- •Contents Section I. Modern business administration
- •Section II. Management information systems
- •Section III. Legal matters
- •Section IV. Business etiquette
- •Section V. Office safety. Stress at work
- •Section VI. Business documentation
- •Section VII. Insurance
- •7.3 Marine Insurance…………………………………………………….. Section VIII. Psychology in work
- •Передмова
- •Section I. Modern business administration Unit 1.1. Responsibility for Office Work
- •1.1.1. Office work
- •Assignments
- •1.1.2. Centralization and Decentralization
- •Centralization of office services
- •Selection of office site
- •Assignments
- •1.1.3. Layout of Office
- •Vocabulary notes
- •Assignments
- •1.1.4. Forms Design and Control
- •Assignments
- •1.1.5. Work Measurement
- •Assignments
- •Unit 1.2. Office Machinery and Equipment
- •1.2.1. Written Communication
- •Dictating machines
- •Facsimile reproduction and transmission
- •Teleprinters and telex systems
- •Real-time systems
- •Assignments
- •1.2.2. Oral Communication Telephone
- •Intercommunication (intercom) systems
- •Staff location or paging systems
- •Assignments
- •1.2.3. Other Office Services Filing
- •Filing equipment
- •Records retention
- •Microphotography
- •Assignments
- •1.2.4. Mailing
- •Reproduction
- •Assignments
- •1.2.5. Data Processing (dp)
- •1.Input
- •2. Storage
- •3. Arithmetic unit (or processing unit)
- •4. Output unit
- •5.Control unit
- •Assignments
- •1.2.6. Some other Terms Used
- •Word processor
- •Assignments
- •1.2.7. Databases
- •Digital Image Processing (dip)
- •Some advantages of dip
- •Assignments
- •1.2.8. The Future of the Office Teleworking
- •The integrated office
- •Assignments
- •1.2.9. Security, Data Protection and Audit
- •Security of information
- •Assignments
- •1.2.10. The Place of Management Services in a Company The data processing (dp) manager
- •A systems analyst
- •A programmer
- •The operations manager
- •Organization of machine room
- •Assignments
- •Section II. Management information systems Unit 2.1. Introduction to mis
- •2.1.1. What is mis?
- •Assignments
- •2.1.2.Management Functions and Levels
- •Assignments
- •2.1.3. The Nature of Planning and Decision Making and the Techniques Available
- •Assignments
- •2.1.4. The Influence of Information Technology (it)
- •Assignments
- •1. What is it?
- •2.1.5.Changes Affecting Organisations
- •Vocabulary notes
- •Assignments
- •Unit 2.2. Information, Data and Communication
- •2.2.1. Information and Management
- •Information Classifications
- •Assignments
- •2.2.2. Data and Information
- •Assignments
- •2.2.3. Characteristics of Good Information
- •Communication Methods
- •Assignments
- •2.2.4. Perception
- •Assignments
- •2.2.5. Communication Systems
- •Assignments
- •2.2.6. Mis Definition
- •Information in Organisations
- •Assignments
- •Unit 2.3.Information Technology and mis
- •2.3.1. What is it?
- •Assignments
- •2.3.2. It and Information Systems
- •Text Handling
- •Teletext/Viewdata
- •Assignments
- •2.3.3. Telecommunications
- •Voice Mail
- •Assignments
- •2.3.4. Tele-conferencing and Video-conferencing
- •Elecronic Data Interchange (edi)
- •Other communication systems
- •Assignments
- •Section III. Legal matters Unit 3.1. Company law
- •3.1.1. Characteristics of a Company
- •Vocabulary notes
- •Assignments
- •3.1.2. Board Meetings
- •1. Board meetings
- •2. Shareholders’ meetings
- •Assignments
- •3.1.3.Shareholders’ Meetings
- •Assignments
- •Golden Tours Limited
- •Vocabulary notes
- •Memorandum
- •3.1.4.Removal of a Director from the Board
- •Assignments
- •Director’s service agreement
- •3.1.5.Unfair Dismissal
- •Assignments
- •3.2.1. Full-time Employment Contract
- •3.2.2. Disciplinary Warnings (verbal and written)
- •3.2.3. Letter of Redundancy
- •3.2.4. Employment Law and Human Resource Terms
- •3.2.5. Employment Discrimination
- •Section IV. Business etiquette Unit 4.1.How to Behave in Business
- •4.1.1.The Rules of Good Business Manners
- •Assignments
- •4.1.2. Dealing with People Face to Face
- •Grammar notes
- •Assignments
- •4.1.3. Dealing with Customers and Suppliers
- •Assignments
- •4.1.4. Handling Conflict
- •Assignments
- •4.1.5. Building Relationships
- •Assignments
- •4.1.6. The Etiquette of Using Mobile Phones
- •Assignments
- •4.1.7. Business Meetings
- •4.1.8. Formal Meetings
- •Assignments
- •4.1.9.Business Meals
- •Assignments
- •4.1.10. Social Occasions
- •Hospitality events
- •Office parties
- •Assignments
- •Unit 4.2. Dealing with Different Cultures
- •4.2.1.Being Courteous toForeign Business People
- •Assignments
- •4.2.2.Dealing with the Americans
- •4.2.3. Dealing with the Japanese
- •Assignments
- •4.2.4. Dealing with the Arabs
- •Ethnic and Religious Differences
- •Assignments
- •4.2.5. Dealing with Continental Europeans
- •Assignments
- •4.2.6.Relationships between Businesses
- •Respect hierarchies
- •Be loyal to your firm
- •Handling complaints
- •Confidential material
- •Assignments
- •4.2.7. Office Rage
- •Assignments
- •Section V. Office safety. Stress at work. Unit 5.1. Office Safety.
- •5.1.1. Housekeeping
- •Assignments
- •5.1.2. Electrical appliances
- •Assignments
- •5.1.3. Dangerous Substances
- •Assignments
- •5.1.4. Fire Precautions
- •Assignments
- •5.1.5. Office Health and Safety Audit
- •Assignments
- •Unit 5.2. Stress at Work
- •5.2.1. What is Stress?
- •Assignments
- •5.2.2. Role Theory
- •Assignments
- •5.2.3. The Effects of Stress
- •Assignments
- •5.2.4. Coping Strategies
- •Assignments
- •Vocabulary notes
- •5.2.5. Priorities in Managing Stress
- •Vocabulary notes
- •Assignments
- •5.2.6. Stress Management and Communication
- •Assignments
- •5.2.7. Stress Management Techniques
- •Assignments
- •5.2.8. Steps to Combat Stress
- •Assignments
- •Section VI. Business documentation Unit 6.1. Business Letters
- •6.1.1. Introduction to Business Letters
- •Parts of a Business Letter
- •Inside Address
- •Introduction
- •Identification Initials
- •Assignments
- •6.1.2. Sample Business Letters
- •6.1.2.1. Job Application Letters1
- •Assignments
- •Job Application Letter (follow-up)
- •Assignments
- •Job Application Letters (unsolicited letter)
- •Assignments
- •Reply to an Unsolicited Letter
- •Assignments
- •Covering Letter
- •Assignments
- •CurriculumVitae
- •Example cv wendy benson
- •Assignments
- •6.1.2.2. Complaint Letters
- •Complaint about Truck’s Breakdown
- •Assignments
- •Reply to Complaint about Delay in Submiting Technical Documentation
- •Assignments
- •Complaint about Damage
- •Assignments
- •Reply to Complaint about Damage
- •Assignments
- •Reply to Complaint about Bad Workmanship
- •Assignments
- •Reply to Complaint about Non-delivery
- •Assignments
- •Points to Remember
- •6.1.2.3. Banking Request for a Standing Order
- •Assignments
- •Credit (request for general credit facilities)
- •Assignments
- •Refusal of Credit Facilities
- •Assignments
- •Credit Denied
- •Assignments
- •Credit Granted
- •Assignments
- •Assignments
- •Credit (referee’s reply)
- •Assignments
- •Credit (enquiry agent’s reply)
- •Assignments
- •6.1.2.4. Payment Payment (request for an extension)
- •Vocabulary notes
- •Assignments
- •Payment (offer of a compromise)
- •Assignments
- •Payment (reply to second request)
- •Assignments
- •Payment (third request, final demand)
- •Assignments
- •Error: Mistake in Payment
- •Assignments
- •Collection Letter(first request)
- •Assignments
- •Collection Letter (subsequent requests)
- •Assignments
- •6.1.2.5. Insurance Request for Comprehensive Insurance
- •Assignments
- •Reply to Claim for Fire Damage
- •Assignments
- •Transportation and Shipping
- •Assignments
- •6.1.2.6.Miscellaneous Replies and Quotations
- •Assignments
- •Delay in Delivery
- •Assignments
- •Quotation of Terms
- •Assignments
- •Placing an Order (covering letter)
- •Assignments
- •Rendering Technical Assistance
- •Assignments
- •Reply to Request to Eliminate the Breakdown of the Generator
- •Assignments
- •Tenders for the Construction Works
- •Assignments
- •Letter of Acknowledgment
- •Assignments
- •Letter of Appreciation
- •Assignments
- •Letter of Recommendation
- •Assignments
- •Reservation Letter
- •Assignments
- •Assignments
- •Letter of Resignation
- •Assignments
- •Unit 6.2. Other Business Documents
- •6.2.1. The Memorandum
- •6.2.2. Sample Memorandums Sample Memorandum 1
- •Sample Memorandums 2
- •Sample Memorandums 3
- •Interoffice message
- •Assignments
- •Sample Memorandum 4
- •Assignments
- •Sample Memorandum 5
- •Visit of a customer
- •Assignments
- •Sample Memorandum 6
- •Industrial change
- •Assignments
- •Sample Memorandum 7 Redundancies
- •Assignments
- •Sample Memorandum 8
- •Assignments
- •6.2.3. Minutes
- •Assignments
- •14 In suite 15, administration building
- •Assignments
- •Assignments
- •6.2.4. Report Writing
- •Setting the objective
- •Researching and organising information
- •1. Decide what information you need
- •2. Collect the material
- •3.Collate the information
- •4. Sort it into groups
- •Structuring the report
- •Writing in a clear style
- •Using correct English
- •Adding the finishing touches
- •Assignments
- •6.2.5. Sample Reports Sample Report 1
- •Market research summary
- •1. Sales
- •2.Advertising
- •3. Competition
- •4. Finance
- •Assignments
- •Sample Report 2
- •Report on Internet sales
- •Assignments
- •Sample report 3 Advertising agency’s report
- •Preliminary Market Research Report for Katz Electrical Ltd
- •Assignments
- •6.2.6. Documents Used in Transportation of Goods Road, Rail, and Air Transport
- •Road transport
- •Documentation
- •Rail transport
- •Documentation
- •Documentation
- •General
- •Assignments
- •Shipping
- •Types of vessel
- •Containers services
- •Shipping documentation
- •Shipping Liabilities
- •Vocabulary notes
- •Assignments
- •6.2.7. Essential Features of Contract
- •Assignments
- •Terms of Payment
- •Assignments
- •Terms of Delivery
- •Incoterms
- •Insurance of Goods
- •Assignments
- •Force Majeure
- •Assignments
- •Claims and Sanctions
- •Claim Procedure
- •Ways of Settling a Claim
- •Assignments
- •6. Packing and Marking
- •7. Terms of Payment
- •8. Sanctions and claims
- •9. Force majeure
- •Settlement of disputes and arbitration
- •11. Miscellaneous
- •Legal Addresses of the Parties
- •Assignments
- •Sample Contract 2
- •Article 1
- •Article 2
- •Article 3
- •Article 4
- •Article 5
- •Article 6
- •Article 7
- •Article 8
- •Article 9
- •Article 10
- •Article 11
- •Article 12
- •Assignments
- •Article 4
- •Article 5
- •Article 6
- •Article 7
- •Article 8
- •Section VII. Insurance
- •7.1. Insurance Procedures
- •Fire and Accident Insurance
- •Assignments
- •7.2. Accident Insurance
- •Assignments
- •7.3. Marine insurance
- •Marine Insurance Policies
- •Assignments
- •Section VIII. Psychology in work.
- •8.1. Psychological Theories about Unemployment and Retirement
- •Assignments
- •8.2. Retirement and Responsibility
- •Assignments
- •8.3. Leadership
- •Assignments
- •8.4. Choosing People for Jobs
- •Assignments
- •Список літератури
- •Dictionaries
Assignments
I. Suggest the Ukrainian equivalents of the phrases below:
to place an order; to complete the order; delivery date; to go bankrupt; an alternative supplier; outstanding contract; to deliver consignments; situation over which we had no control; we apologize for the inconvenience caused; to cancel the order; to complete delivery; by the middle of the next month; to assemble.
II. Find English equivalents to the following words and phrases:
зробити замовлення; збанкрутувати; невиконаний контракт; виконати поставку; виконати замовлення.
III. Answer the questions:
1. Why have the suppliers not completed the order?
2. How do they intend to overcome the problem?
3. When do they now expect the order to be completed?
4. Can the customers cancel the order if they want to?
5. What is the “decision” referred to in the last paragraph?
6. Which words in the letter have a similar meaning to the following?
a) with reference to;
b) unable to pay one’s debts;
c) certain;
d) put together;
e) trouble;
f) understanding.
IV. Translate into English:
1. Оскільки наш основний постачальник збанкрутів, необхідно знайти іншого, який зможе виконати незавершені контракти.
2. Просимо вибачити, що ми не можемо вплинути на ситуацію, що склалася.
Quotation of Terms
Dear Mr N
We were pleased to receive your enquiry, and to hear that you liked our range of sweaters. We can confirm that there would certainly be no trouble in supplying you from our wide selection of garments.
We can offer you a quantity discount, which would be 5% off net prices for orders over £2,000, but the usual allowance for a trade discount in Italy is 15%, and we always deal on payment by sight draft, cash against documents. However, we would be prepared to review this once we have established a firm trading association with you.
Enclosed you will find our summer catalogue and price list quoting prices CIF London. We are sure you will find a ready sale for our products in England, as have other retailers throughout Europe and America, and we hope very much that we can reach agreement on the terms quoted. Thank you for your interest. We look forward to hearing from you soon.
Assignments
I. Memorise the following words and phrases:
quotation of terms |
пропозиція умов |
garment |
одяг |
net price |
чиста ціна |
allowance |
скидка, дозвіл |
sight draft |
тратта з оплатою після пред’явлення |
cash against documents |
готівкa проти документів |
ready sale |
хороший збут |
II. Suggest the Ukrainian equivalents of the phrases below:
quantity discount; trade discount; to deal on payment by sight draft; to establish a firm trading association with smb.; net price; to reach agreement.
III. Answer the questions:
1. Does the seller agree to all the buyer’s requests concerning discounts?
2. What sort of payment does he ask for?
3. What does he suggest about the method of payment in the future?
4. What is enclosed with the letter?
5. How does the seller indicate that his company deals internationally?
6. Which words in the letter have a similar meaning to the following?
a) bill paid on presentation;
b) reconsider;
c) link or connection.
IV. Translate into English:
1. Ми можемо запропонувати вам знижку з обсягу, яка становить 5% від чистої ціни.
2. Ми завжди приймаємо оплату траттою після пред’явлення.
