1.4. Как попросить повторить информацию Asking for Repetition

When you are not sure you have understood something, ask for repetition. Any request for repetition or repetition itself must be fol­lowed by acknowledgement (confirmation of receiving the informa­tion), for example:

1 beg your pardon. I didn't catch that. 1 am calling from Minsk, Belarus (repetition) - Oh, 1 see (acknowledgement)

Read the following phone conversation and pay attention to the phrases of asking and giving repetitions:

Receptionist: Good morning, Johnson and Johnson Inc. How can 1 help you?

Lilia Korzun: Hello, my name is Lilia Korzun. I recently sent you my resume and wrote about an interview, but I haven't had any reply yet.

Receptionist: I'm sorry, could you repeat your name please?

Lilia Korzun: K...O...R...Z...U...N, Korzun, and my first name is

Lilia, L...I...L...1...A. Receptionist:1 see. And who did you write to? Lilia Korzun: To Mrs. Lynne Wright in Human Resources.

I beg your pardon, I didn't catch that. To Mrs. Lynne Wright - Human Resources Department. Oh yes. Was there a date for the interview suggested? I thought 1 would be able to come on June 4^lh, but at this point the best time would be between June 8^lh and 1 l'^h because of my final exams.

Right. I've got that now. Could you hold on please?

Okay, Lilia Mrs. Wright said she would be able to see

you on June 10^th at 11:30 AM.

I'm sorry. Could you please repeat that?

On Tuesday, June 10', eleven thirty.

Oh, thank you very much. You've been very helpful.

Receptionist: Lilia Korzun: Receptionist: Lilia Korzun:

Receptionist:

Lilia Korzun: Receptionist. Lilia Korzun: Receptionist:

No problem at all. Bye-bye.

1.5 Как оставить информацию на автоответчике Leaving a Message on an Answering Machine

Ш\М1епthere is nobody in the office you are calling, an answering ma­chine is a good device to leave your message. Here are some hints on using an answering machine:

• speak after the tone in the recorded answering machine's voice;

• speak slowly, clearly and use simple language;

• spell your name when introducing yourself;

leave your phone number with a full area (country) code;

• make your message short and informative.

Here is a sample of the recorded voice:

You have reached the Telecom office. We are not able to take your call right now. Please leave your message after the tone, and we'll get back to you as soon as we can. Thank you for calling.

Below you'll find ^a few messages left on the answering machine:

Good morning, this is Greg Martin calling, M...A...R...T...I...N, from Iowa State, Ames. 1 wanted to check the number of orders we placed with you last week. Could you please call me at 512-349-8712. Thank you.

Hello, my name is Nikolai Pashkevich. I'll spell my last name: P...A...S...H...K...E...V...1...C...H. 1 am calling from Minsk, Belarus, regarding the arrival time of our in­terns to your company next week. I tried to send you a fax, but 1 never got an "OK" reception. They will arrive at JFK airport next Tuesday at 7:10 pm. Please give me a call to acknowledge this message at +375-17-238-6521. Once again: +375-17-238-6521. Thank you. Hope to hear from you soon.

Hello, I'm Steve Banks, B...A...N...K...S from Cooper and Brothers. Please give me a call regarding the delivery time of the stationery you have ordered. I'm available every morning between 9 and 11 at 412-6528. Thanks, bye.