- •Active vocabulary
- •The tour operator
- •Comprehension questions
- •The travel agent
- •Comprehension questions
- •The tourism manager
- •Comprehension questions
- •The tour guide
- •Comprehension questions
- •The animator
- •Comprehension questions
- •Active vocabulary
- •Vocabulary drill
- •Grammar drills the present indefinite tense
- •Is he (she, it) in tourism business?
- •I. Make up interrogative and negative sentences:
- •III. Make up tail-questions:
- •1) Customers tip guides.
- •2) Customers don’t tip guides.
- •IV. Make up special questions:
- •1) She is a knowledgeable tour guide.
- •2) She handles tour groups in high season because she is a guide.
- •V. Render the texts in plural. Start as follows:
- •VI. Open the brackets:
- •VII. Translate from Russian into English:
- •The present continuous tense to work
- •Is he (she, it) working now?
- •I. Make up interrogative and negative sentences:
- •II. Make up alternative questions:
- •Is he speaking over the phone or to the general manager?
- •III. Make up tail-questions:
- •1) We are doing well in English.
- •2) We are not doing well in English.
- •IV. Make up special questions:
- •V. Open the brackets:
- •VI. Translate from Russian into English:
- •To be going to
- •I. Transform the sentences in the Present Continuous Tense into the sentences with to be going to:
- •II. Translate from Russian into English:
- •Active vocabulary
- •Tour operators
- •Comprehension questions
- •Travel agencies
- •Comprehension questions
- •Tourist information offices
- •Comprehension questions
- •Tourist outlets
- •Comprehension questions
- •Free-lancers
- •Comprehension questions
- •Active vocabulary
- •Vocabulary drill
- •Grammar drills there is.../there are ...
- •I. Make up interrogative and negative sentences:
- •II. Make up alternative questions:
- •Is there a timetable or a map on the wall?
- •III. Make up tail-questions:
- •1) There is a resort in their destination.
- •2) There isn’t any resort in their destination.
- •IV. Make up special questions:
- •V. Open the brackets:
- •VI. Translate from Russian into English:
- •Active vocabulary
- •How it all started
- •Comprehension questions
- •Tourism in the 19th century
- •Comprehension questions
- •Thomas cook company
- •Comprehension questions
- •The world tourist organization
- •Comprehension questions
- •The outset of tourism in russia
- •Comprehension questions
- •Active vocabulary
- •Vocabulary drill
- •Grammar drills the past indefinite tense
- •I. Make up interrogative and negative sentences:
- •II. Make up alternative questions:
- •1) The travellers were pleased with the coach.
- •2) The travellers took a tour to Athens.
- •IV. Make up special questions:
- •1) The chief animator was on the stage during the whole contest last night.
- •2) The tourists spent their paid holidays at the health resort last season.
- •V. Open the brackets:
- •VI. Translate from Russian into English:
- •The past habitual tense used to
- •I used to travel a lot.
- •I. Translate from English into Russian:
- •II. Transform the Past Indefinite Tense into the Past Habitual Tense:
- •III. Translate from Russian into English:
- •Active vocabulary
- •Leisure tourism
- •Comprehension questions
- •Sports tourism
- •Comprehension questions
- •Business tourism
- •Comprehension questions
- •Incentive tourism
- •Comprehension questions
- •Familiarization tourism
- •Comprehension questions
- •Active vocabulary
- •Vocabulary drill
- •Grammar drills the future indefinite tense
- •To work
- •I. Make up interrogative and negative sentences:
- •II. Make up alternative questions:
- •III. Make up tail-questions:
- •1) Tourism will grow faster.
- •2) Tourism will not grow faster.
- •IV. Make up special questions:
- •V. Open the brackets:
- •VI. Translate from Russian into English:
- •Active vocabulary
- •The receptionist
- •Comprehension questions
- •The concierge
- •Comprehension questions
- •The hotel manager
- •Comprehension questions
- •The chef
- •Comprehension questions
- •The restaurant manager
- •Comprehension questions
- •Active vocabulary
- •Vocabulary drill
- •I. Make up interrogative and negative sentences:
- •II. Make up alternative questions:
- •1) The guide can speak German well.
- •2) The guide has to meet the travellers at the airport.
- •IV. Make up special questions:
- •1) The night manager must stay at the hotel at night.
- •2) Hotel guests have to fill in registration cards during the check-in.
- •V. Transform the sentences using the modal verb may and translate them into Russian:
- •1) Perhaps the hotel manager is at the reception desk now. -
- •2) Perhaps he will be back soon. -
- •VI. Transform the sentences using the modal verb must and translate them into Russian:
- •1) The hotel manager is probably at the reception desk now. -
- •2) He will probably be back soon. -
- •VII. Insert can, may, must, need, have to:
- •VIII. Translate from Russian into English:
- •Active vocabulary
- •The front office
- •Comprehension questions
- •The bell service
- •Comprehension questions
- •The housekeeping
- •Comprehension questions
- •The telephone department
- •Comprehension questions
- •The security department
- •Comprehension questions
- •Active vocabulary
- •Vocabulary drill
- •Grammar drill the complex object
- •I want you to help me.
- •I. Translate from English into Russian:
- •II. Say what hotel guests expect, want, would like the hotel staff to do. Use the expressions:
- •III. Say what the guide, the room clerk, the maid saw, watched, noticed, heard a/the customer do. Use the expressions:
- •IV. Translate from Russian into English:
- •Active vocabulary
- •Types of restaurants
- •Comprehension questions
- •The food and beverage department
- •Comprehension questions
- •The food and beverage staff
- •Comprehension questions
- •The catering department
- •Comprehension questions
- •The banqueting services
- •Comprehension questions
- •Active vocabulary
- •Vocabulary drill
- •Grammar drills the present perfect tense
- •I. Make up interrogative and negative sentences:
- •II. Make up alternative questions:
- •1) He has chosen full English breakfast.
- •2) The kitchen helpers have peeled the vegetables.
- •III. Make up tail-questions:
- •1. You have been to the Rules restaurant.
- •2. You haven’t been to the Rules restaurant.
- •IV. Make up special questions:
- •V. Open the brackets:
- •VI. Translate from Russian into English:
- •Active vocabulary
- •The inexpensive hotel
- •Comprehension questions
- •The moderate hotel
- •Comprehension questions
- •The expensive hotel
- •Comprehension questions
- •The deluxe hotel
- •Comprehension questions
- •The superdeluxe hotel
- •Comprehension questions
- •Active vocabulary
- •Vocabulary drill
- •Grammar drills the present indefinite tense passive
- •II. Make up interrogative and negative sentences:
- •III. Make up special questions:
- •IV. Open the brackets and translate into Russian:
- •V. Open the brackets and use the Present Indefinite Active or the Present Indefinite Passive:
- •VI. Translate from Russian into English:
- •Active vocabulary
- •Comprehension questions
- •Traveller’s cheques
- •Comprehension questions
- •Personal cheques
- •Comprehension questions
- •Eurocheques
- •Comprehension questions
- •Credit cards and charge cards
- •Сomprehension questions
- •Active vocabulary
- •Vocabulary drill
- •Grammar drills the past indefinite tense passive
- •II. Make up interrogative and negative sentences:
- •III. Make up special questions:
- •IV.Open the brackets and translate into Russian:
- •V. Open the brackets and use the Past Indefinite Active or the Past Indefinite Passive:
- •VI. Translate from Russian into English:
- •The future indefinite tense passive
- •II. Make up interrogative and negative sentences:
- •III. Make up special questions:
- •IV. Open the brackets and translate into Russian:
- •V. Open the brackets and use the Future Indefinite Active or the Future Indefinite Passive :
- •VI. Translate from Russian into English:
Comprehension questions
1. What kind of phones are there in a hotel?
2. What is the house phone?
3. What does the operator do?
4. When will the guest call the operator?
5. What departments can the operator connect the guest with?
6. What kind of calls does the operator have to handle?
7. How can the operator help outside callers?
8. How can guests make long-distance or international calls?
The security department
When guests stay at the hotel, they expect someone to protect them.
The hotel security department must protect the guests from all dangers: robbery and burglary, fire or flood. At the head of the hotel security department is the security officer.
The guests may keep their valuables in a safe-deposit box. The security department is in charge of it. The security department employees are prepared to protect the guests in case of any crime.
Often the guests lose their stuff in the hotel. They may leave their purses and wallets, hand-bags and umbrellas, hats and coats in bars or restaurants, restrooms or lobbies. The security department is in charge of the lost and found office.
The security department employees are trained for emergencies. They are prepared to help the guests in case of fire or other dangers. They are responsible for warning the guests of the danger. They are in charge of smoke detectors and fire extinguishers throughout the hotel.
The security department provides fire drills for all hotel employees. Each hotel employee knows all emergency exits.
In case of an injury there are first aid kits throughout the hotel. The security department is in charge of them too.
Comprehension questions
1. What must the hotel security department protect the guests from?
2. Who is at the head of the hotel security department?
3. How can the hotel security department protect the guests’ valuables?
4. How can the security department protect the guests’ lost items?
5. How are the security department employees prepared to help the hotel guests in case of emergency?
6. How does the security department take care of the hotel employees?
7. How can the security department help the hotel guests in case of injury?
Active vocabulary
account |
|
счет |
to air |
|
проветривать |
bath linen |
|
ванное белье |
bed linen |
|
постельное белье |
bell captain |
|
старший посыльный, заведующий службой посыльных |
burglary |
|
кража со взломом |
chambermaid |
|
горничная |
counter |
|
стойка |
to check out |
|
выезжать из гостиницы, расчитываться с гостиницей |
to connect |
|
соединять |
crime |
|
преступление |
danger |
|
опасность |
to deliver messages |
|
доставлять сообщения |
to dial |
|
набирать номер по телефону |
to dial direct |
|
пользоваться автоматичес-кой телефонной связью |
to direct |
|
направлять |
double room |
|
двухместный номер |
dry-cleaning |
|
химчистка |
to dust |
|
вытирать пыль с |
elevator |
|
лифт |
emergency |
|
аварийная ситуация, чрез-вычайное происшествие |
emergency exit |
|
аварийный выход |
to empty |
|
выбрасывать, высыпать содержимое |
to expect |
|
ожидать |
extra bed |
|
дополнительная кровать |
extra bedding |
|
дополнительный комп- лект постельных принадлеж- ностей |
fire |
|
пожар |
fire drill |
|
пожарное учение, обучение поведению во время пожара |
fire extinguisher |
|
огнетушитель |
first aid kit |
|
комплект первой помощи |
flood |
|
наводнение |
floor |
|
этаж |
front desk |
|
стойка отдела приема гостиницы, рецепция, админи-страторская |
furniture |
|
мебель |
house phone |
|
внутренний телефон гостиницы |
housekeeper |
|
заведующий службой гор-ничных, этажной службой |
housekeeping service |
|
служба горничных, этажная служба |
in-coming call |
|
входящий телефонный звонок |
injury |
|
травма |
to inspect |
|
проверять |
key drop |
|
отверстие для ключей |
lobby |
|
вестибюль, холл гостиницы |
local call |
|
местный телефонный звонок |
long-distance call |
|
междугородний телефонный звонок |
lost and found office |
|
бюро находок, стол находок
|
to make up rooms |
|
делать косметическую уборку номеров |
master key |
|
мастер-ключ, универсаль-ный ключ |
message box |
|
ячейка для сообщений и передач |
occupied |
|
занятый |
out-going call |
|
исходящий телефонный звонок |
to page |
|
выполнять функции личного сопровождающего и прислуги |
to perform a duty |
|
выполнять задачу, функцию, обязанность |
post |
|
пост |
to protect |
|
охранять |
purse |
|
кошелек |
regular pay phone |
|
обычный платный телефон |
to rely on |
|
полагаться на |
reservation department |
|
отдел бронирования |
restroom
|
|
туалет общего пользования в гостинице или ресторане |
robbery |
|
кража |
rollaway |
|
раскладушка |
room service |
|
обслуживание в номере |
rubbish |
|
мусор |
safe-deposit box |
|
индивидуальный сейф |
to scrub down |
|
чистить |
security |
|
безопасность |
security department |
|
отдел безопасности |
security officer |
|
начальник отдела безопас-ности |
single room |
|
одноместный номер |
smoke detector |
|
детектор дыма |
soap |
|
мыло |
suite |
|
номер “люкс” |
supplies |
|
расходные материалы |
switchboard |
|
коммутатор |
tissues |
|
туалетная бумага |
vacant |
|
свободный, незанятый |
to vacuum clean |
|
пылесосить |
valuables |
|
ценности |
to wake up |
|
будить |
wake-up call |
|
побудка |
wallet |
|
бумажник |
warning |
|
предупреждение |
waste basket |
|
мусорная корзинка |