 
        
        - •Living abroad pre-intermediate
- •About Business - Working Abroad
- •Vocabulary – Living Abroad
- •Speaking - Making small talk
- •Writing - Formal and Informal emails
- •Case Study –Global Recruit
- •2. Dealing with customers
- •2.1 About Business – The shopping experience
- •2.2 Vocabulary – Telephoning and customer care
- •2.4 Speaking – Telephoning – handling complaints
- •2.5 Writing – Dealing with an email of complaint
- •2.6 Case Study – The Panorama Conference
- •3. Operations
- •3.1 About Business –Lean manufacturing
- •3.2 Vocabulary –Trends and planning
- •3.4 Speaking – Presentations – signposts and stepping stones
- •3.5 Writing – Instructions and procedures for an exhibition stand
- •3.6 Case Study - ScotAir
- •4. Success stories
- •4.1 About Business – Business leaders and success stories
- •4.2 Vocabulary – Describing yourself and being successful
- •4.4 Speaking –Appraisals
- •4.5 Writing – Profiles of business leaders
- •4.6 Case Study – The English Academy
- •5. Selling
- •5.1 About Business - Advertising
- •5.2 Vocabulary - Buying and selling
- •5.4 Speaking – Negotiating
- •5.5 Writing – Negotiating by email
- •5.6 Case Study - Coolhunters
- •6. The organisation
- •6.1 About Business – Entrepreneurs
- •6.2 Vocabulary - Types of companies
- •6.4 Speaking – Interrupting in meetings
- •6.5 Writing – Agendas and action minutes
- •6.6 Case Study – Soup kitchen vs Gourmet to go
- •7. The stock markets
- •7.1 About Business
- •7.2 Vocabulary –Dealing with figures
- •7.4 Speaking – Negotiations – making offers, agreeing deadlines
- •7.5 Writing – Describing figures
- •7.6 Case Study – Trading stocks
- •8. Going global
- •8.1 About Business – Franchising
- •8.2 Vocabulary – Setting up a franchise
- •8.4 Speaking – Presentations – handling questions
- •8.5 Writing – Reports of recommendation
- •8.6 Case Study – Choosing a franchise
7.2 Vocabulary –Dealing with figures
| 
 | almost exact | приблизительно | 
| 
 | the value of the money of one country compared to the money of another country | курс валют | 
| 
 | to keep changing, becoming higher or lower | варьироваться | 
| 
 | being in a bad position a period in a development when nothing happens | неразвивающийся/ период застоя | 
| 
 | to stay at the same point, not to change for some period of time | сохранять стабильность | 
| 
 | previous period of three month | предыдущий квартал | 
| 
 | to become less or to go to a lower level | показывать постепенный спад | 
| 
 | an significant or important rise | значительный рост | 
| 
 | to increase by an unimportant or insignificant amount | незначительно расти/повышаться | 
| 
 | the amount by which the value of the goods that a country sells to other countries is more than the value of the goods it buys from them | положительный торговый баланс | 
7.4 Speaking – Negotiations – making offers, agreeing deadlines
| 
 | We should start discussing business | Нам следует приступить к делу. | 
| 
 | It is impossible to do something, because it is unaccepted | Нельзя так делать. Этого не может быть! | 
| 
 | Used to say you think something is true, although you are uncertain about it | Предположим | 
| 
 | To decide together that payment should be done not later than in 10 days | Согласиться на оплату в течении 10 дней. | 
| 
 | To ask for 2 % moreabove the pay that has been discussed | Запросить дополнительно 2% | 
| 
 | Only if expenses for transportation are included into price | Только если цена включает затраты по транспортировке | 
| 
 | I think we agree on this point | Я думаю, мы договорились. | 
| 
 | If we are satisfied with the features of your product | Если нас удовлетворит качество | 
| 
 | I think that you should offer us more | Боюсь, этого не достаточно | 
| 
 | It was pleasant to work with you | Было приятно иметь дело с Вами… | 
