- •Contents Section I. Modern business administration
- •Section II. Management information systems
- •Section III. Legal matters
- •Section IV. Business etiquette
- •Section V. Office safety. Stress at work
- •Section VI. Business documentation
- •Section VII. Insurance
- •7.3 Marine Insurance…………………………………………………….. Section VIII. Psychology in work
- •Передмова
- •Section I. Modern business administration Unit 1.1. Responsibility for Office Work
- •1.1.1. Office work
- •Assignments
- •1.1.2. Centralization and Decentralization
- •Centralization of office services
- •Selection of office site
- •Assignments
- •1.1.3. Layout of Office
- •Vocabulary notes
- •Assignments
- •1.1.4. Forms Design and Control
- •Assignments
- •1.1.5. Work Measurement
- •Assignments
- •Unit 1.2. Office Machinery and Equipment
- •1.2.1. Written Communication
- •Dictating machines
- •Facsimile reproduction and transmission
- •Teleprinters and telex systems
- •Real-time systems
- •Assignments
- •1.2.2. Oral Communication Telephone
- •Intercommunication (intercom) systems
- •Staff location or paging systems
- •Assignments
- •1.2.3. Other Office Services Filing
- •Filing equipment
- •Records retention
- •Microphotography
- •Assignments
- •1.2.4. Mailing
- •Reproduction
- •Assignments
- •1.2.5. Data Processing (dp)
- •1.Input
- •2. Storage
- •3. Arithmetic unit (or processing unit)
- •4. Output unit
- •5.Control unit
- •Assignments
- •1.2.6. Some other Terms Used
- •Word processor
- •Assignments
- •1.2.7. Databases
- •Digital Image Processing (dip)
- •Some advantages of dip
- •Assignments
- •1.2.8. The Future of the Office Teleworking
- •The integrated office
- •Assignments
- •1.2.9. Security, Data Protection and Audit
- •Security of information
- •Assignments
- •1.2.10. The Place of Management Services in a Company The data processing (dp) manager
- •A systems analyst
- •A programmer
- •The operations manager
- •Organization of machine room
- •Assignments
- •Section II. Management information systems Unit 2.1. Introduction to mis
- •2.1.1. What is mis?
- •Assignments
- •2.1.2.Management Functions and Levels
- •Assignments
- •2.1.3. The Nature of Planning and Decision Making and the Techniques Available
- •Assignments
- •2.1.4. The Influence of Information Technology (it)
- •Assignments
- •1. What is it?
- •2.1.5.Changes Affecting Organisations
- •Vocabulary notes
- •Assignments
- •Unit 2.2. Information, Data and Communication
- •2.2.1. Information and Management
- •Information Classifications
- •Assignments
- •2.2.2. Data and Information
- •Assignments
- •2.2.3. Characteristics of Good Information
- •Communication Methods
- •Assignments
- •2.2.4. Perception
- •Assignments
- •2.2.5. Communication Systems
- •Assignments
- •2.2.6. Mis Definition
- •Information in Organisations
- •Assignments
- •Unit 2.3.Information Technology and mis
- •2.3.1. What is it?
- •Assignments
- •2.3.2. It and Information Systems
- •Text Handling
- •Teletext/Viewdata
- •Assignments
- •2.3.3. Telecommunications
- •Voice Mail
- •Assignments
- •2.3.4. Tele-conferencing and Video-conferencing
- •Elecronic Data Interchange (edi)
- •Other communication systems
- •Assignments
- •Section III. Legal matters Unit 3.1. Company law
- •3.1.1. Characteristics of a Company
- •Vocabulary notes
- •Assignments
- •3.1.2. Board Meetings
- •1. Board meetings
- •2. Shareholders’ meetings
- •Assignments
- •3.1.3.Shareholders’ Meetings
- •Assignments
- •Golden Tours Limited
- •Vocabulary notes
- •Memorandum
- •3.1.4.Removal of a Director from the Board
- •Assignments
- •Director’s service agreement
- •3.1.5.Unfair Dismissal
- •Assignments
- •3.2.1. Full-time Employment Contract
- •3.2.2. Disciplinary Warnings (verbal and written)
- •3.2.3. Letter of Redundancy
- •3.2.4. Employment Law and Human Resource Terms
- •3.2.5. Employment Discrimination
- •Section IV. Business etiquette Unit 4.1.How to Behave in Business
- •4.1.1.The Rules of Good Business Manners
- •Assignments
- •4.1.2. Dealing with People Face to Face
- •Grammar notes
- •Assignments
- •4.1.3. Dealing with Customers and Suppliers
- •Assignments
- •4.1.4. Handling Conflict
- •Assignments
- •4.1.5. Building Relationships
- •Assignments
- •4.1.6. The Etiquette of Using Mobile Phones
- •Assignments
- •4.1.7. Business Meetings
- •4.1.8. Formal Meetings
- •Assignments
- •4.1.9.Business Meals
- •Assignments
- •4.1.10. Social Occasions
- •Hospitality events
- •Office parties
- •Assignments
- •Unit 4.2. Dealing with Different Cultures
- •4.2.1.Being Courteous toForeign Business People
- •Assignments
- •4.2.2.Dealing with the Americans
- •4.2.3. Dealing with the Japanese
- •Assignments
- •4.2.4. Dealing with the Arabs
- •Ethnic and Religious Differences
- •Assignments
- •4.2.5. Dealing with Continental Europeans
- •Assignments
- •4.2.6.Relationships between Businesses
- •Respect hierarchies
- •Be loyal to your firm
- •Handling complaints
- •Confidential material
- •Assignments
- •4.2.7. Office Rage
- •Assignments
- •Section V. Office safety. Stress at work. Unit 5.1. Office Safety.
- •5.1.1. Housekeeping
- •Assignments
- •5.1.2. Electrical appliances
- •Assignments
- •5.1.3. Dangerous Substances
- •Assignments
- •5.1.4. Fire Precautions
- •Assignments
- •5.1.5. Office Health and Safety Audit
- •Assignments
- •Unit 5.2. Stress at Work
- •5.2.1. What is Stress?
- •Assignments
- •5.2.2. Role Theory
- •Assignments
- •5.2.3. The Effects of Stress
- •Assignments
- •5.2.4. Coping Strategies
- •Assignments
- •Vocabulary notes
- •5.2.5. Priorities in Managing Stress
- •Vocabulary notes
- •Assignments
- •5.2.6. Stress Management and Communication
- •Assignments
- •5.2.7. Stress Management Techniques
- •Assignments
- •5.2.8. Steps to Combat Stress
- •Assignments
- •Section VI. Business documentation Unit 6.1. Business Letters
- •6.1.1. Introduction to Business Letters
- •Parts of a Business Letter
- •Inside Address
- •Introduction
- •Identification Initials
- •Assignments
- •6.1.2. Sample Business Letters
- •6.1.2.1. Job Application Letters1
- •Assignments
- •Job Application Letter (follow-up)
- •Assignments
- •Job Application Letters (unsolicited letter)
- •Assignments
- •Reply to an Unsolicited Letter
- •Assignments
- •Covering Letter
- •Assignments
- •CurriculumVitae
- •Example cv wendy benson
- •Assignments
- •6.1.2.2. Complaint Letters
- •Complaint about Truck’s Breakdown
- •Assignments
- •Reply to Complaint about Delay in Submiting Technical Documentation
- •Assignments
- •Complaint about Damage
- •Assignments
- •Reply to Complaint about Damage
- •Assignments
- •Reply to Complaint about Bad Workmanship
- •Assignments
- •Reply to Complaint about Non-delivery
- •Assignments
- •Points to Remember
- •6.1.2.3. Banking Request for a Standing Order
- •Assignments
- •Credit (request for general credit facilities)
- •Assignments
- •Refusal of Credit Facilities
- •Assignments
- •Credit Denied
- •Assignments
- •Credit Granted
- •Assignments
- •Assignments
- •Credit (referee’s reply)
- •Assignments
- •Credit (enquiry agent’s reply)
- •Assignments
- •6.1.2.4. Payment Payment (request for an extension)
- •Vocabulary notes
- •Assignments
- •Payment (offer of a compromise)
- •Assignments
- •Payment (reply to second request)
- •Assignments
- •Payment (third request, final demand)
- •Assignments
- •Error: Mistake in Payment
- •Assignments
- •Collection Letter(first request)
- •Assignments
- •Collection Letter (subsequent requests)
- •Assignments
- •6.1.2.5. Insurance Request for Comprehensive Insurance
- •Assignments
- •Reply to Claim for Fire Damage
- •Assignments
- •Transportation and Shipping
- •Assignments
- •6.1.2.6.Miscellaneous Replies and Quotations
- •Assignments
- •Delay in Delivery
- •Assignments
- •Quotation of Terms
- •Assignments
- •Placing an Order (covering letter)
- •Assignments
- •Rendering Technical Assistance
- •Assignments
- •Reply to Request to Eliminate the Breakdown of the Generator
- •Assignments
- •Tenders for the Construction Works
- •Assignments
- •Letter of Acknowledgment
- •Assignments
- •Letter of Appreciation
- •Assignments
- •Letter of Recommendation
- •Assignments
- •Reservation Letter
- •Assignments
- •Assignments
- •Letter of Resignation
- •Assignments
- •Unit 6.2. Other Business Documents
- •6.2.1. The Memorandum
- •6.2.2. Sample Memorandums Sample Memorandum 1
- •Sample Memorandums 2
- •Sample Memorandums 3
- •Interoffice message
- •Assignments
- •Sample Memorandum 4
- •Assignments
- •Sample Memorandum 5
- •Visit of a customer
- •Assignments
- •Sample Memorandum 6
- •Industrial change
- •Assignments
- •Sample Memorandum 7 Redundancies
- •Assignments
- •Sample Memorandum 8
- •Assignments
- •6.2.3. Minutes
- •Assignments
- •14 In suite 15, administration building
- •Assignments
- •Assignments
- •6.2.4. Report Writing
- •Setting the objective
- •Researching and organising information
- •1. Decide what information you need
- •2. Collect the material
- •3.Collate the information
- •4. Sort it into groups
- •Structuring the report
- •Writing in a clear style
- •Using correct English
- •Adding the finishing touches
- •Assignments
- •6.2.5. Sample Reports Sample Report 1
- •Market research summary
- •1. Sales
- •2.Advertising
- •3. Competition
- •4. Finance
- •Assignments
- •Sample Report 2
- •Report on Internet sales
- •Assignments
- •Sample report 3 Advertising agency’s report
- •Preliminary Market Research Report for Katz Electrical Ltd
- •Assignments
- •6.2.6. Documents Used in Transportation of Goods Road, Rail, and Air Transport
- •Road transport
- •Documentation
- •Rail transport
- •Documentation
- •Documentation
- •General
- •Assignments
- •Shipping
- •Types of vessel
- •Containers services
- •Shipping documentation
- •Shipping Liabilities
- •Vocabulary notes
- •Assignments
- •6.2.7. Essential Features of Contract
- •Assignments
- •Terms of Payment
- •Assignments
- •Terms of Delivery
- •Incoterms
- •Insurance of Goods
- •Assignments
- •Force Majeure
- •Assignments
- •Claims and Sanctions
- •Claim Procedure
- •Ways of Settling a Claim
- •Assignments
- •6. Packing and Marking
- •7. Terms of Payment
- •8. Sanctions and claims
- •9. Force majeure
- •Settlement of disputes and arbitration
- •11. Miscellaneous
- •Legal Addresses of the Parties
- •Assignments
- •Sample Contract 2
- •Article 1
- •Article 2
- •Article 3
- •Article 4
- •Article 5
- •Article 6
- •Article 7
- •Article 8
- •Article 9
- •Article 10
- •Article 11
- •Article 12
- •Assignments
- •Article 4
- •Article 5
- •Article 6
- •Article 7
- •Article 8
- •Section VII. Insurance
- •7.1. Insurance Procedures
- •Fire and Accident Insurance
- •Assignments
- •7.2. Accident Insurance
- •Assignments
- •7.3. Marine insurance
- •Marine Insurance Policies
- •Assignments
- •Section VIII. Psychology in work.
- •8.1. Psychological Theories about Unemployment and Retirement
- •Assignments
- •8.2. Retirement and Responsibility
- •Assignments
- •8.3. Leadership
- •Assignments
- •8.4. Choosing People for Jobs
- •Assignments
- •Список літератури
- •Dictionaries
Article 8
The Customer shall provide the trainees with pocket money and warm (winter) clothes for the whole period of training in Kyiv as well as shall pay the trainees' travelling expenses from the Republic of ...... to Kyiv and back and cover luggage transportation expenses.
The Customer shall pay the trainees insurance expenses against accidents and illness for the period of their stay in Kyiv.
Article 9
The Customer may recall their trainees from Ukraine either at his own discretion or at the Supplier's request and replace them by others, and the parties shall inform each other both of a withdrawal and replacement in writing. The expenses to be incurred in connection with the withdrawal of a trainee for the reason beyond the Supplier's control shall be borne by the Customer.
Article 10
The Customer shall reimburse the Supplier for the following expenses connected with the upkeep of the trainees at Supplier's enterprises:
a) expenses connected with providing the Customer's trainees with living accommodation, three meals, transport for the trips from their residence to the place of their training and back at the rate of....hryvnas per month for each engineer or technician (foreman) and .....hryvnas per month for worker.
For an incomplete calendar month of training the reimbursement of the expenses incurred shall be effected at the rate of 1/30 (one thirtieth) of the above monthly rates per day.
b) Expenses incurred in connection with trips of the trainees within Ukrainian territory and provision of overalls and extra meals (special meals) to the trainees in the instances stipulated by the norms in force in Ukraine.
The reimbursement of such expenses shall be effected against the actual expenditures incurred.
Article 11
Payments to reimburse expenses on the upkeep of the Customer's trainees at the Supplier's enterprises as well as their trips within the territory of Ukraine during their training shall be effected by the Customer in hryvnas out of the credit granted in accordance with the Agreement between Supplier and Customer........on Economic and Technical Cooperation dated..........against invoices, presented by the Supplier to the Customer through the Suppliers Bank once in three months for the amount of expenditures incurred by the Supplier during past three months.
To effect the above payment the Customer shall establish Letters of Authority with the Supplier's Bank in favour of the Supplier.
Each Letter of Authority shall be established by the Customer within 15 days from the date of the Supplier's notification for the amount, indicated in the notification, and shall be valid for 12 months.
Article 12
The Present Contract shall be valid from the date of signing.
Legal Addresses of the Parties:
Customer.......... Supplier .........
Assignments
I. Memorise the following words and phrases:
trainee |
стажер |
to agree upon |
узгоджувати |
corresponding |
відповідний |
addendum |
додаток |
theoretical classes |
теоретичний курс |
training programme |
програма навчання |
manual |
довідник, підручник |
out-patient treatment |
амбулаторне лікування |
educational qualification |
кваліфікація за освітою |
to be medically examined |
пройти медичне обстеження |
health certificate |
довідка про здоров’я |
fitness |
придатність |
instruction on the industrial safety measures |
інструкція з техніки безпеки |
residence |
місце проживання |
hotel accommodation |
розміщення на проживання в готелі |
accident |
нещасний випадок |
at one’s discretion |
на свій розсуд |
withdrawal |
відкликання |
replacement |
заміна |
to incur expenses |
витрачатися |
to reimburse smb. for the expenses |
відшкодовувати кому-небудь витрати |
upkeep of the trainees |
утримання стажерів |
technician |
технік |
foreman |
виконроб |
expenditures |
витрати |
to effect payment |
здійснювати платіж |
letter of authority |
довіреність, доручення (документ) |
in favour |
на користь кого-небудь |
overall |
спецодяг |
to observe laws |
дотримуватись законів |
II. Suggest the Ukrainian equivalents of the phrases below.
particular care; in accordance with; free of charge; free medical services; industrial experience; to notify smb. of smth; a month in advance; three meals a day; extra meals; travelling expenses; luggage transportation expenses; at the supplier’s request; incomplete calendar month; expenses incurred; the norms in force.
III. Translate into English.
1. Постачальник забезпечує стажерів безкоштовними медичним обслуговуванням за винятком медикаментів (у разі амбулаторного лікування).
2. Постачальник забезпечує стажерів транспортом для поїздок від місця проживання до місця навчання і назад.
3. Замовник відшкодовує постачальнику витрати, пов’язані з утриманням стажерів на підприємствах постачальника.
4. Стажери повинні пройти медичне обстеження і мати довідки про стан здоров’я.
5. Стажери повинні дотримуватись чинних законів країни-поста-чальника та інструкцій з техніки безпеки.
6. Замовник надає Постачальнику список стажерів із зазначенням інформації про їх кваліфікацію за освітою і виробничий досвід.
7. Постачальник забезпечує стажерів розміщенням на проживання в готелі.
8. Навчання стажерів (практичний та теоретичні курси, послуги перекладачів) забезпечується постачальником безкоштовно.
9. Замовник сплачує витрати на страхування стажерів від нещасних випадків.
10. Замовник може відкликати стажерів на свій розсуд і замінити їх іншими.
Sample Contract 3
Kyiv Deсember, 1, 20...
Firm "..........", Kyiv hereinafter referred to as the ‘Supplier" and........, hereinafter referred to as the "Customer" in view of rendering Scientific and technical assistance have signed the Present Contract for the Works in oil and gas prospecting in N. The terms and conditions of the Contract are as follows:
Article I
The Supplier shall render scientific and technical assistance to the Customer in the works in oil and gas prospecting in N....... For this purpose the Supplier shall send to N. his specialists.
Article 2
The number of specialists, their specialities and periods of stay in N shall be stipulated in the Appendix to the present Contract. The Appendix shall form an integral part of the Contract.
Article 3
To ensure successful fulfilment of works in oil and gas prospecting the Customer shall make all necessary arrangements to provide the project with skilled local personnel. For this purpose the Customer shall:
a) employ the required number of qualified engineers, technicians and skilled workers;
b) arrange training of the required number of skilled and semiskilled workers in the training centres of the Customer's country.
