C. Language practice
Task 1.
Follow this flowchart to practice making a phone call, using some of the expressions in Task 5. Do this twice, so that you each have a turn playing both roles.
A |
B |
|
A
A sk when he’ll be free.
Say you’ll wait.
Y ou want him to call you first thing tomorrow.
G ive your (real) name and number.
Say thanks and goodbye.
|
|
He’s in a meeting.
You don’t know. Offer to find out.
He won’t be free till after 6 pm.
Find out caller’s name and number.
Note down the information and say you’ll leave the message on his desk. |
sk
to speak to Mr. Anderson.
Task 2.
Put the following extracts of telephone calls in the right order.
1. – Just a moment, Mr. Jones, I’ll put you through.
- Yes, I’d like to speak to Miss Brown.
Peter Jones.
Who’s calling, please?
Pan Electronics. Can I help you?
2. - She’s got it, but just in case, it’s 01-253 4686.
- Yes, could you ask her to call me back?
- Mr.Gottman here. Could I speak to Mrs. Green?
- Yes, of course.
- Could I have your number?
- I’m afraid she’s out at the moment. Can I take a message?
3. – I’m sorry, I’m out on Wednesday.
- Good, that suits me too. Shall we say 11 o’clock?
- Just a moment, I’ll get my diary… you said next week?
- Yes, could you manage Wednesday?
- What about Thursday then?
- Yes, Thursday morning would suit me fine.
D. Audial practice
Telephone Conversation
Task 1.
Listen to the telephone conversation , then say if the statement is true or false.
The name of the firm is Krondike Electronics.
George Biederbeke is from Priority Investment.
G. B. would like to see the Corporate Finance Manager.
Austin Corporation is interested in Priority Investments services.
G. B. would like to meet the Corporate Finance Manager.
Tuesday, 25, June would suit him.
The Corporate Finance Manager’s name is Mr. Foster.
The address of Austin Corporation is the Austin Corporation, 512 Sea-view.
They will get the prospectus to Austin Corporation in the post.
Task 2.
Listen to the telephone conversation for the second time.
Put the following extracts in the right order.
1.
- I’ll put you through.
- Priority investments. Can I help you?
- Could I speak to someone in your corporate finance department?
2.
- Well, we’re interested in your investment services.
- I”d like to make an appointment to see your Corporate Finance Manager.
- Yes. Could you tell me what exactly you want to talk about?
3.
- Friday, 28, June would suit me in the afternoon.
- That’s right.
- I see, and you would like to meet our Corporate Finance Manager?
- When it would be convenient for you.
4.
- Biederbeke
- B, I, E, D, E, R, B, E, K, E
- Could you spell that, please?
- Could I have your name again?