III. Определите, к какому виду делового письма относится представленный ниже отрывок.

We should like you to supply us with a number of spare parts which may be required for maintaining the Flow-Meters ordered by us.

In particular, we have in mind such small items as Floats, Springs, and Gaskets. We hope that you will see your way clear to supply these accessories free of charge. Otherwise we should ask you to restrict the value to a figure to be equivalent of $ 4.

(1) letter of order

(2) letter of enquiry

(3) letter of offer

(4) contract

IV. Вставьте пропущенные слова.

increase rates order gone up charge shares lowest give special

1. Here are the _______prices available for the flight you wanted.

2. Couldn't you manage to ________me a better discount for this large ______?

3. It's a good price - it hasn't _______ since last year.

4. We've had to ______ prices in line with inflation.

5. We can offer you a ______ discount if you order by the end of the month.

6. Our room _______ compare favorably with similar hotels in the area.

7. How much do you _______ for each transaction?

8. I think investing in _______in the dotcom sector may be risky now.

V. Вставьте пропущенные предложения.

A: Zorivos Pharmaceuticals.

B: 1 .............................................................................................................................

A: A little. How can I help you?

B: 2 .............................................................................................................................

A: Yes, that's right. Who would you like to speak to?

B: 3 .............................................................................................................................

A: Please hold the line while I connect you.

C: 4 .............................................................................................................................

B: Good morning. This is Javier Perez. I'm calling from Solero Farma in Spain.

C: 5 .............................................................................................................................

B: I'm calling about the work we're doing on your new anti-histamine preparation.

C: 6 .............................................................................................................................

B: And I made a provisional arrangement to come to your offices this Friday for a meeting with Ms Linderberger.

C: 7 .............................................................................................................................

B: And I'm calling to confirm the arrangements now.

C: 8 .............................................................................................................................

B: Why, what's the problem?

C: 9 .............................................................................................................................

B: Oh, that's a bit annoying, as if was the only day I could manage this week, and I'm away next week.

C: 10 ...........................................................................................................................

a I'm very sorry she didn't warn you - it was a last minite dicision when a crisis came up.

b Oh, I'm sorry, that won't be possible now.

c Oh, yes, Eveline Linderberger said she was using a consultancy in Spain.

d Do you speak English?

e That is Zorivos Pharmaceuticals, isn't it?

f I see.

g Mrs Linderberger, please.

h Good morning, Mr Perez.

i Eveline Linderberger's phone. Aline Rosch speaking.

j I'm afraid Eveline had to go to Chicago for an urgent meeting yesterday.