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3. Match verbs 1-10 with their collocations a-e.

1. board a. passport control

2. check in b. by plane

3. fasten c. a flighton the internet

4. go through d. flight

5. book e. your luggage

6. to pay for f. stop

7. unscheduled g. over the airfield –

8. domestic h. excess luggage

9. to circle i. flight

10. scheduled j. your seat belt

4. In pairs, complete each gap with one word. Then match sentences 1-7 with

a-e below.

1. Would you like an ______________ seat or one by the window?

2. Please have your passports and ________________ cards ready.

3. Will passengers for ____________ WA476 to London Gatwick please go to

gate number 12.

4. Please fasten your _________ ____________ and switch off all electronic

equipment.

5. Ok, go to ______________ 17. Boarding starts at eleven fifteen.

6. I’m sorry for the delay, but we will be ready to ________________ of in a few

minutes.

  1. In case of emergency there is a _________________ under your seat and oxygen mask above your head.

A) a member of the cabin crew on a plane 2 times

B) a public announcement in the departure lounge 1

C) a security guard at passport control 1

D) someone at the check-in desk 2 times

E) the pilot 1

Text D. Airport bus

1. Read the conversation and act out it with your partner.

Saule: What time does the bus leave for the airport?

Aigul: I don’t know. It used to leave every half hour, but I think the schedules been

changed.

Saule: Do you know the telephone number to call?

Aigul: It’s Enterprise 7-4700. At least that’s what it used to be.

Saule: Yeah, I’ll try it. (PAUSE) They don’t seem to answer.

Aigul: I expect that it’s a little too early. I don’t think they open until nine o’clock .

2. Make up a similar dialogue.

3. Role-play.

Work in pairs, follow the instructions.

1. Student A. You work at the check-in desk at Gatwick Airport. A traveler wants

to check in for flight PK387 to Rome.

2. Ask him/her for his/her ticket and passport and if he/she has any luggage to

check in. Ask if he/she packed the bag him/herself.

3. You weigh the luggage. It weighs 17 kilos. The maximum allowed is 15 kilos.

Tell him/her that there is a penalty of 25.

4. Tell him/her there is a delay of one hour with this flight, give him/her a

boarding card and indicate that boarding will be at 12:35 from Gate 4.

4. Complete the text with a-f to make meaningful phrases.

Depending on what computer system the airline uses, check-in agents can talk to each other via simultaneous e-mail. So when they seem to be taking a very long time to type rather short name into the computer, they are probably sending one of their coworkers a message – usually about you or about someone in the line behind you. These messages range from “Have you seen this incredibly good-looking woman/man?” to “I’ve got a really difficult passenger here – does anyone have a seat next to a screaming child” 1....................................

There is a sensible drinking policy on all airlines, which means that we are not supposed to serve passengers if they start getting noisy, but some cabin crew members think that if you give them enough to eat and drink, they will eventually fall asleep and give you no trouble at all. 2................................................ That’s the reason, why we like to turn the heat up halfway through a flight....

Some airports are notorious for losing passengers’ luggage. Heathrow Airport has a poor reputation – most airports lose about two in every thousand bags, but Heathrow loses 80 per thousand, which means for every 500 people who check in, 40 won’t get their bags or suitcases at the other end! 3..........................................

When the airport is busy, which it always is, there is so much baggage being transported between the terminals and so little time to do it that a lot of the transferred luggage gets left behind.

4.............................................Not only is there always a shortage of them for the people who really need them, but worse still, some of the people who request them often don’t need them at all. I’ve lost count of the number of times I’ve pushed someone through the airport, taken them through customs and passport control, and gotten a porter to pick up their luggage, and then seen the person jump up in Arrivals and sprint towards their waiting relatives. One flight attendant I know gets so annoyed when this happens that as soon as the passenger gets out of the chair, she shouts, “Ladies and gentlemen! I give another miracle, courtesy of the airline industry! After decades in a chair, he walks again!” The passenger is so embarrassed that he (and it’s usually a he) disappears as quickly as he can.

Birds are one of the major problems for any airport when planes are taking off and landing. A swan or any large bird can easily cause an accident. 5............................................. Smaller birds are less of a problem. In some cases they can do some damage, but more often than not they are just roasted. When this happens, there is often such a strong smell of a roast bird that passengers on the plane think that chicken is being cooked, and they’re often surprised when they are given a choice of fish or beef for dinner!

A. Wheelchairs are a big problem for us

B. It flies into the engine, totally destroying itself and machinery

C. I’ll never forget the last time it happened to me

D. So you can see, it really does not pay to be nice to the person at the counter

E. This is mainly because the transport times between the terminals are so tight

F. And, as every flight attendant knows, a snoring plane is a happy plane.

Text E. Travelling by sea

a) to get around a huge ship isn’t easy.

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