 
        
        - •Living abroad pre-intermediate
- •About Business - Working Abroad
- •Vocabulary – Living Abroad
- •Speaking - Making small talk
- •Writing - Formal and Informal emails
- •Case Study –Global Recruit
- •2. Dealing with customers
- •2.1 About Business – The shopping experience
- •2.2 Vocabulary – Telephoning and customer care
- •2.4 Speaking – Telephoning – handling complaints
- •2.5 Writing – Dealing with an email of complaint
- •2.6 Case Study – The Panorama Conference
- •3. Operations
- •3.1 About Business –Lean manufacturing
- •3.2 Vocabulary –Trends and planning
- •3.4 Speaking – Presentations – signposts and stepping stones
- •3.5 Writing – Instructions and procedures for an exhibition stand
- •3.6 Case Study - ScotAir
- •4. Success stories
- •4.1 About Business – Business leaders and success stories
- •4.2 Vocabulary – Describing yourself and being successful
- •4.4 Speaking –Appraisals
- •4.5 Writing – Profiles of business leaders
- •4.6 Case Study – The English Academy
- •5. Selling
- •5.1 About Business - Advertising
- •5.2 Vocabulary - Buying and selling
- •5.4 Speaking – Negotiating
- •5.5 Writing – Negotiating by email
- •5.6 Case Study - Coolhunters
- •6. The organisation
- •6.1 About Business – Entrepreneurs
- •6.2 Vocabulary - Types of companies
- •6.4 Speaking – Interrupting in meetings
- •6.5 Writing – Agendas and action minutes
- •6.6 Case Study – Soup kitchen vs Gourmet to go
- •7. The stock markets
- •7.1 About Business
- •7.2 Vocabulary –Dealing with figures
- •7.4 Speaking – Negotiations – making offers, agreeing deadlines
- •7.5 Writing – Describing figures
- •7.6 Case Study – Trading stocks
- •8. Going global
- •8.1 About Business – Franchising
- •8.2 Vocabulary – Setting up a franchise
- •8.4 Speaking – Presentations – handling questions
- •8.5 Writing – Reports of recommendation
- •8.6 Case Study – Choosing a franchise
3.6 Case Study - ScotAir
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 | a food which is provided during a flight for free | бесплатная еда во время полета | 
| 
 | enough space for legs when you sit in a plane (car, theatre) | много места для ног | 
| 
 | fast registration for flight | быстрая регистрация | 
| 
 | the way seats are placed | распределение мест | 
| 
 | a ticket which is for travelling from one place to another but not back again | билет в одну сторону | 
| 
 | airlines that don’t cost a lot | бюджетные авиалинии | 
| 
 | a feeling of worry about something important | главное беспокойство | 
| 
 | a state of being not in danger and protected | безопасность | 
| 
 | all the people who work on a ship or plane | экипаж | 
| 
 | to behave towards passengers in a particular way | относиться к пассажирам | 
4. Success stories
4.1 About Business – Business leaders and success stories
| 
 | to flow accidentally over the edge of a container | проливать | 
| 
 | a pleasant smell or scent | запах | 
| 
 | to ask for something | требовать | 
| 
 | attractive in a fashionable way | стильный | 
| 
 | modernization; the process of making something look more attractive = re-branding | формирование нового имиджа | 
| 
 | to be the first to invent or use something; introducing new and better methods or ideas for the first time | быть пионером, первооткрывателем; | 
| 
 | a small amount of a product that people can try in order to find out what it is like | образец | 
| 
 | a special way of doing something | техника | 
| 
 | completely new and different, especially in a way that leads to great improvements | революционный | 
| 
 | better or greater than anyone or anything else | непревзойденный | 
4.2 Vocabulary – Describing yourself and being successful
| 
 | a person willing to give money, spend time etc, in order to help people or give them pleasure | щедрый | 
| 
 | doing something yourself rather than just talking about it or telling other people to do it | практический 
 | 
| 
 | letting somebody else do what you have to do | пассивный, не вмешивающийся | 
| 
 | a person who has a strong desire to be rich and respected | амбициозный | 
| 
 | relaxed and quiet, not nervous or upset | спокойный | 
| 
 | honest - a person who always tells the truth and does not cheat or steal dishonest - a person who lies | честный, нечестный | 
| 
 | something that you do regularly or usually, often without thinking about it because you have done it so many times before | привычки | 
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 | a person who has a lot of money and is well-known and respected | успешный | 
| 
 | a feeling of new experience in which unusual and dangerous things can happen | дух приключений/ страсть к приключениям | 
| 
 | a person in a good physical form and not having any problems with health (like illnesses) | в хорошей физической форме и здоровый | 
| 
 | to be very easy to see or noticed in a group of people | выделяться из толпы | 
