V. Match the definition with the words on the left

delay----------------------- a wrapped or boxed object

supplier------------ the line in a financial statement that shows net income or loss.

to get back on schedule-----------affect

timeline----------- a point at which supplies are broken down for distribution to subordinate units

delivery------------return to your usual routine

shipment------------- a point or an area of traffic congestion.

to cut back------------------- postpone until a later time

to make excuses------------- a schedule of activities or events

package--------------------- someone whose business is to supply a particular

service or commodity

bottleneck------------------ something delivered, as a shipment or package.

distribution point------------ a quantity of goods or cargo that are shipped together

bottom line-------------------return to the previous condition

to cut into --------------------apologize

Multiple Choice Comprehension Questions

1. Why is Susan concerned?

a) They're delaying shipments to suppliers.

b) They're experiencing delays from suppliers.

c) They're back on schedule.

2. What are they doing?

a) Trying to get back on schedule

b) Not worrying about the problem

c) Taking legal action against the suppliers

3. Which excuse does Doug give?

a) That the suppliers are unreliable.

b) That the time is year is often troublesome.

c) That they changed suppliers.

4. Where are most of the suppliers located?

a) In California

b) In Japan

c) In China

5. Which is NOT a reason given for the delays?

a) Weather delays

b) Reduced production

c) Payment difficulties

6. How do they sometimes resolve these problems?

a) They change suppliers.

b) They use delivery services.

c) They manufacture their own products.

Talking point

I. What do you do when you are nervous?

Everyone has different reactions to nervousness. By being aware of your particular nervous mannerism, you can work to overcome them.

Here are some common mannerisms exhibited when giving a speech.

Do you do any of them?

Bite your fingernails

Tap your feet

Wave your hands/arms

Play with your hair

Move around a lot

Speak too fast

Speak too slowly

Become stiff

Shake/Shudder

Play with objects in pockets, etc.

Make strange facial expressions

Say "uh", "uhm"

Tap on the table/podium

Repeat yourself

Breathe heavily

Sweat

Giggle

Pause inappropriately

Clam up/Become speechless

Shift your eyes

Move your head around

Gesture inappropriately

If you do any of the above, it can be distracting to your audience. Being aware of what you do is the first step to overcoming the habit. Watch a video of yourself, or have a colleague or friend watch you make a presentation and then give you feedback on your good and bad points. He/She can also point out if you are using any of the above nervous mannerisms.

II. Comment on the following quotations:

“A wise man speaks because he has something to say, a fool speaks because he has to say something.” Plato

“There is no such thing as presentation talent, it is called Presentation Skills” David JP Phillips

“A theme is a memory aid, it helps you through the presentation just as it also provides the thread of continuity for your audience.”Dave Carey

“There are always three speeches, for every one you actually gave. The one you practiced, the one you gave, and the one you wish you gave.”Dale Carnegie

“No one can remember more than three points.\”/Philip Crosby

“Ask yourself, \”If I had only sixty seconds on the stage, what would I absolutely have to say to get my message across.\”/Jeff Dewar

“If the speaker sends a message that the receiver does not understand – then who needs to change?\”/Unknown

“If you present yourself as perfect – we will not believe you and we will hate you. We like you when we see that you are imperfect like we are.\”

/Unknown

“The only person who listens to every word of your speech is you.\”

/Unknown

“Don’t sell what you don’t believe in – we will see through it. If you don’t believe in your message don’t attempt to sell it.\”/Unknown

“Rhetoric is the art of ruling the minds of men.\”/Platon

“It takes one hour of preparation for each minute of presentation time.\”

/Wayne Burgraff

“A theme is a memory aid, it helps you through the presentation just as it also provides the thread of continuity for your audience.\”

/Dave Carey

“Top presenters have total control of their fears. They make fear their slave, not the master.\”

/Doug Malouf

“The success of your presentation will be judged not by the knowledge you send but by what the listener receives.\”

/Lily Walters

“Speak clearly, if you speak at all; carve every word before you let it fall.\”/Oliver Wendell Holmes

” The most precious things in speech are the pauses.\”/Sir Ralph Richardson

“Talk low, talk slow, and don’t talk too much. \”

/John Wayne

” Extemporaneous speaking should be practised and cultivated. It is the lawyer’s avenue to the public….\”

/Abraham Lincoln

“Make sure you have finished speaking before your audience has finished listening.\”

/Dorothy Sarnoff

“Broadly speaking, the short words are the best, and the old words best of all.\”

/Sir Winston Churchill /