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1. First of all discuss in pairs with your partner the following questions:

Do you travel much?

What countries have you been to?

What language did you speak there? Was it difficult for you to speak English and to understand other people?

Do you usually book tickets well in advance?

How do you do that?

ONE SHOULD KNOW THAT: TYPES OF TICKETS

Air Tickets

Open tickets cost you more.

All First and Business class tickets are open, i.e. you can change your flight times.

Full-fare Economy tickets are usually open.

Cheaper tickets are usually Restricted, i.e. you can't change them.

The best known-type is APEX (Advance Purchase Excursion).

Often you have to stay overnight - something most business travellers won't want to do!

2. Match the definition with the type of ticket.

  1. Business travellers prefer this ticket Restricted

  2. The most expensive ticket Business class

  3. It takes you there and back One-way

  4. The cheapest of the open tickets Round-trip

  5. You can choose your return date Economy class

  6. You can't change this one at all First class

  7. You can't return with this Open

3. Discuss in pairs

In which class do you usually fly? What are the differences between the three main classes - First, Business and Economy? What's the difference between an open ticket and a restricted ticket? What information do you need if you want to book a ticket?

4. Practice the dialogue

TRAVEL AGENT:

Good morning. Can I help you?

NANCY LEE:

Yes, I'd like to reserve a seat for a flight to Hong-Kong.

TRAVEL AGENT:

Hong-Kong? Would that be a round -trip ticket or one-way?

NANCY LEE:

Round-trip, please.

TRAVEL AGENT:

And for what date?

NANCY LEE:

The eighteenth, if possible.

TRAVEL AGENT:

Friday, the eighteenth? Yes, that's fine. What about the return date? Do you have a fixed date in mind, or do you want an open ticket?

NANCY LEE:

An open ticket.

TRAVEL AGENT:

OK. Do you want a morning flight, or an afternoon flight?

NANCY LEE:

What's available?

TRAVEL AGENT:

Well, there's a Cathay Pacific flight at ten-thirty and a US Air one at twelve-thirty.

NANCY LEE:

I'll take the Cathay Pacific one.

TRAVEL AGENT:

OK. If you'll just hold on a minute, I'll check to see if there's room. Yes, that's fine.

NANCY LEE:

Oh, good. How much is it?

TRAVEL AGENT:

One thousand, eight hundred and seventy dollars.

NANCY LEE:

OK. Thanks.

TRAVEL AGENT:

Now, can I have your details, please?

PACKING YOUR LUGGAGE

1. One of the next steps after flight reservation is packing your bags. You have a list of things in front of you. Look it through and try to choose those things that you'll take with you and explain your choice.

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