11 Underline the mistakes using the correction code. Then write the corrections in spaces 1–6.

Dear Sir or Madam,

(g) I’m writing with regard   to cable   TV and broadband package I ordered on August 22nd. ¹  to the cable  

(v) Briefly, the problem is that I’ve been waited for three weeks and have heard nothing from your installation department. ²                    

(wo) I already have pursued the matter with your customer services department, who have advised me to contact you. ³                    

(p) In order to resolve the matter, I am requesting that you send an installation engineer, within three days of the date of this letter. ⁴                    

(st) If you need to get in touch with me by telephone, you may reach me at (0187) 653-907. ⁵         by the telephone       

(sp) Thank you for your prompt atention to this matter. ⁶                    

Yours faithfully,

Mrs J. M. Smith

5

12 Write an email to a friend. Describe a problem you have and ask for advice. Use the prompts below. Write 120–180 words on a separate sheet of paper.

1 Introduction.

2 Explain the problem.

3 Give two possible solutions.

4 Ask for advice / suggestions.

5 Sign off.

10

Total:

100

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