Task 11. Agree with what is said by your partner.

Model: —The chambermaid is to do the rooms every morning.

—Certainly, the maid is required (supposed) to do the rooms every morning.

1.Guests should warn the desk-clerk when signing out. 2. According to the hotel rules the guest must leave the keys at the desk-clerk when he goes out. 3. The hotel residents must not spoil the furniture and appliances of the rooms. 4. Guests must not let non-residents live in the rooms they engage. 5. The main duty of the hotel porter is to help the visitors with their luggage. 6. Guests must settle their accounts before leaving the hotel. 7. Returning home late at night the guest should not make too much noise.8.The payment for the hotel is made according to the price –list. 9.Maids usually don’t expect a tip.10 The unique checking hour at the hotel is 12 o’clock.11. If you need a car you may rent it.

Task 12.Mr. And Mrs. Butt are booking in the hotel. Mr. Butt is talking to the receptionist. Mrs. Butt who is a little deaf, doesn't hear the conversation clearly and asks her husband afterwards, who reports the receptionist's requests.

R: Could you show me your passport, please?

B: She asked me to show her my passport.

1. Please, fill in this form.

2. Would you sign the register, please?

3. Please, write down the number of your car.

4. Please, don't leave anything valuable in the car.

5. Please, don't park outside the hotel.

6. Would you put your car in the hotel garage?

7. Please, don't smoke in the garage.

8. Would you please read the Fire Instructions?

9. Please, don't allow your children to play with the lift. 10.Please, tell me if you'd like an early call.

11.Could you let me know if you are going to be in for dinner?

12.Don't bring your dog into the dining room, please.

13. Would you hang your keys on this board when you are going out?

14. Could you vacate your room by noon on the day you are leaving?

15. Ring for room service if you want anything.

16. Would you inform the hotel porter if you're going to be out late? 17.Please, don't make too much noise after midnight.

Task 13. Role-play the situation:

-Imagine a hotel conversation with a hotel receptionist. You want to book rooms for yourself, your sister, her husband and two children for two weeks' holiday in June. Use the following key words and word combinations:

• To book one single and one double room for two weeks in June

• To be available

• To hold the room for smb

• To offer different

• To overlook the sea

• Facilities for children

• To have access to the Internet

• To confirm the reservation

Task 14. Make up a conversation or a story for this situation:

1. Tom Brown arrives at a hotel late at night. He has booked a room there.

2. He apologizes for arriving so late (his plane was delayed).

3. The hotel clerk smiles and looks through the guest list.

4. He begins to look worried; then he says that Tom's name is not on the list and that there are no rooms free that evening

5. Tom is sure the clerk is wrong about this.

6. He clerk checks the guest list again and suddenly notices that there is a room reserved for "W. Brown". The clerk says that someone has spelt tom's name wrongly and apologizes. The clerk calls a porter who takes Tom's luggage to the room.

Task 15.Repeat what your partner says making a small change in your utterances.

Model: —When a visitor arrives at a hotel, he has to register.

—Yes, (when) arriving at a hotel a visitor has to register.

When you leave the hotel, do not forget to tell the desk-clerk the address where your letters are to be forwarded. 2. You must pay the hotel bill when you leave the hotel. 3. The visitor must answer all the questions when he fills in the registration form. 4. Please leave the key with us when you go out. 5. When you post a letter check whether you have written the address in the right way.6.When I returned I found my luggage packed and labeled. 7. When you travel in summer it’s better to reserve rooms beforehand. 8 If the service is good I always find time to express my thanks to the hotel manager when I leave.

Task 16. You are a hotel client. In response to these words of the manager express discontent or complain of smth.

1. As I promised this room is completed with a TV-set

2. Here is your room. It is inside and perfectly quiet

3. Are you satisfied with your room? The windows extend for almost the whole wall. It is so light ! Just as you asked.

4. We charge % 100 a night for this suite.

5. Why do you want to move to a lower floor?

6. Did you call a plumber or a blacksmith?

7. I’m sorry we do not allow your visitors to stay in the room after 11 p.m.

8. We have recently repaired your bathroom, there mustn’t be any problems with it.

9. You may get your suit cleaned.

10. It’s hot outside, you may use the air-conditioner in your room.

Task 17. Make the necessary substitutions and reproduce the dialogues.

1. A: Is Mr Brown still checking in! B: I think he's done that

(A: checking out filling in the registration form)

2. A: Do you think I should apologize for the m is under s landing?

B: You ought to. It was all your fault.

(A: what has happened)

3. A: I'm afraid he won't come.

B: It's a pity. In this case we'll have to change our plans.

(B; fail to make a reservation, fail to register in time)

4. A: I wouldn't like to stand in line for the tickets. B: You needn't. I'll do it myself.

(A: change the bulb, to try to get hotel accommodation)

Task 17. Listen to the conversation and answer the questions: