Word list

accommodation [ə"kOm ə΄deɪʃn] жильё

adventure [əd΄ventʃə] приключение

airfare [΄ɛəfɛə] стоимость авиаперелёта, цена авиабилета

arrival [ə΄raɪv(ə)l] прибытие

arrive [ə΄raɪv] прибывать, приезжать

check-in [΄tʃəkɪn] регистрировать(ся)

condition [kən΄dɪ ʃ(ə)n] обстоятельства, условия

consultant [kən΄sʌlt(ə)nt]консультант, советник

cruise [kru:z] круиз, морское путешествие, плавание

current status [΄kʌr(ə)nt "steɪtəs ] текущее состояние

customer service operator [΄kʌstəmə΄sɜ:vɪs ΄ɒp(ə)reɪtə] оператор службы работы с клиентами

delay [dɪ΄leɪ] задерживать

departure [dɪ΄pɑtʃə] отправление, отбытие

luxury [΄lʌk ʃ(ə)rɪ] роскошь

month special [΄mʌnθ ΄speʃ(ə)l] предложение месяца

package [΄pæk ɪdʒ] пакет, набор, комплекс (услуг)

prior [΄praɪə] заблаговременный, предварительный

regular services [΄regjələ ΄sɜ:vɪs] регулярное сообщение, регулярные рейсы

request [rɪ΄kwest] просьба; требование, заявка

schedule [΄ʃedju:l] расписание

skiing [΄ski:ɪŋ] катание на лыжах

special [΄speʃ(ə)l] особый, специальный

take-off [΄teɪk"ɒf] взлет

tour [tʊə] путешествие, тур, экскурсия

track [træk] прокладывать путь

valuable [΄væljʊəbl] ценный, дорогой

via [`vaɪə] через

wilderness [΄wɪldənəs] дикая местность

T 3.7

Agent: Good morning! TOURS ARE US, Mandy speaking. How can I help you.

Customer: Good morning! I’d like some information about day tour to the mountains.

Agent: O.K. Are you interested in skiing or just seeing the snow, you know sightseeing?

Customer: Well, I don’t think we want to go skiing, but may be hiking or other activity.

Agent: Right. Let’s see! We have day trips every Saturday and Sunday.

Customer: What time do they start?

Agent: Umm…the coach leaves the city center at 6.30 a.m. and returns approximately 8 p.m.

Customer: A coach?

Agent: Yes. A luxury bus.

Customer: Oh! How long does it take to get there? I mean, how much time do we have in the snow?

Agent: Well, it takes about three and a half to get there and three and half hour to get back, so you have about six hours on the mountain.

Customer: That sounds good! Maybe there is time to go skiing.

Agent: For sure. But you need to make arrangements to ski before you go.

Customer: Oh, why?

Agent: So we can provide you a discount on ski lifts to the snow runs. If we make group booking it is actually cheaper for you.

Customer: O.K.! Now what about cost? How much is a day trip?

Agent: Well, if you don’t want to ski, it’s $75.

Customer: Does that include lunch?

Agent: Umm… no. But there is a stop about halfway to and from the mountain, and you get a voucher for tea or coffee and biscuits. You can take your own lunch, or on the mountain there’s a fantastic restaurant that offers a large variety of meals and snacks at reasonable prices.

Customer: That sound good! Is there a concession price for children?

Agent: No. I’m sorry it’s $75 for each passenger.

Customer: What if I want to ski? How much is that?

Agent: That’s…Let’s see… $125. That’s the coach, return trip, ski hire and boot hire and lift pass.

Customer: That sounds reasonable. How far in advance do I need to book?

Agent: At the moment, I can put you on the coach this weekend. Sorry, how many people do you want to book for?

Customer: Umm… I’m not sure if’t is four or six.

Agent: Well, if you want a group booking, I’m sure we can offer a discount of perhaps 5% - if you book and pay the deposit the week before you want to go.

Customer: Let me check $75 for a day trip?

Agent: Yes that’s right!

Customer: And $120 to go skiing?

Agent: $125, but with a 5% discount on a group booking you would pay less.

Customer: Well, thank you for your time and information. I’ll talk to my friends and call you with a date to make a booking. Sorry, what’s was you name again?

Agent: It’s Mandy. And can I have your name?

Customer: Yes, It’s Alex. Thanks Mandy. I’ll call you when I’ve spoken to my friends.

QUESTIONS:

1. Why is Alex phoning TOURS ARE US?

2. What time do day trips start?

3. How many hours can you have on the mountain?

4. How much is a day trip?

5. Is there a concession price for children?

6. How much is to go skiing?