- •Contents
- •Вступне слово
- •Management as a science
- •Introduction
- •Use of the essential vocabulary
- •Applied grammar
- •Write what he/she did and what he/she didn’t do yesterday:
- •Your manager has just come back from a business trip. Ask him/her about:
- •Say, what he/she will do at this time:
- •Past Simple of the following verbs: to win, to spend, to begin, to invite, to like, to award, to send, to sell, to pay, to teach.
- •Future Simple of the following verbs: to give, to have, to come, to start, to launch, to be, to start, to get, to work, to visit.
- •Reading and writing
- •Text 1. Management
- •Text 2. Mary parker follett: mother of modern management
- •Developing speaking skills
- •English course agreements:
- •Planning and organising
- •Introduction
- •Use of the essential vocabulary
- •Applied grammar
- •Some, any, no. Translate them and explain your choice.
- •Many, much, few, little. Translate them and explain your choice.
- •Present Continuous, put questions to them and give negative answers.
- •Past Continuous, put questions to them and give negative answers.
- •Past Continuous.
- •Future Continuous.
- •Future Simple or Future Continuous.
- •Reading and writing
- •Text 1. Planning
- •Text 2. Organising
- •Figure 1. Organisation with Narrow Span
- •Figure 2. Organisation with Wide Span
- •Developing speaking skills
- •Directing and controlling
- •Introduction
- •Use of the essential vocabulary
- •Applied grammar
- •You have a meeting with your partner. Ask him about his business. Use the following words:
- •You have just come back from a business trip. Tell your colleagues about it:
- •You have a plan of activities for your working day. Explain what you will have done by the definite time:
- •The modal verb May according to the model and translate them: I wish you organise the meeting. – You might organise the meeting.
- •The modal verb Must according to the model and translate them: I am sure your manager is a highly qualified specialist. – Your manager must be a highly qualified specialist.
- •The modal verb Can:
- •The modal verbs May, Can, Might and Could:
- •The modal verbs Must, Had to:
- •Reading and writing
- •Text 1. Directing
- •Text 2. Controlling
- •Developing speaking skills
- •Land auction
- •Business organisation and marketing
- •Introduction
- •Use of the essential vocabulary
- •Applied grammar
- •Reading and writing
- •Text 1. The basic forms of business organisation
- •Text 2. The main concepts of marketing
- •Developing speaking skills
- •Financial and risk management
- •Introduction
- •Use of the essential vocabulary
- •Applied grammar
- •I said, “I involved short-term and long-term forecasting, budgeting and financial controls” – I said that I had involved short-term and long-term forecasting, budgeting and financial controls.
- •Reading and writing
- •Text 1. Financial management
- •Text 2. Risk management and insurance
- •Developing speaking skills
- •Human resource management
- •Introduction
- •Use of the essential vocabulary
- •Applied grammar
- •I manage our delivery department. I am proud of it. – I am proud to manage our delivery department.
- •I was adjusted to new working conditions. I am glad of it. – I am glad to have been adjusted to new working conditions.
- •I have not seen the new production line. I am sorry about it. – I am sorry not to have seen the new production line.
- •Reading and writing
- •Text 1. Management and leadership
- •Text 2. Motivation and human resource management
- •Developing speaking skills
- •The profession of a manager
- •Introduction
- •Use of the essential vocabulary
- •Applied grammar
- •Most of employers who work in human resource department are head hunters. – Most of employers working in human resource department are head hunters.
- •Managers who are working in financial department are analysing financial contracts. – Managers working in financial department are analysing financial contracts.
- •When he read the report, he found a lot of errors. – When reading the report, he found a lot of errors.
- •When he discussed everything with the partner, he signed the contract. – Having discussed everything with the partner, he signed the contract.
- •Our office is situated in the building, which was built last year. – Our office is situated in the building built last year.
- •I saw them as they were planning the change and how they were moving from the present to the ideal. – I saw them planning the change and moving from the present to the ideal.
- •As my colleague was on a business trip, I prepared the financial report. – My colleague being on a business trip, I prepared the financial report.
- •As his partner had prepared the report, they went home. – His partner having prepared the report, they went home.
- •When the work had been done, they phoned to the office. – The work having been done, they phoned to the office.
- •Reading and writing
- •Text 1. The profession of a manager
- •Text 2. Professional and personal skills of a manager
- •Developing speaking skills
- •Opening a New Restaurant
- •Business research and research ethics
- •Introduction
- •Use of the essential vocabulary
- •Applied grammar
- •After he forecasted changes in the market, he began to work as an analyst. – After forecasting changes in the market, he began to work as an analyst.
- •She insisted that she should solve the problem herself. – She insisted on solving the problem herself.
- •He insisted that he should be eliminated from the team. – He insisted on being eliminated from the team.
- •I want to get your report very much. – I am looking forward to getting your report.
- •It gave me much pleasure to work with you. – I enjoyed working with you.
- •It is useless to apply old methods. – It is no use applying old methods.
- •I am a team leader. I am proud of it. – I am proud of being a team leader.
- •He is given important information. He is proud of it. – He is proud of being given important information.
- •He was given important information. He is proud of it. – He is proud of having been given important information.
- •I did not request permission. I planned the interview myself. – Instead of requesting permission, I planned the interview myself.
- •Reading and writing
- •Text 1. Business research
- •Text 2. Research ethics
- •Developing speaking skills
- •Peculiarities of business communication
- •Introduction
- •Use of the essential vocabulary
- •Applied grammar
- •The Infinitive and its complexes:
- •The Gerund and its complexes:
- •The Participle and its complexes:
- •Reading and writing
- •Text 1. Problems of cultural differences
- •Text 2. Nonverbal communication: body positions and movements
- •Developing speaking skills
- •Body talk.
- •Information technologies in management
- •Introduction
- •Use of the essential vocabulary
- •Applied grammar
- •Knowledge is a key to success, so there are so many ways to gather and keep information. – If knowledge weren’t a key to success, there wouldn’t be so many ways to gather and keep information.
- •I didn’t know about telecommuting, so I didn’t use it. – If I had known about telecommuting, I would have used it.
- •I am sorry an online chart room is not available in my computer now. – I wish an online chart room were available in my computer now.
- •It’s a pity, I had such poor information about ongoing situation. – I wish I hadn’t had such poor information about ongoing situation.
- •I advise you to stop your attempts in this sphere of business. – You had better stop your attempts in this sphere of business.
- •I prefer to use a chat room. – I would (had) rather (sooner) use a chat room.
- •Subjunctive I.
- •Subjunctive II.
- •Reading and writing
- •Text 1. Information technologies for electronic commerce
- •Text 2. Management information system
- •Developing speaking skills
- •Head-hunting and job hunting
- •Introduction
- •Use of the essential vocabulary
- •Applied grammar
- •Referring to the Present and Future (Conditional II);
- •Referring to the Past (Conditional III).
- •Reading and writing
- •Text 1. Head-hunting
- •Text 2. Job hunting
- •Developing speaking skills
- •How to choose the best career?
- •Famous ukrainian names
- •In economics and management
- •Introduction
- •Use of the essential vocabulary
- •Applied grammar
- •Reading and writing
- •Text 1. The development of administration and management as a science in ukraine
- •Text 2. Mykhailo tuhan-baranovskyy
- •Developing speaking skills
- •Extended reading
- •Inquiring minds want to know – now!
- •Violence on tv
- •International electronic cash
- •Ivan vernadskyy
- •Tests for self-control
- •Keys to tests
- •Grammar reference
- •§ 1. The noun
- •§ 2. Pronouns
- •§ 3. Verb tenses
- •Past Simple Tense
- •§ 4. Modal verbs
- •§ 5. The verb: passive voice
- •§ 6. Direct and indirect speech
- •Changes of Verb tense forms when transferring sentences from Direct into Indirect Speech
- •§ 7. The infinitive
- •§ 8. The participle
- •§ 9. The gerund
- •§ 10. The verbal complexes: comparison
- •Syntactic functions of the verbals: comparison
- •§ 11. The subjunctive mood
- •The suppositional mood is used in:
- •§ 12. Conditional sentences
- •§ 13. The compound sentence
- •§ 14. The complex sentence
- •Vocabulary
- •Literature
- •Іноземна мова професійного спрямування (англійська мова для менеджерів)
Text 2. Management information system
Today we have moved into the age that is different from any other. It is the information age, truly a time when knowledge is power. More so than ever before, businesses all over the world are using information to gain a competitive advantage. Forces shaping today’s new business, such as globalisation and electronic commerce, have made communication information a must for all organisations. Businesses understand that what they don’t know can become an Achilles heel and a source of advantage for their competitors.
Fundamental to the success of an organisation are IT systems that help your organisation work with information and perform tasks related to information processing. Each system has its primary (and sometimes secondary) information-processing responsibilities such as capturing information, processing it and cradling or storing it in a database. Among the different types of systems helping people access that information are management information systems. A management information system (MIS) is a system providing periodic and predetermined reports that summarise information within a database.
So, MISs are systems having information-processing responsibilities that include creating information through analytical processing and conveying information to whoever needs it. MISs are often called management alerting systems because they “alert” people (usually management) to the existence (or potential existence) of problems or opportunities. This is an important distinction between an MIS and other systems that support management efforts. MISs are designed primarily to summarise what has occurred and point people toward the existence of problems or opportunities. Reports generated by MISs rarely tell someone why a problem or opportunity exist. Neither they offer a solution. In some instances, however, MIS reports can help people determine where and when to take action.
MISs provide reports in many different forms. MIS produces reports that are periodic and summarised. Periodic reports are reports that are produced at a predetermined time interval i.e. daily, weekly, monthly, yearly and so on. Summarised reports are simply those reports that aggregate information in some way. MISs can also generate exception and comparative reports. Exception reports show only a subset of available information based on some selection criteria. As you might guess, comparative reports show two or more sets of similar information in an attempt to illustrate a relationship.
Management information systems (MIS) deal with the planning, development, management and use of information technology tools to help people perform all tasks related to information processing and management. In that definition you can find the three key resources, namely information, information technology and people. Many people believe that information technology is the key resource in MIS. Indeed, information technology is a critically important set of tools for working with information and supporting the information and information-processing needs of the organisation. But the success of IT as a set of tools in the organisation depends on the careful planning, development, management and use of IT with two other key business resources i.e. people and information.
One of the business purposes is to satisfy customers’ needs and wants. Whether it’s building cars, moving lawns or providing telecommunications around the world, a business will only survive if it provides perfect service to its customers. Perfect service occurs at the customer’s moment of value. That is, when the customer wants it (time), where the customer wants it (location), how the customer wants it (form). Today perfect service is only possible if a business has the right information in the hands of the right people at the right time; this occurs through the appropriate use of information technology. Therefore the challenge facing any business is to plan for, develop, manage and use the most important resources – information, information technology and people – to provide perfect service at the customer’s moment of value. The planning, development, management and use of these three fall within the function of management information systems or MISs.
Task 33. Translate the sentences into English:
1. Швидкий розвиток інформаційних технологій викликаний глобалізацією. 2. Компанії у всьому світі використовують інформацію, щоб отримати конкурентну перевагу. 3. Для успіху компанії важливими є інформаційні технологічні системи. 4. Інформаційна система управління охоплює планування, розвиток, управління і використання інформаційної техніки. 5. Ідеальне обслуговування є можливим, якщо компанія забезпечена необхідною інформацією та людськими ресурсами у відповідний час. 6. Кожній системі притаманні головні та другорядні завдання з опрацювання інформації. 7. Інформаційна система управління здійснює систематичний аналіз, що підсумовує інформацію у базі даних. 8. ІСУ містить у собі три головні ресурси – інформацію, інформаційні технології, людей. 9. Бездоганне обслуговування відзначається у момент споживчої цінності. 10. Перед будь-якою компанією постає завдання – ефективне планування, розвиток організації діяльності, управління та використання її трьох найважливіших ресурсів. 11. Компанії розуміють, що те, чого вони не знають, може стати для них ахіллесовою п’ятою і джерелом переваг для їхніх конкурентів. 12. Багато людей вважає, що інформаційні технології є головним ресурсом в управлінській інформаційній системі. 13. Серед різних систем, що надають людям доступ до інформації, є інформаційна система управління. 14. Інформаційні системи управління розроблені для підведення підсумків, виявлення проблем чи сприятливих можливостей. 15. Звіти, створені інформаційними системами управління, не пояснюють причин проблеми та не пропонують варіантів рішень.
Task 34. Think over and then write for half an hour on one of the following issues:
Do you agree or disagree with the statement: electronic commerce will substitute traditional shopping in the nearest future? Supply arguments to support your answer.
Do intranets greatly help companies in doing business successfully? Support your answer with arguments.
What resource of a management information system (information, technology or people) is the most important, do you think? Support your answer with arguments.