- •Living abroad pre-intermediate
- •About Business - Working Abroad
- •Vocabulary – Living Abroad
- •Speaking - Making small talk
- •Writing - Formal and Informal emails
- •Case Study –Global Recruit
- •2. Dealing with customers
- •2.1 About Business – The shopping experience
- •2.2 Vocabulary – Telephoning and customer care
- •2.4 Speaking – Telephoning – handling complaints
- •2.5 Writing – Dealing with an email of complaint
- •2.6 Case Study – The Panorama Conference
- •3. Operations
- •3.1 About Business –Lean manufacturing
- •3.2 Vocabulary –Trends and planning
- •3.4 Speaking – Presentations – signposts and stepping stones
- •3.5 Writing – Instructions and procedures for an exhibition stand
- •3.6 Case Study - ScotAir
- •4. Success stories
- •4.1 About Business – Business leaders and success stories
- •4.2 Vocabulary – Describing yourself and being successful
- •4.4 Speaking –Appraisals
- •4.5 Writing – Profiles of business leaders
- •4.6 Case Study – The English Academy
- •5. Selling
- •5.1 About Business - Advertising
- •5.2 Vocabulary - Buying and selling
- •5.4 Speaking – Negotiating
- •5.5 Writing – Negotiating by email
- •5.6 Case Study - Coolhunters
- •6. The organisation
- •6.1 About Business – Entrepreneurs
- •6.2 Vocabulary - Types of companies
- •6.4 Speaking – Interrupting in meetings
- •6.5 Writing – Agendas and action minutes
- •6.6 Case Study – Soup kitchen vs Gourmet to go
- •7. The stock markets
- •7.1 About Business
- •7.2 Vocabulary –Dealing with figures
- •7.4 Speaking – Negotiations – making offers, agreeing deadlines
- •7.5 Writing – Describing figures
- •7.6 Case Study – Trading stocks
- •8. Going global
- •8.1 About Business – Franchising
- •8.2 Vocabulary – Setting up a franchise
- •8.4 Speaking – Presentations – handling questions
- •8.5 Writing – Reports of recommendation
- •8.6 Case Study – Choosing a franchise
2.5 Writing – Dealing with an email of complaint
WORD |
DEFINITION |
TRANSLATION |
|
to write concerning or involving a problem |
писать в связи с проблемой |
|
to experience problem = to face unexpectedly |
наткнуться на проблему |
|
to be placed in a state of temporary postponement or delay |
быть приостановленным, отложенным |
|
money cannot be paid back to you |
не подлежащий возврату |
|
instead of someone, or as their representative |
от имени |
|
to make problems which annoy or affect somebody |
послужить причиной / создавать неудобства |
|
to take an apology that is honest and true, based on what a person really feel and believe |
принять искренние извинения |
|
to write something in reply to a letter that you have received |
написать в ответ |
|
to take more or less money than the product or service really costs |
запросить неправильную цену |
|
to find the answer or solution to; to solve a particular example of a situation |
разрешить дело (конкретную проблему) |
2.6 Case Study – The Panorama Conference
|
to offer rooms, equipment, or services that are provided for a particular purpose |
предлагать услуги/удобства |
|
a hotel which was repaired and returned to its original condition |
недавно отреставрированный отель |
|
a letter where a person expresses his/her dissatisfaction about a product or service |
письмо-жалоба |
|
to react and satisfy fair complaints (based on real reason) |
удовлетворять справедливые жалобы |
|
to run, conduct or lead a conference in a particular place or at a particular time |
проводить конференцию |
|
to live in one room with somebody else |
делить с кем-то комнату |
|
causing problems, often in a way that is annoying |
неудобный |
|
additional covers for bed, usually made of wool |
дополнительные одеяла |
|
making a lot of noise |
Громкий |