- •Living abroad pre-intermediate
- •About Business - Working Abroad
- •Vocabulary – Living Abroad
- •Speaking - Making small talk
- •Writing - Formal and Informal emails
- •Case Study –Global Recruit
- •2. Dealing with customers
- •2.1 About Business – The shopping experience
- •2.2 Vocabulary – Telephoning and customer care
- •2.4 Speaking – Telephoning – handling complaints
- •2.5 Writing – Dealing with an email of complaint
- •2.6 Case Study – The Panorama Conference
- •3. Operations
- •3.1 About Business –Lean manufacturing
- •3.2 Vocabulary –Trends and planning
- •3.4 Speaking – Presentations – signposts and stepping stones
- •3.5 Writing – Instructions and procedures for an exhibition stand
- •3.6 Case Study - ScotAir
- •4. Success stories
- •4.1 About Business – Business leaders and success stories
- •4.2 Vocabulary – Describing yourself and being successful
- •4.4 Speaking –Appraisals
- •4.5 Writing – Profiles of business leaders
- •4.6 Case Study – The English Academy
- •5. Selling
- •5.1 About Business - Advertising
- •5.2 Vocabulary - Buying and selling
- •5.4 Speaking – Negotiating
- •5.5 Writing – Negotiating by email
- •5.6 Case Study - Coolhunters
- •6. The organisation
- •6.1 About Business – Entrepreneurs
- •6.2 Vocabulary - Types of companies
- •6.4 Speaking – Interrupting in meetings
- •6.5 Writing – Agendas and action minutes
- •6.6 Case Study – Soup kitchen vs Gourmet to go
- •7. The stock markets
- •7.1 About Business
- •7.2 Vocabulary –Dealing with figures
- •7.4 Speaking – Negotiations – making offers, agreeing deadlines
- •7.5 Writing – Describing figures
- •7.6 Case Study – Trading stocks
- •8. Going global
- •8.1 About Business – Franchising
- •8.2 Vocabulary – Setting up a franchise
- •8.4 Speaking – Presentations – handling questions
- •8.5 Writing – Reports of recommendation
- •8.6 Case Study – Choosing a franchise
Speaking - Making small talk
WORD |
DEFINITION |
TRANSLATION |
|
helpful pieces of advice |
полезные советы |
|
to create an unusual, interesting, and special way of doing something |
выработать специальную технику |
|
meeting other people involved in the same kind of work or belonging to the same community, to share information, support each other etc |
социальное/корпоративное налаживание контактов |
|
to be special or unusual = only one in this kind |
Уникальный |
|
to make someone notice or pay attention to something |
привлекать внимание |
|
something that you say or do to make people less nervous when they first meet |
слово (действие) снимающее напряжение (в разговоре) |
|
a topic of conversation which is not likely to upset anyone or make people argue |
безопасная тема для разговора |
|
to have the same interests or opinions as someone else |
иметь что-то общее |
|
a topic which is good enough for a particular conversation |
приемлемый для разговора |
|
to make the conversation begin by saying something first |
начать разговор |
Writing - Formal and Informal emails
WORD |
DEFINITION |
TRANSLATION |
|
to get a letter on your computer |
получить письмо |
|
relating to a particular subject |
относительно, по отношению |
|
feeling that you want to thank someone because of something kind that they have done - used to ask for something |
Я бы был/была благодарна, если бы… |
|
used when asking politely if you can do or have something |
Возможно ли, что бы Вы…? |
|
used when asking politely if you can do or have something |
Не могли бы Вы…? |
|
something that you say or write to show that you are sorry for doing something wrong |
Примите мои извинения. |
|
I’m excited and pleased about meeting you in the future |
С нетерпением жду встречи. |
|
good wishes - used when sending your good wishes to someone or when ending a short letter or message |
С наилучшими пожеланиями |
|
to add the list of the subjects to be discussed to an e-mail |
прикрепить повестку дня к письму |
|
to make an arrangement which you make so that a place in a hotel, is kept for you at a particular time in the future in a hotel somewhere near |
зарезервировать номер в отели неподалеку |