Вопросы к экзамену по английскому языку для студентов 5 курса

1. Describe jobs related to tourism (tour operators, travel agencies, hotels, airlines, guides and other services).What are their duties? Which of these jobs interest you most and why?

2. Speak about reasons for travelling and give a short presentation of one of the most attractive tourist destinations according to a plan use a plan on p. 21(English for international tourism).

3. Describe hotel facilities of a very expensive hotel (p. 22 English for international tourism).

4. What does a package tour include? Why are they so popular with tourists? Persuade a client to buy a package tour.

5. Responsibilities of a hotel manager. How to deal with customers. What makes a good manager, what qualities are necessary to become a good manager?

6. Different possibilities of eating out in historical perspective ( from inns and taverns to restaurants and fast-food service)

7. Speak about tourism as a developing industry and the world biggest employer.

8. Why are festivals becoming a tourist attraction? Speak about Russian most popular festivals and traditions which attract tourists.

9. Speak about conferences and conventions as a profitable business for hotels. (see p. 242-244 Иващенко)

10. Places of interest in St. Petersburg (London, Moscow, Murmansk …)

1.Describe jobs related to tourism (tour operators, travel agencies, hotels, airlines, guides and other services).What are their duties? Which of these jobs interest you most and why?

The range of professions related to tourism is rather wide. Usually these are jobs in service, hotels, airlines, tour agencies, banks and so on. These jobs have one common feature – communicating with people. That is why, if you want to work in the tourism industry, you should be a pleasing personality, like people, be tolerant and enjoy making people comfortable, like adventure and travelling.

True, some are desk jobs involving answering questions, taking new calls, dealing with people and help them satisfy their needs. You should be able to give advice on the best routes, booking tickets and make an itinerary. Some jobs such as guides, for example, require management skills as well as language skills and knowledge of history and culture. Some jobs involve booking package tours, making hotel reservations as well as designing individual programs .

Sometimes customers complain about the service they received and you will have to deal with complaints and make decisions. If you want to be successful in business it’s important to be responsible, have excellent customer service, be energetic, have excellent communication skills. It’s also important to be well-presented with a helpful, friendly personality. Working in tourism industry can give good salary, a chance to travel, opportunity to meet people and financial benefits such as commission and cheap fam trips.

As for me, I`d like to to work in the restaurant industry as an administrator of restaurant because I am very active and positive person, I like to communicate with people. I have great organizational skills and know how to resolve conflicts, and I can find common language with different people.