 
        
        - •Living abroad pre-intermediate
- •About Business - Working Abroad
- •Vocabulary – Living Abroad
- •Speaking - Making small talk
- •Writing - Formal and Informal emails
- •Case Study –Global Recruit
- •2. Dealing with customers
- •2.1 About Business – The shopping experience
- •2.2 Vocabulary – Telephoning and customer care
- •2.4 Speaking – Telephoning – handling complaints
- •2.5 Writing – Dealing with an email of complaint
- •2.6 Case Study – The Panorama Conference
- •3. Operations
- •3.1 About Business –Lean manufacturing
- •3.2 Vocabulary –Trends and planning
- •3.4 Speaking – Presentations – signposts and stepping stones
- •3.5 Writing – Instructions and procedures for an exhibition stand
- •3.6 Case Study - ScotAir
- •4. Success stories
- •4.1 About Business – Business leaders and success stories
- •4.2 Vocabulary – Describing yourself and being successful
- •4.4 Speaking –Appraisals
- •4.5 Writing – Profiles of business leaders
- •4.6 Case Study – The English Academy
- •5. Selling
- •5.1 About Business - Advertising
- •5.2 Vocabulary - Buying and selling
- •5.4 Speaking – Negotiating
- •5.5 Writing – Negotiating by email
- •5.6 Case Study - Coolhunters
- •6. The organisation
- •6.1 About Business – Entrepreneurs
- •6.2 Vocabulary - Types of companies
- •6.4 Speaking – Interrupting in meetings
- •6.5 Writing – Agendas and action minutes
- •6.6 Case Study – Soup kitchen vs Gourmet to go
- •7. The stock markets
- •7.1 About Business
- •7.2 Vocabulary –Dealing with figures
- •7.4 Speaking – Negotiations – making offers, agreeing deadlines
- •7.5 Writing – Describing figures
- •7.6 Case Study – Trading stocks
- •8. Going global
- •8.1 About Business – Franchising
- •8.2 Vocabulary – Setting up a franchise
- •8.4 Speaking – Presentations – handling questions
- •8.5 Writing – Reports of recommendation
- •8.6 Case Study – Choosing a franchise
8.4 Speaking – Presentations – handling questions
| 
 | As I’ve already said in my speech | Как я уже упоминал в своей речи | 
| 
 | A phrase used to add to a negative statement, to disagree with a negative statement by someone else, or to answer to a question | Нет, наоборот | 
| 
 | I can’t give additional information | Я не могу вдаваться в детали | 
| 
 | A commercial flight that does not make stops | коммерческий рейс, который летит без остановок | 
| 
 | The time when a plane leaves the ground and begins and finishes to fly | взлеты и посадки | 
| 
 | To fly, because you have decided to / because your work requires you to | летать по личным причинам / по работе | 
| 
 | one of the two metal tracks fixed to the ground that trains move along | железная дорога | 
| 
 | to mention something that you have already mentioned | снова обратиться к чему-то | 
| 
 | a plane on which people can travel | пассажирский самолет | 
8.5 Writing – Reports of recommendation
| 
 | A standard that you use to select somebody | критерии отбора | 
| 
 | Salary which is paid and considered to be normal in a small area of a country, city etc | местная зарплата | 
| 
 | Something that makes something better or more successful or on the contrary | преимущества и недостатки | 
| 
 | the basic systems and structures like roads, railways, banks etc in a certain town, city or country | внутренняя инфраструктура | 
| 
 | the state of being able to be found, bought or used | наличие, доступность | 
| 
 | needing something or someone to exist, be successful etc | полностью зависимый от | 
| 
 | if a sum of money covers the cost of something, it is enough to pay for it | покрывать затраты | 
| 
 | to pay attention to something and consider it | принять во внимание | 
| 
 | to recognize and name possible risks correctly | определить возможные риски | 
| 
 | pluses and minuses | плюсы и минусы | 
