- •Contents Section I. Modern business administration
- •Section II. Management information systems
- •Section III. Legal matters
- •Section IV. Business etiquette
- •Section V. Office safety. Stress at work
- •Section VI. Business documentation
- •Section VII. Insurance
- •7.3 Marine Insurance…………………………………………………….. Section VIII. Psychology in work
- •Передмова
- •Section I. Modern business administration Unit 1.1. Responsibility for Office Work
- •1.1.1. Office work
- •Assignments
- •1.1.2. Centralization and Decentralization
- •Centralization of office services
- •Selection of office site
- •Assignments
- •1.1.3. Layout of Office
- •Vocabulary notes
- •Assignments
- •1.1.4. Forms Design and Control
- •Assignments
- •1.1.5. Work Measurement
- •Assignments
- •Unit 1.2. Office Machinery and Equipment
- •1.2.1. Written Communication
- •Dictating machines
- •Facsimile reproduction and transmission
- •Teleprinters and telex systems
- •Real-time systems
- •Assignments
- •1.2.2. Oral Communication Telephone
- •Intercommunication (intercom) systems
- •Staff location or paging systems
- •Assignments
- •1.2.3. Other Office Services Filing
- •Filing equipment
- •Records retention
- •Microphotography
- •Assignments
- •1.2.4. Mailing
- •Reproduction
- •Assignments
- •1.2.5. Data Processing (dp)
- •1.Input
- •2. Storage
- •3. Arithmetic unit (or processing unit)
- •4. Output unit
- •5.Control unit
- •Assignments
- •1.2.6. Some other Terms Used
- •Word processor
- •Assignments
- •1.2.7. Databases
- •Digital Image Processing (dip)
- •Some advantages of dip
- •Assignments
- •1.2.8. The Future of the Office Teleworking
- •The integrated office
- •Assignments
- •1.2.9. Security, Data Protection and Audit
- •Security of information
- •Assignments
- •1.2.10. The Place of Management Services in a Company The data processing (dp) manager
- •A systems analyst
- •A programmer
- •The operations manager
- •Organization of machine room
- •Assignments
- •Section II. Management information systems Unit 2.1. Introduction to mis
- •2.1.1. What is mis?
- •Assignments
- •2.1.2.Management Functions and Levels
- •Assignments
- •2.1.3. The Nature of Planning and Decision Making and the Techniques Available
- •Assignments
- •2.1.4. The Influence of Information Technology (it)
- •Assignments
- •1. What is it?
- •2.1.5.Changes Affecting Organisations
- •Vocabulary notes
- •Assignments
- •Unit 2.2. Information, Data and Communication
- •2.2.1. Information and Management
- •Information Classifications
- •Assignments
- •2.2.2. Data and Information
- •Assignments
- •2.2.3. Characteristics of Good Information
- •Communication Methods
- •Assignments
- •2.2.4. Perception
- •Assignments
- •2.2.5. Communication Systems
- •Assignments
- •2.2.6. Mis Definition
- •Information in Organisations
- •Assignments
- •Unit 2.3.Information Technology and mis
- •2.3.1. What is it?
- •Assignments
- •2.3.2. It and Information Systems
- •Text Handling
- •Teletext/Viewdata
- •Assignments
- •2.3.3. Telecommunications
- •Voice Mail
- •Assignments
- •2.3.4. Tele-conferencing and Video-conferencing
- •Elecronic Data Interchange (edi)
- •Other communication systems
- •Assignments
- •Section III. Legal matters Unit 3.1. Company law
- •3.1.1. Characteristics of a Company
- •Vocabulary notes
- •Assignments
- •3.1.2. Board Meetings
- •1. Board meetings
- •2. Shareholders’ meetings
- •Assignments
- •3.1.3.Shareholders’ Meetings
- •Assignments
- •Golden Tours Limited
- •Vocabulary notes
- •Memorandum
- •3.1.4.Removal of a Director from the Board
- •Assignments
- •Director’s service agreement
- •3.1.5.Unfair Dismissal
- •Assignments
- •3.2.1. Full-time Employment Contract
- •3.2.2. Disciplinary Warnings (verbal and written)
- •3.2.3. Letter of Redundancy
- •3.2.4. Employment Law and Human Resource Terms
- •3.2.5. Employment Discrimination
- •Section IV. Business etiquette Unit 4.1.How to Behave in Business
- •4.1.1.The Rules of Good Business Manners
- •Assignments
- •4.1.2. Dealing with People Face to Face
- •Grammar notes
- •Assignments
- •4.1.3. Dealing with Customers and Suppliers
- •Assignments
- •4.1.4. Handling Conflict
- •Assignments
- •4.1.5. Building Relationships
- •Assignments
- •4.1.6. The Etiquette of Using Mobile Phones
- •Assignments
- •4.1.7. Business Meetings
- •4.1.8. Formal Meetings
- •Assignments
- •4.1.9.Business Meals
- •Assignments
- •4.1.10. Social Occasions
- •Hospitality events
- •Office parties
- •Assignments
- •Unit 4.2. Dealing with Different Cultures
- •4.2.1.Being Courteous toForeign Business People
- •Assignments
- •4.2.2.Dealing with the Americans
- •4.2.3. Dealing with the Japanese
- •Assignments
- •4.2.4. Dealing with the Arabs
- •Ethnic and Religious Differences
- •Assignments
- •4.2.5. Dealing with Continental Europeans
- •Assignments
- •4.2.6.Relationships between Businesses
- •Respect hierarchies
- •Be loyal to your firm
- •Handling complaints
- •Confidential material
- •Assignments
- •4.2.7. Office Rage
- •Assignments
- •Section V. Office safety. Stress at work. Unit 5.1. Office Safety.
- •5.1.1. Housekeeping
- •Assignments
- •5.1.2. Electrical appliances
- •Assignments
- •5.1.3. Dangerous Substances
- •Assignments
- •5.1.4. Fire Precautions
- •Assignments
- •5.1.5. Office Health and Safety Audit
- •Assignments
- •Unit 5.2. Stress at Work
- •5.2.1. What is Stress?
- •Assignments
- •5.2.2. Role Theory
- •Assignments
- •5.2.3. The Effects of Stress
- •Assignments
- •5.2.4. Coping Strategies
- •Assignments
- •Vocabulary notes
- •5.2.5. Priorities in Managing Stress
- •Vocabulary notes
- •Assignments
- •5.2.6. Stress Management and Communication
- •Assignments
- •5.2.7. Stress Management Techniques
- •Assignments
- •5.2.8. Steps to Combat Stress
- •Assignments
- •Section VI. Business documentation Unit 6.1. Business Letters
- •6.1.1. Introduction to Business Letters
- •Parts of a Business Letter
- •Inside Address
- •Introduction
- •Identification Initials
- •Assignments
- •6.1.2. Sample Business Letters
- •6.1.2.1. Job Application Letters1
- •Assignments
- •Job Application Letter (follow-up)
- •Assignments
- •Job Application Letters (unsolicited letter)
- •Assignments
- •Reply to an Unsolicited Letter
- •Assignments
- •Covering Letter
- •Assignments
- •CurriculumVitae
- •Example cv wendy benson
- •Assignments
- •6.1.2.2. Complaint Letters
- •Complaint about Truck’s Breakdown
- •Assignments
- •Reply to Complaint about Delay in Submiting Technical Documentation
- •Assignments
- •Complaint about Damage
- •Assignments
- •Reply to Complaint about Damage
- •Assignments
- •Reply to Complaint about Bad Workmanship
- •Assignments
- •Reply to Complaint about Non-delivery
- •Assignments
- •Points to Remember
- •6.1.2.3. Banking Request for a Standing Order
- •Assignments
- •Credit (request for general credit facilities)
- •Assignments
- •Refusal of Credit Facilities
- •Assignments
- •Credit Denied
- •Assignments
- •Credit Granted
- •Assignments
- •Assignments
- •Credit (referee’s reply)
- •Assignments
- •Credit (enquiry agent’s reply)
- •Assignments
- •6.1.2.4. Payment Payment (request for an extension)
- •Vocabulary notes
- •Assignments
- •Payment (offer of a compromise)
- •Assignments
- •Payment (reply to second request)
- •Assignments
- •Payment (third request, final demand)
- •Assignments
- •Error: Mistake in Payment
- •Assignments
- •Collection Letter(first request)
- •Assignments
- •Collection Letter (subsequent requests)
- •Assignments
- •6.1.2.5. Insurance Request for Comprehensive Insurance
- •Assignments
- •Reply to Claim for Fire Damage
- •Assignments
- •Transportation and Shipping
- •Assignments
- •6.1.2.6.Miscellaneous Replies and Quotations
- •Assignments
- •Delay in Delivery
- •Assignments
- •Quotation of Terms
- •Assignments
- •Placing an Order (covering letter)
- •Assignments
- •Rendering Technical Assistance
- •Assignments
- •Reply to Request to Eliminate the Breakdown of the Generator
- •Assignments
- •Tenders for the Construction Works
- •Assignments
- •Letter of Acknowledgment
- •Assignments
- •Letter of Appreciation
- •Assignments
- •Letter of Recommendation
- •Assignments
- •Reservation Letter
- •Assignments
- •Assignments
- •Letter of Resignation
- •Assignments
- •Unit 6.2. Other Business Documents
- •6.2.1. The Memorandum
- •6.2.2. Sample Memorandums Sample Memorandum 1
- •Sample Memorandums 2
- •Sample Memorandums 3
- •Interoffice message
- •Assignments
- •Sample Memorandum 4
- •Assignments
- •Sample Memorandum 5
- •Visit of a customer
- •Assignments
- •Sample Memorandum 6
- •Industrial change
- •Assignments
- •Sample Memorandum 7 Redundancies
- •Assignments
- •Sample Memorandum 8
- •Assignments
- •6.2.3. Minutes
- •Assignments
- •14 In suite 15, administration building
- •Assignments
- •Assignments
- •6.2.4. Report Writing
- •Setting the objective
- •Researching and organising information
- •1. Decide what information you need
- •2. Collect the material
- •3.Collate the information
- •4. Sort it into groups
- •Structuring the report
- •Writing in a clear style
- •Using correct English
- •Adding the finishing touches
- •Assignments
- •6.2.5. Sample Reports Sample Report 1
- •Market research summary
- •1. Sales
- •2.Advertising
- •3. Competition
- •4. Finance
- •Assignments
- •Sample Report 2
- •Report on Internet sales
- •Assignments
- •Sample report 3 Advertising agency’s report
- •Preliminary Market Research Report for Katz Electrical Ltd
- •Assignments
- •6.2.6. Documents Used in Transportation of Goods Road, Rail, and Air Transport
- •Road transport
- •Documentation
- •Rail transport
- •Documentation
- •Documentation
- •General
- •Assignments
- •Shipping
- •Types of vessel
- •Containers services
- •Shipping documentation
- •Shipping Liabilities
- •Vocabulary notes
- •Assignments
- •6.2.7. Essential Features of Contract
- •Assignments
- •Terms of Payment
- •Assignments
- •Terms of Delivery
- •Incoterms
- •Insurance of Goods
- •Assignments
- •Force Majeure
- •Assignments
- •Claims and Sanctions
- •Claim Procedure
- •Ways of Settling a Claim
- •Assignments
- •6. Packing and Marking
- •7. Terms of Payment
- •8. Sanctions and claims
- •9. Force majeure
- •Settlement of disputes and arbitration
- •11. Miscellaneous
- •Legal Addresses of the Parties
- •Assignments
- •Sample Contract 2
- •Article 1
- •Article 2
- •Article 3
- •Article 4
- •Article 5
- •Article 6
- •Article 7
- •Article 8
- •Article 9
- •Article 10
- •Article 11
- •Article 12
- •Assignments
- •Article 4
- •Article 5
- •Article 6
- •Article 7
- •Article 8
- •Section VII. Insurance
- •7.1. Insurance Procedures
- •Fire and Accident Insurance
- •Assignments
- •7.2. Accident Insurance
- •Assignments
- •7.3. Marine insurance
- •Marine Insurance Policies
- •Assignments
- •Section VIII. Psychology in work.
- •8.1. Psychological Theories about Unemployment and Retirement
- •Assignments
- •8.2. Retirement and Responsibility
- •Assignments
- •8.3. Leadership
- •Assignments
- •8.4. Choosing People for Jobs
- •Assignments
- •Список літератури
- •Dictionaries
Assignments
I. Memorise the following words and phrases:
to resign one’s position |
піти у відставку (з посади ) |
resignation |
відмова від посади; відставка; |
to quit |
звільнятися |
to call upon |
звертатися |
II. Suggest the Ukrainian equivalents of the phrases below:
state your determination to leave; outline reasons; contribute to the firm’s success;
III. Study the use of italicized words in different phrases. Use them in sentences.
~ to resign ~ |
|
to ~ office |
відмовитися від посади |
to ~ from the Cabinet |
вийти зі складу уряду |
the Cabinet ~ ed |
уряд подав у відставку |
~ resignation ~ |
|
to hand one’s ~ |
подавати заяву про відставку |
~ resigned ~ |
|
the lately ~ prime minister |
прем’єр-міністр , який недавно пішов у відставку |
~ to quit ~ |
|
to ~ one’s office |
піти зі служби |
he received notice to ~ |
його повідомили про звільнення |
IV. Write the letter of resignation of your own according to the plan:
1. Announce your intention to resign.
2. State effective date.
3. Briefly explain reasons for quitting.
4. Thank employer for cooperation.
5. Express best wishes for future success.
Unit 6.2. Other Business Documents
6.2.1. The Memorandum
The memorandum, or memo, is used for written communications between offices or departments. Memos range from formal to informal, from one or two sentences to many pages. A memo may be a handwritten note to an employee confirming a meeting, a congratulatory notice to the company football team, or an extended explanation of a company policy.
Generally, memos tend to be short and topical. They deal with routine company matters, serving as written reminders or announcements of important policies events, and procedures. Memos are often used to confirm information that has been discussed in conversation, to record telephone messages, to make requests, to commend employees, to report information, or to transmit documents. Some firms use preprinted memo forms for routine correspondence outside the company—to order supplies or to confirm a delivery date, for example. Faxed communications frequently take the form of memos.
A memo, like all business correspondence, should be clear and concise. Make sure that the memo includes all relevant information as to time, place, date, order number, and so on. It is not necessary to add introductory or concluding remarks as in a business letter.
On some occasions, even for correspondence within an office, a letter may be more appropriate than a memo. A memo announcing the winner of a regional sales competition would be appropriate, but the employee should also be sent a personal letter of congratulations. Serious criticisms or censure of an employee should always come in a private letter, not in a public memo. A memo becomes part of the company's public record and any information of a private nature should be communicated through a phone call or personal meeting.
The Memorandum Form
Most firms use a standard form — either an off-the-shelf preprinted form or a company-designed form that may be programmed in a computer. This form may have preprinted lines or blank spaces after the guide words TO, FROM, DATE, and SUBJECT. Some firms use company letterhead stationery, sometimes on lesser-quality paper.
Parts of the Memorandum
Indicate on the letterhead stationery that the correspondence is a memo by typing Memorandum flush on the left margin or centered three or more spaces beneath the letterhead. This title may also appear all in capitals and it may be underlined for emphasis.
Receiver's Name
The receiver's name appears on the first line after the guide word to, and the salutation is omitted. Name alone is often sufficient, but especially in larger organizations, title and department or division may be included. Sometimes an address is helpful. Several forms, in either upper or lower case, are acceptable:
TO: Maria Hoza
Frequently, memos are addressed to a group of employees, a department, or a division:
To: Patient Account Staff
TO: ALL EMPLOYEES
Sender's Name
The sender's name appears on the second line under the guide word from. Sometimes the sender will also be identified by title, position, or department, especially if the memo is a policy statement. To emphasize that the memo represents the company's views, not just those of the person sending it, the writer may omit his or her personal name and use only the division or department. Several styles are acceptable:
FROM: ROBERT GOLDBLATT
From: Robert Goldblatt, Director of Admissions
From: Director of Admissions
FROM THE ADMISSIONS DEPARTMENT
Date
The date is usually placed flush on the left margin under either from or subject. Three forms are acceptable for indicating the date of the memorandum:
traditional |
Month day, year August 19, 20… |
government, science, military |
day Month year 19 August 20… |
informal, handwritten |
month/day/year 8/19/07 |
European informal |
day/month/year 19/8/07 |
Subject Line
The subject line should make clear the purpose of the memo. A glance at the subject line should instantly tell the person receiving the memo what the message concerns. It will also facilitate filing or placing the information on a calendar.
The subject line is frequently capitalized. The Latin word Re, meaning "thing," may be used in place of "Subject":
SUBJECT: PARKING LOT ASSIGNMENTS
SUBJECT: Parking lot assignments
Signature
Most memos are not signed, but the sender may place initials after his or her name in the FROM line. In longer or more formal memorandums, the FROM line is sometimes omitted, and the sender's identity (typed name and position and full signature) is placed at the end of the message.
Typist's Initials
Usually the initials of the typist are not included, but in longer memos they may be typed two spaces after the end of the message, in the same form as in a letter.
Enclosures and Copies
Copies and enclosures are included as end notes in the same form as they would be in a letter. Instead of listing copies, you may be asked to use preprinted memo forms which include ROUTING or a list of names. Each reader will sign his or her initials to acknowledge having read the memo and then pass it on to another person on the list.
Assignments
Answer the questions:
1. For what purposes are memorandums written?
2. What parts does a memorandum consist of?
3. What are the requirements to writing receiver’s and sender’s names?
4. What are the forms for indicating the date of the memorandum?
5. What does the subject line indicate?
6. Where is the sender’s identity (name and signature) placed?
7. In what cases are the typist’s initials included?
8. What does the word “routing” mean in memos?
