
- •Contents Section I. Modern business administration
- •Section II. Management information systems
- •Section III. Legal matters
- •Section IV. Business etiquette
- •Section V. Office safety. Stress at work
- •Section VI. Business documentation
- •Section VII. Insurance
- •7.3 Marine Insurance…………………………………………………….. Section VIII. Psychology in work
- •Передмова
- •Section I. Modern business administration Unit 1.1. Responsibility for Office Work
- •1.1.1. Office work
- •Assignments
- •1.1.2. Centralization and Decentralization
- •Centralization of office services
- •Selection of office site
- •Assignments
- •1.1.3. Layout of Office
- •Vocabulary notes
- •Assignments
- •1.1.4. Forms Design and Control
- •Assignments
- •1.1.5. Work Measurement
- •Assignments
- •Unit 1.2. Office Machinery and Equipment
- •1.2.1. Written Communication
- •Dictating machines
- •Facsimile reproduction and transmission
- •Teleprinters and telex systems
- •Real-time systems
- •Assignments
- •1.2.2. Oral Communication Telephone
- •Intercommunication (intercom) systems
- •Staff location or paging systems
- •Assignments
- •1.2.3. Other Office Services Filing
- •Filing equipment
- •Records retention
- •Microphotography
- •Assignments
- •1.2.4. Mailing
- •Reproduction
- •Assignments
- •1.2.5. Data Processing (dp)
- •1.Input
- •2. Storage
- •3. Arithmetic unit (or processing unit)
- •4. Output unit
- •5.Control unit
- •Assignments
- •1.2.6. Some other Terms Used
- •Word processor
- •Assignments
- •1.2.7. Databases
- •Digital Image Processing (dip)
- •Some advantages of dip
- •Assignments
- •1.2.8. The Future of the Office Teleworking
- •The integrated office
- •Assignments
- •1.2.9. Security, Data Protection and Audit
- •Security of information
- •Assignments
- •1.2.10. The Place of Management Services in a Company The data processing (dp) manager
- •A systems analyst
- •A programmer
- •The operations manager
- •Organization of machine room
- •Assignments
- •Section II. Management information systems Unit 2.1. Introduction to mis
- •2.1.1. What is mis?
- •Assignments
- •2.1.2.Management Functions and Levels
- •Assignments
- •2.1.3. The Nature of Planning and Decision Making and the Techniques Available
- •Assignments
- •2.1.4. The Influence of Information Technology (it)
- •Assignments
- •1. What is it?
- •2.1.5.Changes Affecting Organisations
- •Vocabulary notes
- •Assignments
- •Unit 2.2. Information, Data and Communication
- •2.2.1. Information and Management
- •Information Classifications
- •Assignments
- •2.2.2. Data and Information
- •Assignments
- •2.2.3. Characteristics of Good Information
- •Communication Methods
- •Assignments
- •2.2.4. Perception
- •Assignments
- •2.2.5. Communication Systems
- •Assignments
- •2.2.6. Mis Definition
- •Information in Organisations
- •Assignments
- •Unit 2.3.Information Technology and mis
- •2.3.1. What is it?
- •Assignments
- •2.3.2. It and Information Systems
- •Text Handling
- •Teletext/Viewdata
- •Assignments
- •2.3.3. Telecommunications
- •Voice Mail
- •Assignments
- •2.3.4. Tele-conferencing and Video-conferencing
- •Elecronic Data Interchange (edi)
- •Other communication systems
- •Assignments
- •Section III. Legal matters Unit 3.1. Company law
- •3.1.1. Characteristics of a Company
- •Vocabulary notes
- •Assignments
- •3.1.2. Board Meetings
- •1. Board meetings
- •2. Shareholders’ meetings
- •Assignments
- •3.1.3.Shareholders’ Meetings
- •Assignments
- •Golden Tours Limited
- •Vocabulary notes
- •Memorandum
- •3.1.4.Removal of a Director from the Board
- •Assignments
- •Director’s service agreement
- •3.1.5.Unfair Dismissal
- •Assignments
- •3.2.1. Full-time Employment Contract
- •3.2.2. Disciplinary Warnings (verbal and written)
- •3.2.3. Letter of Redundancy
- •3.2.4. Employment Law and Human Resource Terms
- •3.2.5. Employment Discrimination
- •Section IV. Business etiquette Unit 4.1.How to Behave in Business
- •4.1.1.The Rules of Good Business Manners
- •Assignments
- •4.1.2. Dealing with People Face to Face
- •Grammar notes
- •Assignments
- •4.1.3. Dealing with Customers and Suppliers
- •Assignments
- •4.1.4. Handling Conflict
- •Assignments
- •4.1.5. Building Relationships
- •Assignments
- •4.1.6. The Etiquette of Using Mobile Phones
- •Assignments
- •4.1.7. Business Meetings
- •4.1.8. Formal Meetings
- •Assignments
- •4.1.9.Business Meals
- •Assignments
- •4.1.10. Social Occasions
- •Hospitality events
- •Office parties
- •Assignments
- •Unit 4.2. Dealing with Different Cultures
- •4.2.1.Being Courteous toForeign Business People
- •Assignments
- •4.2.2.Dealing with the Americans
- •4.2.3. Dealing with the Japanese
- •Assignments
- •4.2.4. Dealing with the Arabs
- •Ethnic and Religious Differences
- •Assignments
- •4.2.5. Dealing with Continental Europeans
- •Assignments
- •4.2.6.Relationships between Businesses
- •Respect hierarchies
- •Be loyal to your firm
- •Handling complaints
- •Confidential material
- •Assignments
- •4.2.7. Office Rage
- •Assignments
- •Section V. Office safety. Stress at work. Unit 5.1. Office Safety.
- •5.1.1. Housekeeping
- •Assignments
- •5.1.2. Electrical appliances
- •Assignments
- •5.1.3. Dangerous Substances
- •Assignments
- •5.1.4. Fire Precautions
- •Assignments
- •5.1.5. Office Health and Safety Audit
- •Assignments
- •Unit 5.2. Stress at Work
- •5.2.1. What is Stress?
- •Assignments
- •5.2.2. Role Theory
- •Assignments
- •5.2.3. The Effects of Stress
- •Assignments
- •5.2.4. Coping Strategies
- •Assignments
- •Vocabulary notes
- •5.2.5. Priorities in Managing Stress
- •Vocabulary notes
- •Assignments
- •5.2.6. Stress Management and Communication
- •Assignments
- •5.2.7. Stress Management Techniques
- •Assignments
- •5.2.8. Steps to Combat Stress
- •Assignments
- •Section VI. Business documentation Unit 6.1. Business Letters
- •6.1.1. Introduction to Business Letters
- •Parts of a Business Letter
- •Inside Address
- •Introduction
- •Identification Initials
- •Assignments
- •6.1.2. Sample Business Letters
- •6.1.2.1. Job Application Letters1
- •Assignments
- •Job Application Letter (follow-up)
- •Assignments
- •Job Application Letters (unsolicited letter)
- •Assignments
- •Reply to an Unsolicited Letter
- •Assignments
- •Covering Letter
- •Assignments
- •CurriculumVitae
- •Example cv wendy benson
- •Assignments
- •6.1.2.2. Complaint Letters
- •Complaint about Truck’s Breakdown
- •Assignments
- •Reply to Complaint about Delay in Submiting Technical Documentation
- •Assignments
- •Complaint about Damage
- •Assignments
- •Reply to Complaint about Damage
- •Assignments
- •Reply to Complaint about Bad Workmanship
- •Assignments
- •Reply to Complaint about Non-delivery
- •Assignments
- •Points to Remember
- •6.1.2.3. Banking Request for a Standing Order
- •Assignments
- •Credit (request for general credit facilities)
- •Assignments
- •Refusal of Credit Facilities
- •Assignments
- •Credit Denied
- •Assignments
- •Credit Granted
- •Assignments
- •Assignments
- •Credit (referee’s reply)
- •Assignments
- •Credit (enquiry agent’s reply)
- •Assignments
- •6.1.2.4. Payment Payment (request for an extension)
- •Vocabulary notes
- •Assignments
- •Payment (offer of a compromise)
- •Assignments
- •Payment (reply to second request)
- •Assignments
- •Payment (third request, final demand)
- •Assignments
- •Error: Mistake in Payment
- •Assignments
- •Collection Letter(first request)
- •Assignments
- •Collection Letter (subsequent requests)
- •Assignments
- •6.1.2.5. Insurance Request for Comprehensive Insurance
- •Assignments
- •Reply to Claim for Fire Damage
- •Assignments
- •Transportation and Shipping
- •Assignments
- •6.1.2.6.Miscellaneous Replies and Quotations
- •Assignments
- •Delay in Delivery
- •Assignments
- •Quotation of Terms
- •Assignments
- •Placing an Order (covering letter)
- •Assignments
- •Rendering Technical Assistance
- •Assignments
- •Reply to Request to Eliminate the Breakdown of the Generator
- •Assignments
- •Tenders for the Construction Works
- •Assignments
- •Letter of Acknowledgment
- •Assignments
- •Letter of Appreciation
- •Assignments
- •Letter of Recommendation
- •Assignments
- •Reservation Letter
- •Assignments
- •Assignments
- •Letter of Resignation
- •Assignments
- •Unit 6.2. Other Business Documents
- •6.2.1. The Memorandum
- •6.2.2. Sample Memorandums Sample Memorandum 1
- •Sample Memorandums 2
- •Sample Memorandums 3
- •Interoffice message
- •Assignments
- •Sample Memorandum 4
- •Assignments
- •Sample Memorandum 5
- •Visit of a customer
- •Assignments
- •Sample Memorandum 6
- •Industrial change
- •Assignments
- •Sample Memorandum 7 Redundancies
- •Assignments
- •Sample Memorandum 8
- •Assignments
- •6.2.3. Minutes
- •Assignments
- •14 In suite 15, administration building
- •Assignments
- •Assignments
- •6.2.4. Report Writing
- •Setting the objective
- •Researching and organising information
- •1. Decide what information you need
- •2. Collect the material
- •3.Collate the information
- •4. Sort it into groups
- •Structuring the report
- •Writing in a clear style
- •Using correct English
- •Adding the finishing touches
- •Assignments
- •6.2.5. Sample Reports Sample Report 1
- •Market research summary
- •1. Sales
- •2.Advertising
- •3. Competition
- •4. Finance
- •Assignments
- •Sample Report 2
- •Report on Internet sales
- •Assignments
- •Sample report 3 Advertising agency’s report
- •Preliminary Market Research Report for Katz Electrical Ltd
- •Assignments
- •6.2.6. Documents Used in Transportation of Goods Road, Rail, and Air Transport
- •Road transport
- •Documentation
- •Rail transport
- •Documentation
- •Documentation
- •General
- •Assignments
- •Shipping
- •Types of vessel
- •Containers services
- •Shipping documentation
- •Shipping Liabilities
- •Vocabulary notes
- •Assignments
- •6.2.7. Essential Features of Contract
- •Assignments
- •Terms of Payment
- •Assignments
- •Terms of Delivery
- •Incoterms
- •Insurance of Goods
- •Assignments
- •Force Majeure
- •Assignments
- •Claims and Sanctions
- •Claim Procedure
- •Ways of Settling a Claim
- •Assignments
- •6. Packing and Marking
- •7. Terms of Payment
- •8. Sanctions and claims
- •9. Force majeure
- •Settlement of disputes and arbitration
- •11. Miscellaneous
- •Legal Addresses of the Parties
- •Assignments
- •Sample Contract 2
- •Article 1
- •Article 2
- •Article 3
- •Article 4
- •Article 5
- •Article 6
- •Article 7
- •Article 8
- •Article 9
- •Article 10
- •Article 11
- •Article 12
- •Assignments
- •Article 4
- •Article 5
- •Article 6
- •Article 7
- •Article 8
- •Section VII. Insurance
- •7.1. Insurance Procedures
- •Fire and Accident Insurance
- •Assignments
- •7.2. Accident Insurance
- •Assignments
- •7.3. Marine insurance
- •Marine Insurance Policies
- •Assignments
- •Section VIII. Psychology in work.
- •8.1. Psychological Theories about Unemployment and Retirement
- •Assignments
- •8.2. Retirement and Responsibility
- •Assignments
- •8.3. Leadership
- •Assignments
- •8.4. Choosing People for Jobs
- •Assignments
- •Список літератури
- •Dictionaries
3.1.2. Board Meetings
There are two basic forms of company meetings:
1. Board meetings
2. Shareholders’ meetings
Board meetings are attended by the directors of the company. Day to day business decisions are usually taken at board meetings. Matters to be decided upon are put to the meeting in the form of ‘resolutions’, each director present casting a vote for or against each resolution being considered. (Voting is usually by a ‘show of hands’.) Whether or not a resolution is passed depends on whether the majority of votes are in favour of or against that resolution. In other words the decision is made by a simple majority. Multi-national companies with directors located internationally often stipulate in their articles that board meetings may be validly held by means of telephone or audio-visual conferencing as well as via the internet.
Any director can call a board meeting on reasonable notice to all the other directors. Board meetings are therefore often convened at short notice. A written record is made of matters discussed and of resolutions considered at a board meeting. This record is known as the ‘minutes’ of the meeting.
Assignments
I. Memorize the following words and phrases from the text:
to cast vote |
проголосувати, подавати голос (на виборах) |
voting by a show of hands |
голосування підняттям рук |
to pass a resolution |
ухвалювати рішення (резолюцію) |
notice |
оголошення, повідомлення |
at short notice |
негайно |
to convene a meeting |
скликати збори |
board meeting |
засідання правління |
shareholders meeting |
збори акціонерів |
II. Study the use of italicized words in different phrases. Use them in sentences:
~ Vote ~ |
|
open ~ ; |
відкрите голосування |
roll-call ~ ; |
поіменне голосування |
secret ~ ; |
таємне голосування |
~ by proxy |
голосування за дорученням |
to put to the ~ ; |
ставити на голосування |
to count the ~ s ; |
підраховувати голоси |
~ to vote ~ |
|
~ for |
голосувати за |
~ against |
голосувати проти |
~ meeting ~ |
|
panel ~ ; |
нарада експертів |
to adjourn a ~ ; |
відкладати збори |
to declare a ~ adjourned
|
оголошувати про перенесення зборів |
to declare a ~ closed to declare a ~ opened |
закривати збори відкривати збори |
to hold a ~ ; |
проводити збори |
to open a ~ |
відкривати збори |
to postpone a ~ ; |
відстрочувати збори |
to resume a ~ ; |
поновлювати засідання |
to take part in a ~ ; |
брати участь у зборах |
III. A company named Golden Tours Limited (“Golden Tours”) is planning to hold its first board meeting. It has two directors, namely John Richardson and Tony Randell. Acting as a Golden Tours’ lawyer you are asked to prepare the minutes for the first board meeting of the company taking account of the following specific instructions.
Client Instructions
• Another director is to be appointed, namely Mr. David Kent of 4 Kensington Palace Gardens, London, W2 4AJ
• The name of the company is to be changed from Golden Tours Limited to Premium Tours.
Task
Complete the minutes of the company’s first board meeting by selecting the most appropriate word from the list below to place in each correspondingly numbered space in the draft minutes given below:
1. (a) restitution (b) resolution (c) resolved (d) determined |
5. (a) collated (b) convened (c) assembled (d) accumulated |
2. (a) employed (b) appointed (c) selected (d) commissioned |
6. (a) given (b) provided (c) catered (d) supplied |
3. (a) classified (b) head (c) official (d) registered |
7. (a) intentions (b) proposals (c) resolve (d) resolutions |
4. (a) disclosed (b) indicated (c ) presented (d) represented |
8. (a) declared (b) proclaimed (c) affirmed (d)publicised |
Now name yourself as the company’s solicitor by entering your own name in box “A” of paragraph 2 of the minutes of the board meeting.
GOLDEN TOURS
Minutes of the first meeting of the board of directors of Golden Tours Limited (‘the company’) held at 44 Princess Diana Walk, South Kensington, London, W2 3SL. 15 May 20… at 10.00 a. m.
Present: John Richardson
Tony Randell
In Attendance: Susan Greenfield
1. John Richardson and Tony Randell accepted office as directors of the company. It was resolved that John Richardson be appointed Chairman of the board.
2. It was [1]_________________ that [A]___________be appointed solicitor to the company.
3. It was resolved that Susan Greenfield be [2]_________________ secretary of the company.
4. It was resolved that the [3]_________________office be at 44 Princess Diana Walk, South Kensington, London, W2 3 SL.
5. It was resolved that the quorum necessary for the transaction of the business of the directors should be two directors personally present.
6. A draft notice of an extraordinary general meeting of the company was [4]_____________ to the meeting and approved. It was further resolved that such meeting be [5]_____________and that notice of this be [6]____________ forthwith to the shareholders.
7. The meeting thereupon adjourned. Upon resumption it was reported that the [7]____________ set out in the notice of the extraordinary general meeting had been passed respectively as ordinary and special resolutions of the company.
8. Upon there being no further competent business the meeting was then [8]_____ closed by the Chairman.
Chairman
IV. Answer the following questions relating to the above text on board meetings and on the minutes you have just finalised.
1. What is meant by convening a meeting?
2. What is meant by a simple majority?
3. What is meant by a vote being taken on a show of hands?
4. Why do you think multi-national companies sometimes conduct board meetings by audiovisual conferencing?
5. Suggest one reason why a director may wish to call board meeting.
6. What is a quorum?
V. Translate into English:
1. На зборах правління мають бути присутніми директори компанії.
2. На зборах правління приймаються головні рішення стосовно компанії.
3. Кожен директор має один голос.
4. Тільки директори компанії можуть голосувати на зборах правління.
5. Резолюції ухвалюються простою більшістю.
6. Кворум - це мінімальна кількість людей, які мають бути присутніми на зборах, щоб прийняті рішення вважались правочинними.