- •Active vocabulary
- •The tour operator
- •Comprehension questions
- •The travel agent
- •Comprehension questions
- •The tourism manager
- •Comprehension questions
- •The tour guide
- •Comprehension questions
- •The animator
- •Comprehension questions
- •Active vocabulary
- •Vocabulary drill
- •Grammar drills the present indefinite tense
- •Is he (she, it) in tourism business?
- •I. Make up interrogative and negative sentences:
- •III. Make up tail-questions:
- •1) Customers tip guides.
- •2) Customers don’t tip guides.
- •IV. Make up special questions:
- •1) She is a knowledgeable tour guide.
- •2) She handles tour groups in high season because she is a guide.
- •V. Render the texts in plural. Start as follows:
- •VI. Open the brackets:
- •VII. Translate from Russian into English:
- •The present continuous tense to work
- •Is he (she, it) working now?
- •I. Make up interrogative and negative sentences:
- •II. Make up alternative questions:
- •Is he speaking over the phone or to the general manager?
- •III. Make up tail-questions:
- •1) We are doing well in English.
- •2) We are not doing well in English.
- •IV. Make up special questions:
- •V. Open the brackets:
- •VI. Translate from Russian into English:
- •To be going to
- •I. Transform the sentences in the Present Continuous Tense into the sentences with to be going to:
- •II. Translate from Russian into English:
- •Active vocabulary
- •Tour operators
- •Comprehension questions
- •Travel agencies
- •Comprehension questions
- •Tourist information offices
- •Comprehension questions
- •Tourist outlets
- •Comprehension questions
- •Free-lancers
- •Comprehension questions
- •Active vocabulary
- •Vocabulary drill
- •Grammar drills there is.../there are ...
- •I. Make up interrogative and negative sentences:
- •II. Make up alternative questions:
- •Is there a timetable or a map on the wall?
- •III. Make up tail-questions:
- •1) There is a resort in their destination.
- •2) There isn’t any resort in their destination.
- •IV. Make up special questions:
- •V. Open the brackets:
- •VI. Translate from Russian into English:
- •Active vocabulary
- •How it all started
- •Comprehension questions
- •Tourism in the 19th century
- •Comprehension questions
- •Thomas cook company
- •Comprehension questions
- •The world tourist organization
- •Comprehension questions
- •The outset of tourism in russia
- •Comprehension questions
- •Active vocabulary
- •Vocabulary drill
- •Grammar drills the past indefinite tense
- •I. Make up interrogative and negative sentences:
- •II. Make up alternative questions:
- •1) The travellers were pleased with the coach.
- •2) The travellers took a tour to Athens.
- •IV. Make up special questions:
- •1) The chief animator was on the stage during the whole contest last night.
- •2) The tourists spent their paid holidays at the health resort last season.
- •V. Open the brackets:
- •VI. Translate from Russian into English:
- •The past habitual tense used to
- •I used to travel a lot.
- •I. Translate from English into Russian:
- •II. Transform the Past Indefinite Tense into the Past Habitual Tense:
- •III. Translate from Russian into English:
- •Active vocabulary
- •Leisure tourism
- •Comprehension questions
- •Sports tourism
- •Comprehension questions
- •Business tourism
- •Comprehension questions
- •Incentive tourism
- •Comprehension questions
- •Familiarization tourism
- •Comprehension questions
- •Active vocabulary
- •Vocabulary drill
- •Grammar drills the future indefinite tense
- •To work
- •I. Make up interrogative and negative sentences:
- •II. Make up alternative questions:
- •III. Make up tail-questions:
- •1) Tourism will grow faster.
- •2) Tourism will not grow faster.
- •IV. Make up special questions:
- •V. Open the brackets:
- •VI. Translate from Russian into English:
- •Active vocabulary
- •The receptionist
- •Comprehension questions
- •The concierge
- •Comprehension questions
- •The hotel manager
- •Comprehension questions
- •The chef
- •Comprehension questions
- •The restaurant manager
- •Comprehension questions
- •Active vocabulary
- •Vocabulary drill
- •I. Make up interrogative and negative sentences:
- •II. Make up alternative questions:
- •1) The guide can speak German well.
- •2) The guide has to meet the travellers at the airport.
- •IV. Make up special questions:
- •1) The night manager must stay at the hotel at night.
- •2) Hotel guests have to fill in registration cards during the check-in.
- •V. Transform the sentences using the modal verb may and translate them into Russian:
- •1) Perhaps the hotel manager is at the reception desk now. -
- •2) Perhaps he will be back soon. -
- •VI. Transform the sentences using the modal verb must and translate them into Russian:
- •1) The hotel manager is probably at the reception desk now. -
- •2) He will probably be back soon. -
- •VII. Insert can, may, must, need, have to:
- •VIII. Translate from Russian into English:
- •Active vocabulary
- •The front office
- •Comprehension questions
- •The bell service
- •Comprehension questions
- •The housekeeping
- •Comprehension questions
- •The telephone department
- •Comprehension questions
- •The security department
- •Comprehension questions
- •Active vocabulary
- •Vocabulary drill
- •Grammar drill the complex object
- •I want you to help me.
- •I. Translate from English into Russian:
- •II. Say what hotel guests expect, want, would like the hotel staff to do. Use the expressions:
- •III. Say what the guide, the room clerk, the maid saw, watched, noticed, heard a/the customer do. Use the expressions:
- •IV. Translate from Russian into English:
- •Active vocabulary
- •Types of restaurants
- •Comprehension questions
- •The food and beverage department
- •Comprehension questions
- •The food and beverage staff
- •Comprehension questions
- •The catering department
- •Comprehension questions
- •The banqueting services
- •Comprehension questions
- •Active vocabulary
- •Vocabulary drill
- •Grammar drills the present perfect tense
- •I. Make up interrogative and negative sentences:
- •II. Make up alternative questions:
- •1) He has chosen full English breakfast.
- •2) The kitchen helpers have peeled the vegetables.
- •III. Make up tail-questions:
- •1. You have been to the Rules restaurant.
- •2. You haven’t been to the Rules restaurant.
- •IV. Make up special questions:
- •V. Open the brackets:
- •VI. Translate from Russian into English:
- •Active vocabulary
- •The inexpensive hotel
- •Comprehension questions
- •The moderate hotel
- •Comprehension questions
- •The expensive hotel
- •Comprehension questions
- •The deluxe hotel
- •Comprehension questions
- •The superdeluxe hotel
- •Comprehension questions
- •Active vocabulary
- •Vocabulary drill
- •Grammar drills the present indefinite tense passive
- •II. Make up interrogative and negative sentences:
- •III. Make up special questions:
- •IV. Open the brackets and translate into Russian:
- •V. Open the brackets and use the Present Indefinite Active or the Present Indefinite Passive:
- •VI. Translate from Russian into English:
- •Active vocabulary
- •Comprehension questions
- •Traveller’s cheques
- •Comprehension questions
- •Personal cheques
- •Comprehension questions
- •Eurocheques
- •Comprehension questions
- •Credit cards and charge cards
- •Сomprehension questions
- •Active vocabulary
- •Vocabulary drill
- •Grammar drills the past indefinite tense passive
- •II. Make up interrogative and negative sentences:
- •III. Make up special questions:
- •IV.Open the brackets and translate into Russian:
- •V. Open the brackets and use the Past Indefinite Active or the Past Indefinite Passive:
- •VI. Translate from Russian into English:
- •The future indefinite tense passive
- •II. Make up interrogative and negative sentences:
- •III. Make up special questions:
- •IV. Open the brackets and translate into Russian:
- •V. Open the brackets and use the Future Indefinite Active or the Future Indefinite Passive :
- •VI. Translate from Russian into English:
Travel agencies
Travel agencies are retail tourist companies which work directly with the public. Travel agencies are often called shops where customers buy different tourist products.
Travel agencies sell tour operators’ tour packages and individual tourist services. Among tour packages are inclusive tours, charter inclusive tours and inclusive tours with an excursion. Travel agencies also sell coaching tours and cruising tours.
Travel agencies form groups of tourists to take part in ready-made prepaid tours. They also make individual travel arrangements.
Among separate tourist services there are air tickets, train tickets, boat or ferry tickets, hotel rooms, car rentals, sightseeing tours, services of a guide or a guide-interpreter. Travel agencies also offer travel insurances and theatre tickets to their customers.
There are large travel agencies which are members of a chain. They branch out and have outlets within a city, a region, a country or all over the world. Very often they have got a word “Group” in their names, for instance, Barry Martin Group or Blue Heart Travel Group. Usually such travel agencies act as tour operators as well.
Comprehension questions
1. What kind of companies are travel agencies?
2. Why are travel agencies called shops?
3. What do travel agencies do?
4. What kind of tours do travel agencies offer?
5. What kind of separate tourist services do travel agencies offer?
6. What kind of travel agencies are there?
Tourist information offices
Tourist information offices are also called tourist information centres. Sometimes they are called visitor information centres.
There are tourist information offices at major airports, railway stations, hotels, holiday or leisure centres and many tourist attractions.
Tourist information offices have got office clerks who give advice to customers on car hire, sightseeing and other coach tours, accommodations, flights and so on. The clerks also give city orientations to guests.
Tourist information office clerks answer a lot of phone calls and give information on passports and visas, the Customs and luggage, weather and climate, city public transport and food service.
The office clerks speak foreign languages fluently because they deal with many international travellers.
There are usually racks full of city maps and guide books, booklets and folders, travellogues and timetables in tourist information offices. Travellers get most of them free of charge.
Comprehension questions
1. What kind of companies are tourist information offices?
2. Where are tourist information offices?
3. What kind of advice do tourist information office clerks give?
4. What do tourist information office clerks do? What sort of information do they give?
5. Why do tourist information office clerks fluently speak foreign languages?
6. What kind of manuals for travellers are there in tourist information offices?
Tourist outlets
Many travel companies branch out and have got a lot of outlets within a city, a region, a country or throughout the world. There are outlets of travel agencies, car hire companies, coaching companies.
There are travel agency outlets in hotels, airport terminals, railway stations, big department stores, at large factories and plants and office sites.
If a travel company has got an outlet at a factory or in an office building, it serves employees of those companies. Such an outlet provides the same services as other outlets and the head office of the travel company. It means that offers and prices are the same in all outlets.
There is usually just one travel clerk at a sales outlet. He or she does all the work. He or she answers phone calls, meets customers in person, works on the computer, does paperwork. This clerk makes bookings, sells and issues tickets, collects money and gives receipts. Of course the clerk keeps in touch with the head office and knows all up-to-date information on tours and tickets.