- •Contents Section I. Modern business administration
- •Section II. Management information systems
- •Section III. Legal matters
- •Section IV. Business etiquette
- •Section V. Office safety. Stress at work
- •Section VI. Business documentation
- •Section VII. Insurance
- •7.3 Marine Insurance…………………………………………………….. Section VIII. Psychology in work
- •Передмова
- •Section I. Modern business administration Unit 1.1. Responsibility for Office Work
- •1.1.1. Office work
- •Assignments
- •1.1.2. Centralization and Decentralization
- •Centralization of office services
- •Selection of office site
- •Assignments
- •1.1.3. Layout of Office
- •Vocabulary notes
- •Assignments
- •1.1.4. Forms Design and Control
- •Assignments
- •1.1.5. Work Measurement
- •Assignments
- •Unit 1.2. Office Machinery and Equipment
- •1.2.1. Written Communication
- •Dictating machines
- •Facsimile reproduction and transmission
- •Teleprinters and telex systems
- •Real-time systems
- •Assignments
- •1.2.2. Oral Communication Telephone
- •Intercommunication (intercom) systems
- •Staff location or paging systems
- •Assignments
- •1.2.3. Other Office Services Filing
- •Filing equipment
- •Records retention
- •Microphotography
- •Assignments
- •1.2.4. Mailing
- •Reproduction
- •Assignments
- •1.2.5. Data Processing (dp)
- •1.Input
- •2. Storage
- •3. Arithmetic unit (or processing unit)
- •4. Output unit
- •5.Control unit
- •Assignments
- •1.2.6. Some other Terms Used
- •Word processor
- •Assignments
- •1.2.7. Databases
- •Digital Image Processing (dip)
- •Some advantages of dip
- •Assignments
- •1.2.8. The Future of the Office Teleworking
- •The integrated office
- •Assignments
- •1.2.9. Security, Data Protection and Audit
- •Security of information
- •Assignments
- •1.2.10. The Place of Management Services in a Company The data processing (dp) manager
- •A systems analyst
- •A programmer
- •The operations manager
- •Organization of machine room
- •Assignments
- •Section II. Management information systems Unit 2.1. Introduction to mis
- •2.1.1. What is mis?
- •Assignments
- •2.1.2.Management Functions and Levels
- •Assignments
- •2.1.3. The Nature of Planning and Decision Making and the Techniques Available
- •Assignments
- •2.1.4. The Influence of Information Technology (it)
- •Assignments
- •1. What is it?
- •2.1.5.Changes Affecting Organisations
- •Vocabulary notes
- •Assignments
- •Unit 2.2. Information, Data and Communication
- •2.2.1. Information and Management
- •Information Classifications
- •Assignments
- •2.2.2. Data and Information
- •Assignments
- •2.2.3. Characteristics of Good Information
- •Communication Methods
- •Assignments
- •2.2.4. Perception
- •Assignments
- •2.2.5. Communication Systems
- •Assignments
- •2.2.6. Mis Definition
- •Information in Organisations
- •Assignments
- •Unit 2.3.Information Technology and mis
- •2.3.1. What is it?
- •Assignments
- •2.3.2. It and Information Systems
- •Text Handling
- •Teletext/Viewdata
- •Assignments
- •2.3.3. Telecommunications
- •Voice Mail
- •Assignments
- •2.3.4. Tele-conferencing and Video-conferencing
- •Elecronic Data Interchange (edi)
- •Other communication systems
- •Assignments
- •Section III. Legal matters Unit 3.1. Company law
- •3.1.1. Characteristics of a Company
- •Vocabulary notes
- •Assignments
- •3.1.2. Board Meetings
- •1. Board meetings
- •2. Shareholders’ meetings
- •Assignments
- •3.1.3.Shareholders’ Meetings
- •Assignments
- •Golden Tours Limited
- •Vocabulary notes
- •Memorandum
- •3.1.4.Removal of a Director from the Board
- •Assignments
- •Director’s service agreement
- •3.1.5.Unfair Dismissal
- •Assignments
- •3.2.1. Full-time Employment Contract
- •3.2.2. Disciplinary Warnings (verbal and written)
- •3.2.3. Letter of Redundancy
- •3.2.4. Employment Law and Human Resource Terms
- •3.2.5. Employment Discrimination
- •Section IV. Business etiquette Unit 4.1.How to Behave in Business
- •4.1.1.The Rules of Good Business Manners
- •Assignments
- •4.1.2. Dealing with People Face to Face
- •Grammar notes
- •Assignments
- •4.1.3. Dealing with Customers and Suppliers
- •Assignments
- •4.1.4. Handling Conflict
- •Assignments
- •4.1.5. Building Relationships
- •Assignments
- •4.1.6. The Etiquette of Using Mobile Phones
- •Assignments
- •4.1.7. Business Meetings
- •4.1.8. Formal Meetings
- •Assignments
- •4.1.9.Business Meals
- •Assignments
- •4.1.10. Social Occasions
- •Hospitality events
- •Office parties
- •Assignments
- •Unit 4.2. Dealing with Different Cultures
- •4.2.1.Being Courteous toForeign Business People
- •Assignments
- •4.2.2.Dealing with the Americans
- •4.2.3. Dealing with the Japanese
- •Assignments
- •4.2.4. Dealing with the Arabs
- •Ethnic and Religious Differences
- •Assignments
- •4.2.5. Dealing with Continental Europeans
- •Assignments
- •4.2.6.Relationships between Businesses
- •Respect hierarchies
- •Be loyal to your firm
- •Handling complaints
- •Confidential material
- •Assignments
- •4.2.7. Office Rage
- •Assignments
- •Section V. Office safety. Stress at work. Unit 5.1. Office Safety.
- •5.1.1. Housekeeping
- •Assignments
- •5.1.2. Electrical appliances
- •Assignments
- •5.1.3. Dangerous Substances
- •Assignments
- •5.1.4. Fire Precautions
- •Assignments
- •5.1.5. Office Health and Safety Audit
- •Assignments
- •Unit 5.2. Stress at Work
- •5.2.1. What is Stress?
- •Assignments
- •5.2.2. Role Theory
- •Assignments
- •5.2.3. The Effects of Stress
- •Assignments
- •5.2.4. Coping Strategies
- •Assignments
- •Vocabulary notes
- •5.2.5. Priorities in Managing Stress
- •Vocabulary notes
- •Assignments
- •5.2.6. Stress Management and Communication
- •Assignments
- •5.2.7. Stress Management Techniques
- •Assignments
- •5.2.8. Steps to Combat Stress
- •Assignments
- •Section VI. Business documentation Unit 6.1. Business Letters
- •6.1.1. Introduction to Business Letters
- •Parts of a Business Letter
- •Inside Address
- •Introduction
- •Identification Initials
- •Assignments
- •6.1.2. Sample Business Letters
- •6.1.2.1. Job Application Letters1
- •Assignments
- •Job Application Letter (follow-up)
- •Assignments
- •Job Application Letters (unsolicited letter)
- •Assignments
- •Reply to an Unsolicited Letter
- •Assignments
- •Covering Letter
- •Assignments
- •CurriculumVitae
- •Example cv wendy benson
- •Assignments
- •6.1.2.2. Complaint Letters
- •Complaint about Truck’s Breakdown
- •Assignments
- •Reply to Complaint about Delay in Submiting Technical Documentation
- •Assignments
- •Complaint about Damage
- •Assignments
- •Reply to Complaint about Damage
- •Assignments
- •Reply to Complaint about Bad Workmanship
- •Assignments
- •Reply to Complaint about Non-delivery
- •Assignments
- •Points to Remember
- •6.1.2.3. Banking Request for a Standing Order
- •Assignments
- •Credit (request for general credit facilities)
- •Assignments
- •Refusal of Credit Facilities
- •Assignments
- •Credit Denied
- •Assignments
- •Credit Granted
- •Assignments
- •Assignments
- •Credit (referee’s reply)
- •Assignments
- •Credit (enquiry agent’s reply)
- •Assignments
- •6.1.2.4. Payment Payment (request for an extension)
- •Vocabulary notes
- •Assignments
- •Payment (offer of a compromise)
- •Assignments
- •Payment (reply to second request)
- •Assignments
- •Payment (third request, final demand)
- •Assignments
- •Error: Mistake in Payment
- •Assignments
- •Collection Letter(first request)
- •Assignments
- •Collection Letter (subsequent requests)
- •Assignments
- •6.1.2.5. Insurance Request for Comprehensive Insurance
- •Assignments
- •Reply to Claim for Fire Damage
- •Assignments
- •Transportation and Shipping
- •Assignments
- •6.1.2.6.Miscellaneous Replies and Quotations
- •Assignments
- •Delay in Delivery
- •Assignments
- •Quotation of Terms
- •Assignments
- •Placing an Order (covering letter)
- •Assignments
- •Rendering Technical Assistance
- •Assignments
- •Reply to Request to Eliminate the Breakdown of the Generator
- •Assignments
- •Tenders for the Construction Works
- •Assignments
- •Letter of Acknowledgment
- •Assignments
- •Letter of Appreciation
- •Assignments
- •Letter of Recommendation
- •Assignments
- •Reservation Letter
- •Assignments
- •Assignments
- •Letter of Resignation
- •Assignments
- •Unit 6.2. Other Business Documents
- •6.2.1. The Memorandum
- •6.2.2. Sample Memorandums Sample Memorandum 1
- •Sample Memorandums 2
- •Sample Memorandums 3
- •Interoffice message
- •Assignments
- •Sample Memorandum 4
- •Assignments
- •Sample Memorandum 5
- •Visit of a customer
- •Assignments
- •Sample Memorandum 6
- •Industrial change
- •Assignments
- •Sample Memorandum 7 Redundancies
- •Assignments
- •Sample Memorandum 8
- •Assignments
- •6.2.3. Minutes
- •Assignments
- •14 In suite 15, administration building
- •Assignments
- •Assignments
- •6.2.4. Report Writing
- •Setting the objective
- •Researching and organising information
- •1. Decide what information you need
- •2. Collect the material
- •3.Collate the information
- •4. Sort it into groups
- •Structuring the report
- •Writing in a clear style
- •Using correct English
- •Adding the finishing touches
- •Assignments
- •6.2.5. Sample Reports Sample Report 1
- •Market research summary
- •1. Sales
- •2.Advertising
- •3. Competition
- •4. Finance
- •Assignments
- •Sample Report 2
- •Report on Internet sales
- •Assignments
- •Sample report 3 Advertising agency’s report
- •Preliminary Market Research Report for Katz Electrical Ltd
- •Assignments
- •6.2.6. Documents Used in Transportation of Goods Road, Rail, and Air Transport
- •Road transport
- •Documentation
- •Rail transport
- •Documentation
- •Documentation
- •General
- •Assignments
- •Shipping
- •Types of vessel
- •Containers services
- •Shipping documentation
- •Shipping Liabilities
- •Vocabulary notes
- •Assignments
- •6.2.7. Essential Features of Contract
- •Assignments
- •Terms of Payment
- •Assignments
- •Terms of Delivery
- •Incoterms
- •Insurance of Goods
- •Assignments
- •Force Majeure
- •Assignments
- •Claims and Sanctions
- •Claim Procedure
- •Ways of Settling a Claim
- •Assignments
- •6. Packing and Marking
- •7. Terms of Payment
- •8. Sanctions and claims
- •9. Force majeure
- •Settlement of disputes and arbitration
- •11. Miscellaneous
- •Legal Addresses of the Parties
- •Assignments
- •Sample Contract 2
- •Article 1
- •Article 2
- •Article 3
- •Article 4
- •Article 5
- •Article 6
- •Article 7
- •Article 8
- •Article 9
- •Article 10
- •Article 11
- •Article 12
- •Assignments
- •Article 4
- •Article 5
- •Article 6
- •Article 7
- •Article 8
- •Section VII. Insurance
- •7.1. Insurance Procedures
- •Fire and Accident Insurance
- •Assignments
- •7.2. Accident Insurance
- •Assignments
- •7.3. Marine insurance
- •Marine Insurance Policies
- •Assignments
- •Section VIII. Psychology in work.
- •8.1. Psychological Theories about Unemployment and Retirement
- •Assignments
- •8.2. Retirement and Responsibility
- •Assignments
- •8.3. Leadership
- •Assignments
- •8.4. Choosing People for Jobs
- •Assignments
- •Список літератури
- •Dictionaries
Sample Contract 2
Kyiv November 30, 20…
Firm " ............ ", Kyiv, hereinafter referred to as the "Supplier", on the one part, and .....hereinafter referred to as the "Customer", on the other part, have concluded the present Contract for the following.
Article 1
The Supplier shall at the Customer's request receive during the period of (dates) the Customer's specialists and skilled workers hereinafter referred to as "Trainees" for industrial and technical training at the Supplier's enterprises. In (date) the Supplier shall receive 29 trainees of the Customer for industrial and technical training in Ukraine. The field of their training and the period of their stay in Ukraine are stated in the Appendix which is considered to be an integral part of the present Contract.
In future receiving the Customer's trainees for industrial and technical training in Ukraine shall be agreed upon by the parties; a corresponding Addendum to the present Contract shall be concluded in each particular case.
Article 2
Technical and industrial training of the Customer's trainees shall be carried out in accordance with the programmes to be prepared and agreed upon with the Customer's representatives (the leader of the trainees' team) when the trainees arrive at Ukrainian enterprises where the training will be carried out.
Article 3
Technical and industrial training of the Customer's trainees shall be carried out in Ukrainian language with the help of interpreters.
Article 4
Technical and industrial training of the trainees (practical training and theoretical classes, studies of Ukrainian language, preparation of the training programmes, use of manuals as well as the services of interpreters) shall be provided by the Supplier free of charge.
The Supplier shall provide the trainees with free medical services including hospitalization if necessary, but excluding the cost of medicines (in case of out-patient treatment).
Article 5
The Customer shall send the trainees to Ukraine without their families. Three months before the trainees' arrival in Kyiv the Customer shall submit to the Supplier a list of trainees, indicating the proposed field and speciality of training, details of their educational qualifications and industrial experience in Ukraine.
The Customer shall notify the Supplier of the date of the trainees' departure for Kyiv a month in advance. Before their trip to Kyiv the trainees shall be medically examined and shall have health certificates stating their fitness for the technical and industrial training required in their certain speciality.
Article 6
The trainees shall observe the Ukrainian laws and customs, as well as all rules and regulations in force at the enterprises of training and in hotels. They shall also observe the instructions on the industrial safety measures in the course of training.
Article 7
The Supplier shall provide the trainees with three meals a day as well as with transport for their trips from their residence to the place of training and back. Besides, the trainees shall be provided with overalls and extra meals (special meals) as per the Ukrainian norms in force.
During the technical and industrial training the Supplier shall provide the trainees with hotel accommodation or living accommodation, one room for two trainees.