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4. Now take your partner's form and act as a customs officer (your partner is a guest in the country). Try to be strict and find out if a guest was sincere completing the form.

5. Fill in the gaps and practice the dialogue with your partner.

IMMIGRATION INSPECTOR: Good morning. Where have you come ?

TADASHI NAKAMURA: Tokyo, Japan.

IMMIGRATION INSPECTOR: Fine. May I your passport?

TADASHI NAKAMURA: Here are.

IMMIGRATION INSPECTOR: What's the nature of your visit?

TADASHI NAKAMURA: Business. I'm visiting my company's West Coast office.

IMMIGRATION INSPECTOR: And how are you staying in the United States?

TADASHI NAKAMURA: About three weeks.

IMMIGRATION INSPECTOR: Fine. Here's your passport back.

TADASHI NAKAMURA: Thank you.

IMMIGRATION INSPECTOR: to the United States. Enjoy your stay.

HOTEL BOOKING AND CHECKING-IN

1. Write short answers to these questions:

Do you often have to stay at hotels?

a. Was it always easy to book a room at a hotel and to check in?

- abroad

- in our country

b. What questions do you usually ask and are asked by phone or at Front Desk? Now compare your answers with those of your partner.

2. Now read the dialogue and compare your answers with the dialogue.

Front Desk Clerk: Studious Inn Hotel. Can I help you?

Consuela Rodriguez: Yes. Do you have any vacancies starting tonight?

Front Desk Clerk: Yes, ma'am, we do. How long would you like to stay?

Consuela Rodriguez: For four nights.

Front Desk Clerk: What kind of room would you like?

Consuela Rodriguez: A single, if possible, with bath.

Front Desk Clerk: Let me see ... Oh, yes, we have a single room with bath for Monday.

Consuela Rodriguez: I'll be checking in rather late, I'm afraid, at about 11 p.m. You will hold

the room for me, won't you?

Front Desk Clerk: Yes, I can hold it for you until 11 p.m. with no obligations on your part.

Can I have your name please?

Consuela Rodriguez: Yes, Consuela Rodriguez.

Front Desk Clerk: Well, do you know how to get here?

Consuela Rodriguez: Yes, I do, thanks.

Front Desk Clerk: Fine. We'll have the room for you.

Consuela Rodriguez: Thank you very much.

ONE SHOULD KNOW THAT: HOTEL FACILITIES

Large hotels usually prefer payment by credit card, and you can assume that rooms will have facilities like a bathroom, colour TV, and direct-dial telephone. In small hotels you may have to ask about things like these: Room Service / Sports Room / Business Services / Pool / Air Conditioning / Jacuzzi / Non- Smoking Rooms / Hair Dryer / Satellite TV / Telephone / Fax Machine.

3. Work in pairs. Imagine that one of you is booking a room at a hotel, the other one is a booking clerk at a hotel. Role play a conversation using the phrases from the dialogue above and ‘Hotel Facilities’ information above.

HOTEL PROBLEMS

4. This time one of you is a check-in clerk, your partner is a guest. Interview the guest and complete this guest registration card for him/her.

Studios Inn Hotel Hollywood Boulevard

GUEST REGISTRATION CARD

First name: Middle initial: Last name: Title:

Home address:

Home phone number:

Company name:

Company address:

Company phone number:

Nationality (only for non-US citizens):

New Destination:

Passport number:

Car License plate: