- •Contents
- •Вступне слово
- •Management as a science
- •Introduction
- •Use of the essential vocabulary
- •Applied grammar
- •Write what he/she did and what he/she didn’t do yesterday:
- •Your manager has just come back from a business trip. Ask him/her about:
- •Say, what he/she will do at this time:
- •Past Simple of the following verbs: to win, to spend, to begin, to invite, to like, to award, to send, to sell, to pay, to teach.
- •Future Simple of the following verbs: to give, to have, to come, to start, to launch, to be, to start, to get, to work, to visit.
- •Reading and writing
- •Text 1. Management
- •Text 2. Mary parker follett: mother of modern management
- •Developing speaking skills
- •English course agreements:
- •Planning and organising
- •Introduction
- •Use of the essential vocabulary
- •Applied grammar
- •Some, any, no. Translate them and explain your choice.
- •Many, much, few, little. Translate them and explain your choice.
- •Present Continuous, put questions to them and give negative answers.
- •Past Continuous, put questions to them and give negative answers.
- •Past Continuous.
- •Future Continuous.
- •Future Simple or Future Continuous.
- •Reading and writing
- •Text 1. Planning
- •Text 2. Organising
- •Figure 1. Organisation with Narrow Span
- •Figure 2. Organisation with Wide Span
- •Developing speaking skills
- •Directing and controlling
- •Introduction
- •Use of the essential vocabulary
- •Applied grammar
- •You have a meeting with your partner. Ask him about his business. Use the following words:
- •You have just come back from a business trip. Tell your colleagues about it:
- •You have a plan of activities for your working day. Explain what you will have done by the definite time:
- •The modal verb May according to the model and translate them: I wish you organise the meeting. – You might organise the meeting.
- •The modal verb Must according to the model and translate them: I am sure your manager is a highly qualified specialist. – Your manager must be a highly qualified specialist.
- •The modal verb Can:
- •The modal verbs May, Can, Might and Could:
- •The modal verbs Must, Had to:
- •Reading and writing
- •Text 1. Directing
- •Text 2. Controlling
- •Developing speaking skills
- •Land auction
- •Business organisation and marketing
- •Introduction
- •Use of the essential vocabulary
- •Applied grammar
- •Reading and writing
- •Text 1. The basic forms of business organisation
- •Text 2. The main concepts of marketing
- •Developing speaking skills
- •Financial and risk management
- •Introduction
- •Use of the essential vocabulary
- •Applied grammar
- •I said, “I involved short-term and long-term forecasting, budgeting and financial controls” – I said that I had involved short-term and long-term forecasting, budgeting and financial controls.
- •Reading and writing
- •Text 1. Financial management
- •Text 2. Risk management and insurance
- •Developing speaking skills
- •Human resource management
- •Introduction
- •Use of the essential vocabulary
- •Applied grammar
- •I manage our delivery department. I am proud of it. – I am proud to manage our delivery department.
- •I was adjusted to new working conditions. I am glad of it. – I am glad to have been adjusted to new working conditions.
- •I have not seen the new production line. I am sorry about it. – I am sorry not to have seen the new production line.
- •Reading and writing
- •Text 1. Management and leadership
- •Text 2. Motivation and human resource management
- •Developing speaking skills
- •The profession of a manager
- •Introduction
- •Use of the essential vocabulary
- •Applied grammar
- •Most of employers who work in human resource department are head hunters. – Most of employers working in human resource department are head hunters.
- •Managers who are working in financial department are analysing financial contracts. – Managers working in financial department are analysing financial contracts.
- •When he read the report, he found a lot of errors. – When reading the report, he found a lot of errors.
- •When he discussed everything with the partner, he signed the contract. – Having discussed everything with the partner, he signed the contract.
- •Our office is situated in the building, which was built last year. – Our office is situated in the building built last year.
- •I saw them as they were planning the change and how they were moving from the present to the ideal. – I saw them planning the change and moving from the present to the ideal.
- •As my colleague was on a business trip, I prepared the financial report. – My colleague being on a business trip, I prepared the financial report.
- •As his partner had prepared the report, they went home. – His partner having prepared the report, they went home.
- •When the work had been done, they phoned to the office. – The work having been done, they phoned to the office.
- •Reading and writing
- •Text 1. The profession of a manager
- •Text 2. Professional and personal skills of a manager
- •Developing speaking skills
- •Opening a New Restaurant
- •Business research and research ethics
- •Introduction
- •Use of the essential vocabulary
- •Applied grammar
- •After he forecasted changes in the market, he began to work as an analyst. – After forecasting changes in the market, he began to work as an analyst.
- •She insisted that she should solve the problem herself. – She insisted on solving the problem herself.
- •He insisted that he should be eliminated from the team. – He insisted on being eliminated from the team.
- •I want to get your report very much. – I am looking forward to getting your report.
- •It gave me much pleasure to work with you. – I enjoyed working with you.
- •It is useless to apply old methods. – It is no use applying old methods.
- •I am a team leader. I am proud of it. – I am proud of being a team leader.
- •He is given important information. He is proud of it. – He is proud of being given important information.
- •He was given important information. He is proud of it. – He is proud of having been given important information.
- •I did not request permission. I planned the interview myself. – Instead of requesting permission, I planned the interview myself.
- •Reading and writing
- •Text 1. Business research
- •Text 2. Research ethics
- •Developing speaking skills
- •Peculiarities of business communication
- •Introduction
- •Use of the essential vocabulary
- •Applied grammar
- •The Infinitive and its complexes:
- •The Gerund and its complexes:
- •The Participle and its complexes:
- •Reading and writing
- •Text 1. Problems of cultural differences
- •Text 2. Nonverbal communication: body positions and movements
- •Developing speaking skills
- •Body talk.
- •Information technologies in management
- •Introduction
- •Use of the essential vocabulary
- •Applied grammar
- •Knowledge is a key to success, so there are so many ways to gather and keep information. – If knowledge weren’t a key to success, there wouldn’t be so many ways to gather and keep information.
- •I didn’t know about telecommuting, so I didn’t use it. – If I had known about telecommuting, I would have used it.
- •I am sorry an online chart room is not available in my computer now. – I wish an online chart room were available in my computer now.
- •It’s a pity, I had such poor information about ongoing situation. – I wish I hadn’t had such poor information about ongoing situation.
- •I advise you to stop your attempts in this sphere of business. – You had better stop your attempts in this sphere of business.
- •I prefer to use a chat room. – I would (had) rather (sooner) use a chat room.
- •Subjunctive I.
- •Subjunctive II.
- •Reading and writing
- •Text 1. Information technologies for electronic commerce
- •Text 2. Management information system
- •Developing speaking skills
- •Head-hunting and job hunting
- •Introduction
- •Use of the essential vocabulary
- •Applied grammar
- •Referring to the Present and Future (Conditional II);
- •Referring to the Past (Conditional III).
- •Reading and writing
- •Text 1. Head-hunting
- •Text 2. Job hunting
- •Developing speaking skills
- •How to choose the best career?
- •Famous ukrainian names
- •In economics and management
- •Introduction
- •Use of the essential vocabulary
- •Applied grammar
- •Reading and writing
- •Text 1. The development of administration and management as a science in ukraine
- •Text 2. Mykhailo tuhan-baranovskyy
- •Developing speaking skills
- •Extended reading
- •Inquiring minds want to know – now!
- •Violence on tv
- •International electronic cash
- •Ivan vernadskyy
- •Tests for self-control
- •Keys to tests
- •Grammar reference
- •§ 1. The noun
- •§ 2. Pronouns
- •§ 3. Verb tenses
- •Past Simple Tense
- •§ 4. Modal verbs
- •§ 5. The verb: passive voice
- •§ 6. Direct and indirect speech
- •Changes of Verb tense forms when transferring sentences from Direct into Indirect Speech
- •§ 7. The infinitive
- •§ 8. The participle
- •§ 9. The gerund
- •§ 10. The verbal complexes: comparison
- •Syntactic functions of the verbals: comparison
- •§ 11. The subjunctive mood
- •The suppositional mood is used in:
- •§ 12. Conditional sentences
- •§ 13. The compound sentence
- •§ 14. The complex sentence
- •Vocabulary
- •Literature
- •Іноземна мова професійного спрямування (англійська мова для менеджерів)
Developing speaking skills
Task 35. Having read the material of the unit, how would you answer the questions:
The three key resources in Management Information Systems are information, information technology and people. Which of these three resources is the most important, in your opinion? Which is the least important and why?
Telecommuting is like all things – it has its pros and cons. What are some of the disadvantages or pitfalls of telecommuting?
Why is it important to have IT skills?
Can you list significant factors that are changing the landscape of business today?
Task 36. Choose any of the dialogues offered below. Reproduce them with a partner. Change the roles. Single out the major ideas and be ready to report them to the group.
Dialogue 1.
A: |
Hallo! It’s nice to see you. How are you getting on? |
B:
|
Quite well, thank you. And what about you? Haven’t seen you for ages. What are you doing now? |
A: |
I am going to start my own business. In fact, I’d like to talk about it. Would it be troubling you too much if I ask you some questions? |
B:
|
Not at all. I’ll answer all your questions with great pleasure. What particulars are you interested in? |
A: |
I’m mostly interested in everything concerning doing business electronically or in other words electronic commerce. |
B: |
Well, ask your questions and I’ll do my best answering them. |
A: |
Thank you. First of all I should like to know what are the key aspects of electronic commerce? |
B:
|
Well, electronic commerce is a great new business horizon. It supports both internal and external business functions. The key aspects of electronic commerce – both internal and external – that offer your organisation a real competitive advantage include the following: ordering electronically products and services from other organisations, giving other organisations the ability to electronically order products and services from you, moving money electronically, reaching customers through electronic advertising, having employees work together while in different locations, using technology to aid in designing and producing products and performing a host of other business activities using technology. |
Dialogue 2.
A: |
For doing any business someone should use information technology as an essential enabler of business. |
B:
|
Right you are. IT is one of the most important resources in today’s business environment. Perhaps the most visible and explosive information technology tool is the Internet. Thousands of businesses are taking advantage of the Internet everyday to perform electronic commerce. By simply setting up a Web site full of advertisements, product information and product ordering capabilities, your organisation can reach millions of people and organisations around the world. |
Dialogue 3.
A: |
No doubt, for many organisations the Internet represents a great way to easily, quickly and inexpensively connect to customers, suppliers, distributors and retailers all over the world. What other things should I know not to be out of business? |
B:
|
You should know who your customers are and what they want, know what your products cost to make and know what your competitors are doing. These are all keys to success in business. And this information is a part of competitive intelligence. |
Task 37. Work with a partner and complete the following dialogues. Act them out.
Dialogue 1.
A: |
Hallo! How is your business? |
B: |
………………………………………………………………………………….…… |
A: |
I wonder how you manage to do business in today’s business environment, to succeed in it and not to be out of business. Can you share your already gained experience and knowledge? |
B: |
……………………………………………………………………………................ |
A: |
You should remember that we live today in the age of information when knowledge is power. And having the right information at the right time can help you gain a competitive advantage. |
B: |
……………………………………………………………….……………................ |
A: |
I am glad for you. It’s time to go now. Wish you a good luck in your business! |
B: |
……………………………………………................................................................. |
Dialogue 2.
A: |
Sorry, I will be very obliged to you if you answer some of my questions. Can you tell me about management information systems and why they are often called management alerting systems? |
B: |
……………………………………..………………………………………………… |
A: |
Tell me, please, a little about the types of reports produced by MIS. |
B: |
…………………………………………………..…………………………………… |
A: |
And what about perfect service? When does it occur? |
B: |
……………………………………………………………………..………………… |
A: |
Thank you very much for the information. It was very interesting. |
B: |
…………………………………………………………………….………………… |
Task 38. Role plays.
Work in pairs. One of you is a business strategy consultant; the second student is a young owner of a medium-sized travel agency. Read the role-cards carefully and be ready for the dialogue.
The owner of the travel agency |
Business strategy consultant |
Recently you have hired business strategy consultant to help you with your business, since you have started it not long ago and do not have any experience yet. Lately, you have been frustrated with the business inability to grow. It seems that the biggest hurdle is the larger customers you just can’t get. You should ask about innovations to conduct business successfully and the ways how to reach customers. Ask about the ways of developing and expanding your business. |
You have been working as a business strategy consultant for many years and you are experienced, famous and respected in the business world. Try to give some successful hints on how to do business successfully and to prosper. |
Use the following words and word combinations: information technology, essential enabler, to interact, to take advantage, to support, electronic commerce, to aid, to occur, to perform, to provide, to face, opportunities, to put out, to survive, resources. |
|
Below there is a list of several different business environments. They have used information technology for innovation to change the way of their customers’ lives. Your group’s task is to define its innovation through information technology and discuss it.
Airlines; hotels; banks; cable TV providers; phone companies; fuel stations.
Can you think of any other types of businesses that have found innovation through information technology and changed the way you live your life?
Unit 11