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1. Now try to remember the words below. (Some letters have been given).

  1. I visited your st_ _ _ at the Energy Trade Fair.

  1. I picked up a bro_ _ _ _e at the fair, and would now like some more detailed technical spe_ _ _ _ _ _ _ _ _ _s for your ra_ _ _ of fuel cells.

  1. In p _ _ _ _ _ _ _ _r, I would like to know about power packs sui_ _ _ le for a portable DVD player.

  2. Can I d _ _w you’re a_ _ _ _ _ion to models FC68 and FC72?

  3. In the mea _ _ _ me, please don't hes_ _ _ _e to contact me personally if you have any questions. My d _ _ _ _t

I _ _ e is given below.

  1. Fo_ _ _ _ ing our recent conversations, please find a_ _ _ _ _ ed our order no. JX034.

  2. The goods must be d_ _ _ _ _ _ed to Busan port by 24 April at the I _ _ _ _ t.

  3. If any of these con_ _ _ _ _ ns are not met, please refer to the detailed t_ _ _s in our contract for actions that we are entitled to take.

  4. Please send copies of the sh_ _ _ _ng documents and inv _ _ _ _ directly to me.

  5. Please ack_ _ _ _edge receipt of this order.

2. Write one of the sets of initials in the box next to each phrase below.

PR (product range) DT (delivery times) PD (prices & discounts) P (payment)

  1. CIF Busan;

  2. the goods must arrive by ... at the latest;

  3. available in six colours;

  4. by bank transfer to our account number ...;

  5. there will be an additional supplement for ...;

  6. the executive model features ...;

  7. we will make a promotional allowance if you maintain an in-store display;

  8. we offer everything from ... to ...;

  9. late payments will incur a penalty of ...;

  10. we will ship within 10 working days of ...;

  11. our in-house design team has developed ...;

  12. letter of credit (l/c);

  13. you can trade in your existing model and receive up to €1,000 cash back;

  14. payment is 60 days after invoice;

  15. a deposit of 25 % is required for ...

3. Make phrases by matching an item from each column.

if you have any

I'm confident

I also notice that you

I would be happy

we do offer quantity

I have been looking

I can find no mention

you need to set

can personalize

further questions

discounts

of discounts

up a trade account

that we can supply

to make a sample

at your website

4. Use the phrases from ex.3 to complete the exchange of emails below.

Write the phrases in full – it will help you to remember them.

To... Sales

Subject: Office supplies order

1 _____________ and am interested in ordering some office supplies.

In particular, I need paper and cartridges for Canon photocopiers, and various mailing and packaging supplies 2 __________ desk and wall calendars with a company logo, but I would need some assurance about the quality of these items.

Your prices are shown on the site, but 3 _________________ and extended payment terms for large purchases. Please send full details of these.

I look forward to an early reply.

To... Michelle Young Subject:

Re: Office supplies order

Thank you for your email enquiring about office supplies, 4 ___________ all your product needs and look forward to welcoming you as a regular customer.

5 ___________ for large orders. These are on a sliding scale, beginning at 2 % for orders over €500 and going up to 8 % for orders over €10,000.

Trade customers such as yourselves are given 30 days to pay our invoices, but 6 ________ first. We also offer attractive early payment discounts on these accounts. For further information on trade accounts please click on the link below.

In relation to our personalized calendars, 7 _________ product for you to look at. Please send me some artwork with your logo as a gif file, and specify whether you want a desk or wall calendar.

Thank you once again for your enquiry.8 ___________ please feel free to contact me.