III. Определите, к какому виду делового письма относится представленный ниже отрывок.

We should like to offer you our services as a commission agent for Belgium and Holland, and could mention that we have excellent connection in the trade and are fully experienced with import regulations, customs formalities, and shipping arrangements for this type of product. In addition, we operate our advertising agency, and use the latest marking procedures.

(1) letter of order

(2) letter of enquiry

(3) letter of offer

(4) contract

IV. Вставьте пропущенные слова.

freight repeat pay stock item urgently catch account catalogue invoice

1. When you order, you need to give the ________number from the latest ______.

2. We're under pressure from our customer. Can you send the order __________

please?

3. I don't need to ________ by credit card because I've got a monthly _________.

4. The ________ will be enclosed with the goods.

5. I'm afraid it's out of _______, so it won't be sent for two weeks.

6. We'll send it by air _______, so it will arrive tomorrow.

7. I'm calling to make a _______order. We'd like exactly the same as last month.

8. Sorry, I don't quite _______ what you said. Could you say it again?

V. Вставьте пропущенные предложения.

A: Hello, is that Motor Systems UK?

B: 1 .............................................................................................................................

A: Can I speak to Mark Wheeler, please?

B: 2 .............................................................................................................................

A: OK. Do you know what time he will be free?

B: 3 .............................................................................................................................

A: Right. I'll call again then. Thanks very much.

B: 4 .............................................................................................................................

A: Good bye.

C: 5 .............................................................................................................................

D: I'd like to speak to someone about bringing forward a delivery date.

C: 6 .............................................................................................................................

E: 7 .............................................................................................................................

D: I'm phoning about our order for some special plugs.

E: 8 .............................................................................................................................

D: Yes, it's MS/72/03. We'd like an earlier delivery if possible.

E: 9 .............................................................................................................................

D: OK. Could you call me back today?

E: 10 ...........................................................................................................................

D: That'll be fine. Thanks very much.

a I'll put you through to Order Enquiries.

b From about three this afternoon.

c Yes, later this afternoon if that's convenient.

d Yes, it is. Can I help you.

e I'm afraid he's in a meeting at the moment.

f Motor Systems UK. Can I help you.

g Right. Well, I'll have to check with the factory supervisor.

h Can you give me the order number?

i Order Enquiries. Can I help you?

j You're welcome. Good bye.