4. Повторне прослуховування діалогу і поєднання речень із відповідями. – Listen again and match the sentences with the replies.

1

[ ]

We asked you to reserve a parking space.

2

[ ]

We ordered our drinks twenty minutes ago.

3

[ ]

We reserved adjoining rooms.

4

[ ]

This steak is really overcooked.

5

[ ]

A colleague left a message at reception last night.

a

[ ]

I’ll check with the wine waiter.

b

[ ]

I’m sorry. I’ll change your rooms straightaway.

c

[ ]

I’ll reserve you a space for tomorrow.

d

[ ]

I’m so sorry. I’ll look into it.

e

[ ]

I’ll speak to the chef and bring you another one.

1

I’m sorry, we overbooked the car park yesterday.

S

2

I’m sorry, madam. I’ll be with you in a moment.

S

3

I’ll check with the wine waiter.

S

4

I’ll change your rooms straightaway.

S

5

I’m sorry sir. I’ll speak to the chef and bring you another one.

S

6

I’m so sorry. I’ll look into it.

S

1.

Guest:

We asked you to reserve parking space but the car park attendant says the car park’s full.

Reception:

I’m sorry, we overcooked the car park yesterday and today. I’ll reserve you a space for tomorrow.

2.

Customer:

Excuse me, we ordered our drinks twenty minutes ago.

Waiter:

I’m sorry, madam. I’ll be with you in a moment. The restaurant is short-staffed tonight. I’ll check with the wine waiter.

3.

Guest:

We reserved adjoining rooms but these are on different floors.

Reception:

I’m sorry. I’ll change your rooms straightaway.

4.

Customer:

This steak is really overcooked. I asked for it medium rare.

Waiter:

I’m sorry, sir. I’ll speak to the chef and bring you another one.

5.

Guest:

A colleague left a message for me at reception last night but nobody gave it to me.

Reception:

I’m sorry. I’ll look into it.