
- •Living abroad pre-intermediate
- •About Business - Working Abroad
- •Vocabulary – Living Abroad
- •Speaking - Making small talk
- •Writing - Formal and Informal emails
- •Case Study –Global Recruit
- •2. Dealing with customers
- •2.1 About Business – The shopping experience
- •2.2 Vocabulary – Telephoning and customer care
- •2.4 Speaking – Telephoning – handling complaints
- •2.5 Writing – Dealing with an email of complaint
- •2.6 Case Study – The Panorama Conference
- •3. Operations
- •3.1 About Business –Lean manufacturing
- •3.2 Vocabulary –Trends and planning
- •3.4 Speaking – Presentations – signposts and stepping stones
- •3.5 Writing – Instructions and procedures for an exhibition stand
- •3.6 Case Study - ScotAir
- •4. Success stories
- •4.1 About Business – Business leaders and success stories
- •4.2 Vocabulary – Describing yourself and being successful
- •4.4 Speaking –Appraisals
- •4.5 Writing – Profiles of business leaders
- •4.6 Case Study – The English Academy
- •5. Selling
- •5.1 About Business - Advertising
- •5.2 Vocabulary - Buying and selling
- •5.4 Speaking – Negotiating
- •5.5 Writing – Negotiating by email
- •5.6 Case Study - Coolhunters
- •6. The organisation
- •6.1 About Business – Entrepreneurs
- •6.2 Vocabulary - Types of companies
- •6.4 Speaking – Interrupting in meetings
- •6.5 Writing – Agendas and action minutes
- •6.6 Case Study – Soup kitchen vs Gourmet to go
- •7. The stock markets
- •7.1 About Business
- •7.2 Vocabulary –Dealing with figures
- •7.4 Speaking – Negotiations – making offers, agreeing deadlines
- •7.5 Writing – Describing figures
- •7.6 Case Study – Trading stocks
- •8. Going global
- •8.1 About Business – Franchising
- •8.2 Vocabulary – Setting up a franchise
- •8.4 Speaking – Presentations – handling questions
- •8.5 Writing – Reports of recommendation
- •8.6 Case Study – Choosing a franchise
3. Operations
3.1 About Business –Lean manufacturing
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to give people work and pay them a person, company, or organization that employs people someone who is paid to work for someone else |
давать работу работодатель работник |
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to completely get rid of or remove a fault or a lack of something that means that something is not perfect |
устранять недостатки, изъяны |
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components which don’t work properly, or are not made correctly |
неисправные детали |
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a large building for storing large quantities of goods |
Склад |
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to make the value of goods and services that company sells in a particular period of time become bigger |
повышать оборот |
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to bring a system into action or to put system into practice |
вводить систему в действие |
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economical production without wasting money or resources |
экономное производство |
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to continue making something better without stopping |
непрерывное улучшение |
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to support and be willing to work very hard according to a philosophy of continuous improvement of working practices |
быть преданным кайдзен (философия постоянного улучшения) |
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if goods are produced or bought using a just-in-time system, they are produced or bought just before they are needed so that the company does not have to store things for a long time |
"точно в срок [вовремя]", "точно по графику" |
3.2 Vocabulary –Trends and planning
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to go further in the same direction a general tendency in the way a situation is changing or developing |
поддерживать тенденцию |
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the figures which characterize the company’s activities which have taken place not long time ago |
недавние показатели |
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to continue to be in the same state or condition without changes |
оставаться неизменным |
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companies which provide products or services at a lower price than other companies on this market |
конкуренты, которые продают или предлагают бюджетные товары или услуги |
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to establish / start new business, which is a daughter company of a bigger one |
основать дочернее предприятие |
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to increase |
Увеличиваться |
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to decrease |
Уменьшаться |
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resources that can be used |
доступные ресурсы |
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a very important event in the development of something |
важная дата, событие |
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to identify or specify a certain date or time by which some work or project should be finished |
назначать конечный срок выполнения работы |