irritable, less vigilant and can lead to making more mistakes, and poorer concentration and memory. It also feels unpleasant, can impact on your ability to do your work effectively and can lead to accidents. Thus, sleep deprivation needs to be taken very seriously.
There are five different levels of sleep, ranging from the lightest level (stage one), to deep sleep (level four) and ‘rapid eye movement’ (REM) sleep at level five. REM sleep is the level at which most of our dreaming occurs. There are various views about what the function of dream sleep is. One view is that it serves to process and organize all the information that we have taken in throughout the day, while others believe that it has something to do with unconscious processing of drives and motivations and can be interpreted (Freudian theories), and others that it has no meaning at all. Whatever the reason, the body goes through the sleep cycle from level one to five and back again about five times each night. As with the amount of sleep we require, the sort of sleep we require also varies with age. Older people tend to spend less time in REM sleep and wake more during the night but do not seem to suffer any ill effects.
The first step to overcoming a sleep problem is to identify what the causes are. You need to establish whether or not the sleep problem is the primary or secondary problem. For example, if the sleep problem is a secondary consequence of another problem such as stress at work, the primary problem (i.e., work related stress) may need to be tackled before the sleep problem can be resolved. Similarly, if there are medical causes, you will need to seek the appropriate medical treatment such as pain relief medication to help you overcome the associated sleep problem. You may need to seek help from a counsellor or psychologist to help you through problems of depression, bereavement or relationship difficulties in order for your sleep pattern to return to normal. However, where sleep is the primary problem there are a number of helpful tips that you can make use of to get your sleep pattern back to normal. These are listed below.
