The outline:

Kazakh American University HAND-OUTS Discipline – Practical work on Culture of Speech Communication Academic year : 2013-2014 Number of credits – 2 Department “General Education and Humanities” Practical lesson№20-21 : “Intercultural aspects of non-verbal communication” Translation Studies Students 2-year Academic Professor- G.M. Kassymova

1. The definition of nonverbal communication

2. Intercultural aspects of nonverbal communication.

3. The peculiarities of English speaking nonverbal communication.

The short content of the lesson

1.Under nonverbal communication we should understand gestures, mimics, poses, body movements which accompany verbal communication. According to last investigations about 65-80% of information can be rendered due to non-verbal communication and that’s why their description is one of the priority direction of modern linguistics.

As it’s known nonverbal communication means can strengthen and contradict the information rendered through verbal communication and also serve as a source of additional information. As a rule they express personal feelings, attitude and priorities of speaker.

According to methodologists (V.V. Bogdanov, T.V. Van Deik and others) the structure of nonverbal communication can be presented in combination of three aspects: aspect of expression, aspect of rendering (translation) and aspect of content. These are paralinguisms.

Under paralinguisms we should understand language units appeared in the process of nonverbal communication, plan of expression of which can be presented with different nonverbal means of manifestation of communication between subjects.

Categories and Features

G. W. Porter divides non-verbal communication into four broad categories:

Physical. This is the personal type of communication. It includes facial expressions, tone of voice, sense of touch, sense of smell, and body motions.

Aesthetic.This is the type of communication that takes place through creative expressions: playing instrumental music, dancing, painting and sculpturing.

Signs. This is the mechanical type of communication, which includes the use of signal flags, the 21-gun salute, horns, and sirens.

Symbolic. This is the type of communication that makes use of religious, status, or ego-building symbols.

Argyle and his associates have been studying the features of nonverbal communication that provide information to managers and their team members. The following summarizes their findings:

Static Features Distance. The distance one stands from another frequently conveys a non-verbal message. In some cultures it is a sign of attraction, while in others it may reflect status or the intensity of the exchange.

Orientation.People may present themselves in various ways: face-to-face, side-to-side, or even back-to-back. For example, cooperating people are likely to sit side-by-side while competitors frequently face one another.

Posture.Obviously one can be lying down, seated, or standing. These are not the elements of posture that convey messages. Are we slouched or erect ? Are our legs crossed or our arms folded? Such postures convey a degree of formality and the degree of relaxation in the communication exchange.

Physical Contact. Shaking hands, touching, holding, embracing, pushing, or patting on the back all convey messages. They reflect an element of intimacy or a feeling of (or lack of) attraction.

Dynamic Features: Facial Expressions. A smile, frown, raised eyebrow, yawn, and sneer all convey information. Facial expressions continually change during interaction and are monitored constantly by the recipient. There is evidence that the meaning of these expressions may be similar across cultures. Gestures.One of the most frequently observed, but least understood, cues is a hand movement. Most people use hand movements regularly when talking. While some gestures (e.g., a clenched fist) have universal meanings, most of the others are individually learned and idiosyncratic. Looking. A major feature of social communication is eye contact. It can convey emotion, signal when to talk or finish, or aversion. The frequency of contact may suggest either interest or boredom. The above list shows that both static features and dynamic features transmit important information from the sender to the receiver.

Tortoriello, Blott, and DeWine have defined non-verbal communication as:

". . . the exchange of messages primarily through non-linguistic means, including: kinesics (body language), facial expressions and eye contact, tactile communication, space and territory, environment, paralanguage (vocal but non-linguistic cues), and the use of silence and time."

Let's review these non-linguistic ways of exchanging messages in more detail.

Kinesics

Is a relatively far reaching expression for body language, a major factor that can differ from cultures to cultures, in particular when no, or little visual information is available on the other culture. One example of such a major misinterpretation: When Khrushchev visited the US at the height of the cold war, he greeted the press with a clasping of his hands, shaking them over each shoulder. This expression is understood to be a sign of greeting of friends in the USSR, symbolizing the embracing of a good friend. In the US this gesture is understood to be the symbol of the winner in a battle; consequently, the US media understood the message as a sign that the USSR would be victorious over the US. Lamb believes the best way to access an executive's managerial potential is not to listen to what he has to say, but to observe what he does when he is saying it. He calls this new behavioral science "movement analysis." Some of the movements and gestures he has analyzed follow:

Forward and Backward Movements. If you extend a hand straight forward during an interview or tend to lean forward, Lamb considers you to be an "operator"- good for an organization requiring an infusion of energy or dramatic change of course.

Vertical Movements. If you tend to draw yourself up to your tallest during the handshake, Lamb considers you to be a "presenter." You are a master at selling yourself or the organization in which you are employed.

Side-to-Side Movements. If you take a lot of space while talking by moving your arms about, you are a good informer and good listener. You are best suited for an organization seeking a better sense of direction. Lamb believes there is a relationship between positioning of the body and movements of the limbs and facial expressions. He has observed harmony between the two. On the other hand, if certain gestures are rehearsed, such as those made to impress others, there is a tendency to separate the posture and the movements. The harmony disappears.

Studies by Lamb also indicate that communication comes about through our degree of body flexibility. If you begin a movement with considerable force and then decelerate, you are considered a "gentle-touch." By contrast, if you are a "pressurize," you are firm from beginning to end. The accuracy of Lamb's analyses is not fully known. However, it is important that corporation executives are becoming so sensitive to the importance of non-verbal messages that they are hiring consultants, such as Lamb, to analyze non-verbal communications in their organizations.

Facial Expressions

Facial expressions usually communicate emotions. The expressions tell the attitudes of the communicator. Researchers have discovered that certain facial areas reveal our emotional state better than others. For example, the eyes tend to reveal happiness or sadness, and even surprise. The lower face also can reveal happiness or surprise; the smile, for example, can communicate friendliness and cooperation. The lower face, brows, and forehead can also reveal anger. Mehrabian believes verbal cues provide 7 percent of the meaning of the message; vocal cues, 38 percent; and facial expressions, 55 percent. This means that, as the receiver of a message, you can rely heavily on the facial expressions of the sender because his expressions are a better indicator of the meaning behind the message than his words.

Eye Contact

Eye contact is a direct and powerful form of non-verbal communication. The superior in the organization generally maintains eye contact longer than the subordinate. The direct stare of the sender of the message conveys candor and openness. It elicits a feeling of trust. Downward glances are generally associated with modesty. Eyes rolled upward are associated with fatigue.

Tactile Communication

Communication through touch is obviously non-verbal. Used properly it can create a more direct message than dozens of words; used improperly it can build barriers and cause mistrust. You can easily invade someone's space through this type of communication. If it is used reciprocally, it indicates solidarity; if not used reciprocally, it tends to indicate differences in status. Touch not only facilitates the sending of the message, but the emotional impact of the message as well.

Personal Space

Personal space is your "bubble" - the space you place between yourself and others. This invisible boundary becomes apparent only when someone bumps or tries to enter your bubble.

How you identify your personal space and use the environment in which you find yourself influences your ability to send or receive messages. How close do you stand to the one with whom you are communicating ? Where do you sit in the room? How do you position yourself with respect to others at a meeting? All of these things affect your level of comfort, and the level of comfort of those receiving your message.

Goldhaber says there are three basic principles that summarize the use of personal space in an organization: The higher your position (status) in the organization,

the more and better space you will have,

the better protected your territory will be, and

the easier it will be to invade the territory of lower-status personnel

The impact of use of space on the communication process is related directly to the environment in which the space is maintained.

Environment How do you arrange the objects in your environment - the desks, chairs, tables, and bookcases? The design of your office, according to researchers, can greatly affect the communications within it. Some managers divide their offices into personal and impersonal areas. This can improve the communication process if the areas are used for the purposes intended.

Your pecking-order in the organization is frequently determined by such things as the size of your desk, square feet in your office, number of windows in the office, quality of the carpet, and type of paintings (originals or copies) on the wall.

It is obvious that your personal space and environment affect the level of your comfort and your status and facilitate or hinder the communication process.

Paralanguage Is the content of your message contradicted by the attitude with which you are communicating it? Researchers have found that the tone, pitch, quality of voice, and rate of speaking convey emotions that can be accurately judged regardless of the content of the message. The important thing to gain from this is that the voice is important, not just as the conveyor of the message, but as a complement to the message. As a communicator you should be sensitive to the influence of tone, pitch, and quality of your voice on the interpretation of your message by the receiver.

Silence and Time

Silence can be a positive or negative influence in the communications process. It can provide a link between messages or sever relationships. It can create tension and uneasiness or create a peaceful situation. Silence can also be judgmental by indicating favor or disfavor - agreement or disagreement.

For example, suppose a manager finds a couple of his staff members resting.

If he believes these staff members are basically lazy, the idleness conveys to him that they are "goofing off" and should be given additional assignments.

If he believes these staff members are self-motivated and good workers, the idleness conveys to him that they are taking a well-deserved "break."

2. In eachculture there are special language models of behavior. A person unknowledgeable with them can be mistaken in perception and behavior. It concern the way of greeting people, visiting people, way of wearing closes, way of eating food and drinking, doing business and so on.

Questions for discussions:

1. What is specifics of non-verbal communication from the point of intercultural communication?

2. The peculiarities of English speaking nonverbal communication.

Glossary

English	Russian	Kazakh
1
2
3
4

Student's individual work:

1. The functions of nonverbal communication in intercultural communication.

Office Hours:

1. The peculiarities of Kazakh speaking nonverbal communication.

Literature:

1.Касымова Г.М. Культура профессионального общения будущего переводчика. Учебное пособие по спецкурсу. – Тараз, 2004. - С.33-39.

2.Верещагин У.М., Костомаров В.Г. Язык и культура. – М., 1990.

3.Ибраева Ж.К. Невербальная коммуникация: национально-культурная специфика.(учебноепособиепоспецкурсу. – А., 2001.

Kazakh American University HAND-OUTS Discipline – Practical work on Culture of Speech Communication Academic year : 2013-2014 Number of credits – 2 Department “General Education and Humanities” Practical lesson№22-23 : “Formal and informal letters Translation Studies Students 1, 2 year Academic Professor- G.M. Kassymova

The outline

1. Types of social and business letters

2. Letter common structure

3. Differences in writing formal and informal letters

Types of social and business letters:

1. Booking (бронирование)

2. Reply to information inquiry (акт на запрос информации)

3. Invitation (приглашение)

4. Travel arrangements (организация поездки)

5. Congratulations (поздравление)

6. Letter of inquiry (письмо-запрос)

7. Information inquiry (запрос информации)

8. Advertising in a newspaper (рекламавгазете)

9. Condolence (соболезнование)

10. Dismissal or Redundancy (сокращение, увольнение)

11. Announcing change of address (уведомление о смене адреса)

12. Memorandum (Письмо с напоминанием)

13. Resignation (уход с работы)

14. Covering letter (сопровождающее письмо)

15. Resume and CV ( резюме или автобиография)

16. Reference & Testimonial (письмо-свидетельство)

Letters common structure

• The heading (sender’s address)

• Date

• Inside address

• Salutation

• Congratulation

• The body text

• Complementary close

• The signature

	Formal	Informal
Name	Dear Mr/Mrs/Ms Dupuis Dear Mary	Hi/Hello Mary Mary,....(or no name at all)
Previous contact	Thank you for your e-mail of... Further to your last e-mail,... I apologize for not getting in contact with you before now	Thanks for your e-mail. Re your e-mail,... Sorry, I haven't written for ages, but I've been really busy.
Reason for writing	I am writing in connection with... I am writing with regard to... In reply to your e-mail, here are... Your name was given to me by... We would like to point out that...	Just a short note about... I'm writing about... Here's the...you wanted. I got your name from... Please note that...
Giving information	I'm writing to let you know that... We are able to confirm that... I am delighted to tell you that... We regret to inform you that...	Just a note to say... We can confirm that... Good news! Unfortunately,...
Attachments	Could you give me some information about... I would like to know... I'm interested in receiving/finding out...	Can you tell me a little more about... I'd like to know... Please send me...
Requests	I'd be grateful if you could... I wonder if you could... Do you think I could have...? Thank you in advance for your help in this matter.	Please could you... Could you...? Can I have...? I'd appreciate your help on this

	Formal	Informal
Promising action	I will... I'll investigate the matter. I will contact you again shortly.	I'll... I'll look into it. I'll get back to you soon.
Offering help	Would you like me to...? If you wish, I would be happy to... Let me know whether you would like me to...	Do you want me to...? Shall I...? Let me know if you'd like me to...
Final comments	Thank you for your help. Do not hesitate to contact us again if you require any further information. Please feel free to contact me if you have any questions. My direct line is...	Thanks again for... Let me know if you need anything else. Just give me a call if you have any questions. My number is...
Close	I am looking forward to...(+ -ing) Give me regards to... Best wishes Regards	Looking forward to...(+ -ing) Best wishes to... Speak to/See you soon. Bye (for now) / All the best

Differences in American and British letters.

• British English (BrE) is the form of English used in the United Kingdom. It includes all English dialects used within the United Kingdom.

• American English (AmE) is the form of English used in the United States. It includes all English dialects used within the United States.

• In British English, don't use any punctuation mark after such title as Mr, Mrs, Ms, Dr, Ms or use a comma, f. e.: Dear Mr. Miller or Dear Mr. Miller,

• In American English, use a colon, f. e.: Dear Mr. Miller: or use a coma in informal style.

There are some differences in style between letters written in American English and British English. For example, the way of writing dates is different.

• The order is - day, month, year in Britain, eg.:1/2/2002 or 1 Feb 2002 or 1st February 2002;

The way of pronunciation is different: February the first twenty zero two or The first of February twenty zero two;

• The order is month, day, year in the US, eg.: 2/1/2002 or Feb 1 2002 or February 1st 2002), The way of pronunciation is : February first twenty zero two;

The way of starting and ending the letter may also be different. For example in BRE for addressing a group of people you should write “Dear Sirs”, while in AmE – “Gentlemen”.

• Note that you shouldn't add a full stop at the end of abbreviated words if the last letter of the abbreviation is the same as the last letter of the full word. For example, you should write Mr Smith (short for Mister) or Dr Smith (short for Doctor), but Prof. Smith (short for Professor) - there is a full stop in the last example because "f" is not the last letter of the word "professor".

• At the end of the letter as the complementary close in AmE you shouldn’t write “Yours faithfully” as in BrE. Americans use “Sincerely, Sincerely yours, Yours sincerely or Yours truly”.

• American often sign letters using full first and last names, abbreviating only middle names, as Keith S. Parker, but British people abbreviate first and second names, giving fully last name as K. S. Parker or giving fully first and last as Keith Parker.

Questions for discussions:

1. What is the difference between social and business letter?

2. What types of social letter do you know?

3. What types of business letter can you call?

4. What is the structure of formal letter?

5. The peculiarities of English and American writing correspondence?

Questions for computer based tests:

$$$1. Where is the addressee’s address placed in British English?

$$ In the upper left-hand corner of the page.

$ In the upper right-hand corner of the page.

$ In the middle of the page.

$ In the low right-hand corner of the page.

$$$ 2. Where is the writer’s address placed in British English?

$$ In the upper right-hand corner of the page.

$ In the upper left-hand corner of the page.

$ In the middle of the page.

$ In the low right-hand corner of the page.

$$$3. What is the structure of address of letters in English?

$$addressee’s full name, street address, addressee’s city/state/zip code, addressee’s country.

$addressee’s full name, street address, addressee’s country.

$addressee’s country, street address, addressee’s full name.

$addressee’s country, addressee’s city/state/zip code, street address, addressee’s full name.

$$$4. What is the American way of writing the dates in the letters?

$$ December 12, 2010

$ 12th December 2010

$ 12 December 2010

$ 12 Dec/ 2010

$$$5. What is the American way of writing the salutations in the letters?

$$ Dear Madam:

$ Dear Madam,

$ Dear Madam.

$ Dear Madam!

$$$ 6. What can be referred to social letters?

$ Apology, condolences, congratulations, invitations, applications.

$$ Apology, condolences, congratulations, invitations, thank you letters.

$ Apology, acknowledgements, congratulations, invitations, thank you letters

$ Complaints, condolences, congratulations, invitations, thank you letters

$$$7. What can be referred to business letters?

$$ Applications, acknowledgements, complaints, orders, invitation, request.

$ Applications, acknowledgements, complaints, orders, thank you letters .

$ Applications, congratulations, complaints, orders, request.

$ Applications, acknowledgements, complaints, condolences, request.

$$$8. There are two ways of writing social letters:

$$ formal and informal.

$ personal and informal.

$ personal and private.

$ formal and business.

$$$ 9.How can be differentiated formal and informal way of writing social letters?

$ According to the salutations.

$ According to the closing signature.

$ According to the body of the letter.

$$ According to the salutations, the closing signature.

$$$10. How many pages should a resume be written on?

$ 2 page.

$ 3 page.

$ 4 page.

$$ 1 page.

$$$11. How many pages should a curriculum vitae (CV) be written on?

$$ 6-8 pages.

$ 5-6 pages.

$ 4-5 pages.

$ 2-3 pages.

$$$12. How does a curriculum vitae (CV) differ from a resume?

$ in objectives.

$$ in volume of information.

$ in the way of forming the letter.

$ in the way of presenting information.

$$$12. The cover letter is to

$$ accompany resume.

$ accompany order.

$ accompany offer.

$ accompany acknowledgment.

Glossary

English	Russian	Kazakh
1	увольнение
2	сокращение
3
4

Student's individual work:

1. The intercultural aspects of written communication:

Find the examples of writing official and non-official letters in American and British English.

Office Hours:

1. The peculiarities of Kazakhstani letter in comparison with American and British English letters.

Literature:

Main

1. Anna Maria Malkoc. Letter Writing in English. Rational and Models for Social and Business Letters. 2007

2. И. С. Богацкийю Бизнес – курс Английского языка. М., 2007

3. В.В. Сдобников, А.В. Селяев. Начальный курс коммерческого перевода. М.2007.

Additional

1. С.Г. Тер-Минасова. Язык и межкультурная коммуникация. М.2008.

2. Бондарчук Г.Г., Бурая Е.А. Основные различия между Британским и Американским. Учебное пособие, М., 2008г.

Kazakh –American University HAND-OUTS Discipline – Practical work on Culture of Speech Communication Academic year : 2013-2014 Number of credits – 2 Number of lesson № 24-25 Department “General Education and Humanities” Practical lesson: “Communication on telephone” Translation Studies Students 2-year Academic Professor- G.M. Kassymova

The outline

1. Specifics of behavior while telephone conversation: tests, watching video, discussion

2. Instruction for future translators.

3. Recommendations on telephone conversation.

1.Testing skills of communication on telephone [1, 36]. Discussion of specifics of behavior while telephone conversation.

To communicate on the phone will be helpful to lower stress on a workplace, will raise efficiency of your job and will give you advantage in extremely competitive business environment.

To many people the fear of telephone dialogue is peculiar. In the process of increasing the physical pressure you begin to lose concentration and your ability to effective dialogue is reduced. The excessive pressure of muscles of the person, neck and shoulders are changed by sounding you vote. Intense of the man is represented to interlocutor with old, irritable way, while the woman’s intense is unpredictable and emotional.

So many specialists in the business world don’t have a special training in this field. Last time abroad some courses on mastering the skills of telephone communication are introduced in the big companies and enterprises. The culture of telephone communication is an inseparable part of “white collars” education of new generation. The future translators and interpreters should master these skills too.

2. Doing assignments on developing skills of telephone communication [1, 37]:

a) assignment on mastering the voice while telephone communication;

b) assignment on how to be prepared for telephone conversation.

Business bell necessarily begin from a greeting like good morning, good day and etc. It’s done not only to show politeness, so you give the interlocutor time to think about, who you are and concentrate on the possible purpose of your bell. Finally, introducing yourself from beginning you communicate with the interlocutor positively. Never ask unfamiliar man: “How are you?” It sounds false.

Secret of successful dialogue on the phone consists of controlling the following:

1. Think over the main goal of telephone conversation.

2. Choose the suitable time for telephone conversation.

3. Prepare the documents and paper needed while telephone conversation.

4. Think over the beginning of telephone conversation.

5. Think over arguments which help you to persuade your partner while telephone conversation.

6. Think of contradictions and objections of your partner and what answer will you provide.

7. Think over the end of telephone conversation.

8. Analyze the results of telephone conversation.

3. Recommendations on business telephone conversation [1, 38]:

a) pick up a phone until the fourth bell;

b) greet like good morning, good day and introducing yourself;

c) Ask a partner “What I can do for you?”

d) Concentrate on communication and attentively listen to the partner.

e) Ask to recall if you need time for clearing up the details.

f) Use the special blanks for notes while telephone conversation.

g) Write down the phone number and recall him.

h) Write down the information and promise to client to recall him later.

Questions:

How should you answer by telephone?

What should you do during telephone conversation?

What shouldn’t you do during telephone conversation?

Glossary

English	Russian	Kazakh
1.
2.
3.
4.

Student's individual work:

1. Make up a vocabulary, phrases, clichés used in telephone conversation.

Office Hours:

1. Work out recommendation for future Translators “How to speak with clients on the phone”.

Literature:

Main:

1.Касымова Г.М. Культура профессионального общения будущего переводчика. Учебное пособие по спецкурсу. – Тараз, 2004. - С.33-39.

2. Касымова Г.М. Развитие коммуникативных умений. – Тараз, 2008.

Additional:

1. Панфилова А.П. Деловая коммуникация в профессиональной деятельности. – СПб.: «Знание», 2001. -496.

2 .Алексеева И.С. Профессиональный тренинг переводчика. – СП.б.: «Союз», 2005.

The outline

Kazakh – American University HAND-OUTS Discipline – Practical work on Culture of Speech Communication Academic year : 2013-2014 Number of credits – 2 Number of lesson № 26-27 Department “General Education and Humanities” Practical lesson: “Public communication” Translation Studies Students Academic Professor- G.M. Kassymova

Public speaking, persuasive & informative speech and inspirational speaking are skills you can learn. Mastery can come from learning just one new skill a week and practicing it daily.

Public Speaking Produces Anxiety in Most People.

People’s Biggest Fears:

1. Death

2. Snakes

3. Public Speaking

Overcoming Speech Anxiety:

- Visualize Your Success.

- Use Deep-breathing Techniques.

- Focus on Message, not Fear.

• Understand The Speech Context: Audience, Setting

Rehearsing Speech:

Practice Gestures.

Practice Eye Contact.

Practice Volume.

Practice without Memorizing.

- Smile and act natural. Don’t apologize for being nervous. No one will know you’re nervous unless you call attention to it.

-While public speaking:Remember 5 principles!

CONCENTRATE ON:

4. What is the most important:

– What is the exact problem?

– What is the best solution?

– What is the “bottom line”?

- What does this mean for the future?

- Unifying your talk around a central idea.

- SIMPLIFY

- Support your main idea with just a few examples:

- Rule of 1-2-3

- Hold the extra details

- Skip the past history (unless asked)

- Be narrowly deep, not widely shallow.

- ORGANIZE

-Structure your talk:

1. State the main issue.

2. Develop your viewpoint with specifics.

3. End with a clear summary.

4. Handle any questions.

5. Make a last statement or request.

• DRAMATIZE

• Don’t just tell it, SHOW IT!

What is your main idea?

Find a vivid, memorable way to make your point.

Can you tell the story visually?

Graph, photo, demonstration.

Use your creative imagination!

• HUMANIZE

• People are more important than things.

Don’t get lost in numbers.

Cut the jargon.

Think: How does my idea relate to real people in their own day-to-day lives?

- MAKE A PLAN

Do…

1. Use key words, written large.

2. Number each page.

3. Draw pictures, if it helps.

4. Practice with notes beforehand.

Don’t…

1. Memorize the talk.

2. Read verbatim.

3. Make notes too detailed.

4. Look at notes too long.

5. Assume you talk better without notes.

Tips for Effective Public Speaking:

Mistakes. Recovering from mistakes makes you appear more human.Good recovery puts your audience at ease – they identify with you more.

Humor.

Telljokes if you’re good at telling jokes. . If you aren’t good, best to leave the jokes behind. There’s nothing worse than a punch line that has no punch.Gentle humor is good in place of jokes. Self-deprecation is good, but try not to lay it on too thick.

Tell stories.

Stories make you a real person not just a deliverer of information. . Use personal experiences to bring your material to life. . No matter how dry your material is, you can always find a way to humanize it.

How to use the public speaking environment.

Try not to get stuck in one place. . Use all the space that’s available to you. . Move around. One way to do this is to leave your notes in one place and move to another.If your space is confined (say a meeting room or even presenting at a table) use stronger body language to convey your message.

You can learn to enjoy public speaking and become far more effective at standing in front of a group of people and delivering a potent message.

When it comes to improving your public speaking skills we have three words:

Glossary

English	Kazakh	Russian
1.
2.
3.
4.

Student's individual work:

1. Presentation on theme.

Office Hours:

1. Work out recommendation “How to make a good presentation” for future Translators.

Literature:

1.Касымова Г.М. Культура профессионального общения будущего переводчика. Учебное пособие по спецкурсу. – Тараз, 2004. - С.33-39.

2. Касымова Г.М. Развитие коммуникативных умений. – Тараз, 2008.

The outline

Kazakh-American University HAND-OUTS Discipline – Practical work on Culture of Speech Communication Academic year : 2013-2014 Number of credits – 2 Number of lesson № 28 Department “General Education and Humanities” Practical lesson: “Business meeting” Translation Studies Academic Professor- G.M. Kassymova

Under the concept of business life the big number of meetings and negotiations should be understood.

There are several tips on Meeting Etiquette:

• Be punctual or even better turn up a bit earlier. If this is not possible, arrive at the scheduled time at the latest. But don’t be late! If you turn up late, step in quickly and quietly while taking your seat. The less interruption you create the better.

• When invited to a business meeting, be sure to reply if a reply is requested.

• Come prepared with pen and paper.

• If you need to hold a presentation, make sure that handouts, PowerPoint slides etc. are ready and organized. Handouts should have been sent at least three days prior to the meeting

• Don’t interrupt the speaker unless he/she has encouraged open discourse throughout the meeting. Don’t interrupt other attendees neither.

• Don’t talk during a meeting with other colleagues. This is disruptive to other attendees and inconsiderate of the speaker.

• Silence your electronics, e.g. cell phones, pagers etc. You can either activate a voice mail or forward messages to another phone. If you have forgotten to turn off your phone during the meeting, don’t answer it in the middle of the meeting.

• When asking a question, raise your hand, don’t just blurt out your question. Hold them until the end of the meeting or other specified time.

• Don’t ask long questions. Break them into several questions and make sure you only ask one question at a time.

• Listen carefully what the speaker is addressing, the attendees’ questions and the answers provided. You surely don’t want to ask a question that has already been asked.

• Stay calm. Don’t fidget, tap your pen, play with your fingers, read materials not concerning the meeting or any other act that might distract other attendees. Regardless of how heated the meeting may become, remain always calm.

• Dress professionally for the meeting

• If there is an established seating pattern, accept it. If you are unsure, ask

• Don’t divulge information to others about a meeting. What has been discussed should be considered as confidential.

• Follow the agenda. Create an agenda and make sure you distribute it to all participants beforehand. Stick to only what is on the agenda.

• Thank the chairperson for organizing the meeting. It is a sign of respect.

• If the meeting is likely to discuss problems, make sure you thought about some solutions to offer.

• If someone cannot attend the meeting, provide them with all details as to what has been discussed.

• Give full attention to the meeting, don’t text messages, check your emails, apply make up, comb your hair, clip your nails, etc. This is not the right place for it.

• Keep eye contact 80 – 90 % of the time.

• Like the fish needs the water in order to exist and survive, business people need to participate in different meetings and negotiations. And it is important to bear in mind abovementioned tips to achieve the results of work through the business meetings.

Test Questions:

1. If you due to some reasons can’t take part in business meeting should you reply for invitations?

1. No

2. No, if you haven’t serious reason

3. Yes, if a reply is requested.

5. Should you come to the business meeting with your own pen and paper?

1. No, you will be given pen and paper there

2. No, it is not necessary to have pen and paper in business meeting

3. Yes, it is necessary to take all of it

4. You should take only pen. Paper will be given

6. If there is an established seating pattern, you should accept it. But the person is unsure, what should he do?

1. Sit down to a free seat

2. Ask the chairperson about his seat.

3. Stay all meeting without seating

4. Try to find free place, asking everybody.

7. Should the interpreter divulge information to other about a meeting?

1. No, only if there is a necessity to tell somebody.

2. He may talk about it with everybody. It is not a secret.

3. Only with his relatives and friends

4. He must distribute information to others.

8. Should the participants of a business meeting thank the chairperson for organization the meeting?

1. You shouldn’t thank.

2. Only if the chairperson is next to you.

3. Only if you know him personally

4. Yes, it is a sign of respect

Glossary

English	Kazakh	Russian
1.
2.
3.
4.

Student’s individual work:

1. Presentation on theme.

Office Hours:

1. Work out recommendation on business meeting for future Translators.

Literature:

1.Касымова Г.М. Культура профессионального общения будущего переводчика. Учебное пособие по спецкурсу. – Тараз, 2004. – С.33-39.

2. Касымова Г.М. Развитие коммуникативных умений. – Тараз, 2008. –

3.Бизнес курс английского языка. - И.С. Богацкий, Н. М. Дюканова. – Киев «Логос» 1998.

4. Introduction to Interpretation. – Чужакин. – М.2000.

The outline

Kazakh – American University HAND-OUTS Discipline – Practical work on Culture of Speech Communication Academic year : 2013-2014 Number of credits – 2 Number of lesson № 29 Department “General Education and Humanities” Practical lesson: “How to behave abroad” Translation Studies Academic Professor- G.M. Kassymova

1. The definition of manner.

2. Patterns of behavior abroad.

3. Testing speech behavior abroad.

Manners a way of behaving that is considered to be polite in a society or culture

Do you think it’s good or bad manners to do these things, or doesn’t it matter? Discussion in groups.

Greeting people:

• kiss people on both cheeks when you meet them for the first time

• call older people by their first names

• use more formal languages when speaking to an older person